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“Everything you need” 5 of 5 bubbles
Review of Hotel Vertigo

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Hotel Vertigo
Ranked #75 of 227 Hotels in San Francisco
GreenLeadersBronze level
Oldham, United Kingdom
Level Contributor
109 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Everything you need”
5 of 5 bubbles Reviewed September 19, 2013

From a European point of view the rooms were not too small. Ours 307, was overlooking the courtyard at the back and was quiet and very comfortable. Everything you could need was there. iPod dock alarm iron and ironing board hair dryer free safe good bathroom and bathrobes. It was very clean and in good condition. Across the road is Jins for breakfast, 2 doors up Are 2 takeaways, 2 mins down the road a convenience shop and a bus stop 2 mins away.union sq is 15 mins away. We found it to be perfect for us. The staff were also friendly and efficient.

Room Tip: 307 was good, we slept well
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Hilary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this review, October 1, 2013
Dear Hilary R,

Thank you for your stay with us. We thank you for taking the time to leave us such a nice review. We are glad you got to experience our great city and hope you will stay with us again when visiting San Francisco.

Luis Morales
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,277 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 8, 2013

The rooms were a decent size, with necessary amenities, TV, phone, iron, coffee maker however no kettle or tea bags but this is all of California not just SF. The staff were really helpful in navigating us around and recommending restaurants. Complimentary tea and coffee in reception if a morning and wine late afternoon. Also free wifi in the whole hotel not just reception, big tick for us. I definitely want to visit San Francisco again and I would definitely stay at Vertigo again.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sallygreen26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this review, September 11, 2013
Dear Sallygreen26,

Thanks for being our guest and taking the time to share your experience at the Hotel Vertigo with us. We're thrilled to hear that your stay was a great one and that you enjoyed the incredible City of San Francisco during this time of the year. We are happy to hear that you liked the complimentary coffee and tea located and the main lobby and also the wine hour in the late afternoon. Hope to welcome you in our hotel in a near future when visiting San Francisco again.

Again thank you,

Luis Morales
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olathe, Kansas
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 7, 2013

My husband and I stayed only one night in August. We wished we were able to stay longer. The hotel is ridiculously adorable! The staff were very nice and helpful. Even the handyman offered a recommendation on where to have breakfast! The rooms are small (it's a very old building, and you're jusr sleeping there, anyway) ..... but they are very clean and beautifully, yet simply decorated. There is no air conditioning, but there are a couple of fans to help ciculate air, and the windows do open. There's also a mini fridge with juices and water, as well as a variety of snacks.
My only complaints are: no change for the vending machine, and the person that checked us in forgot to tell us they were putting a $75 hold on our card.
I would definitely recommend this hotel to anyone travelling to the area and can't wait to visit again myself!

Room Tip: We had a courtyard view and it was amazing!
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ThomasFam2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this review, September 11, 2013
Dear Olathe, Kansas,

Thank you for sharing your outstanding stay with us at the Hotel Vertigo! We are thoroughly thrilled that your stay was great! We are happy to hear that you found the hotel ridiculously adorable! And the staff was very nice and helpful.
Our apologies for not providing you change for the vending machine and for not advising you regarding the $75 hold on your credit card. We will definitely share your comments with our staff and use them as training tools to avoid from happening to our next guest.

Again thank you,

Luis Morales
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 3, 2013

Booked thru airline travel agency and found this hotel wonderfully clean, newly decorated, pleasantly cool in room; bed linens crisp and clean. Staff called, then flagged a cab for us to take to dinner. We loved the little orange chair and the terry cloth robes. Will definitely book again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank fancyfree28805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this review, September 11, 2013
Dear Fancyfree28805,

Thank you for your kind review. We are happy you enjoyed your recent stay with us and hope you enjoyed your time in our great city! Our staff does like to go the extra mile for our guests, so we appreciate your compliments. We hope to see you again on a future visit to San Francisco.

Luis Morales
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed September 3, 2013 via mobile

Great hotel in a nice area about 10 minutes walk from Union Square. The Hitchcock themed rooms and reception area are wonderful. The staff were very accommodating to all our needs.

There didn't seem to be many places to eat out nearby to the hotel, but you can always get a short taxi ride down to Union Square area.

My only gripe with the hotel was the rooms do not have much sound proofing. Bring your earplugs! You can hear everything in every room nearby. If you are a light sleeper then this hotel is not for you.

Overall, It was great value and in a great location.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Captain_Scotty1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this review, September 11, 2013
Dear Captain_Scotty1

Thank you for your recent stay with us. We appreciate you taking the time to leave us such a nice review and more importantly, we are happy you were hosted by our friendly staff. We do hope to see you on a future stay in our great city of San Francisco.
Thank you again!

Luis Morales
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed September 2, 2013

This was my first trip to SF. Stayed mid August 2013. Hotel Vertigo was centrally located, clean, great service, great staff. Sergio made me feel right at home, so helpful with any questions/concerns I had. He went out of his way to make sure things are taken care of for you. He really made our trip. Hotel is in a great location for exploring the city. Staff was attentive, rooms clean. What more can you ask for? Would stay again, and def. recommend this place to friends.

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank swfUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this review, September 11, 2013
Dear SwfUSA,

Thank you for you kind and thoughtful review of our hotel. We are happy you got to experience our fantastic location and enjoyed our great city and always friendly staff. We are grateful when our guests are truly satisfied with their stay and we appreciate that you took a moment to tell us about yours. We hope to see you as a guest again in the future!

Luis Morales
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed September 1, 2013

Hotel is in a great location for exploring the city. Union Square is only a few blocks away and has great shops, restaurants and bars. You can walk to fishermans wharf or get the cable car from nearby. The hotel is clean and comfortable. We did have an issue with our key cards repeatedly not working which was met with indifference by the staff who reprogrammed them with no apology or urgency. There is no dining or room service but we were aware of this and there are plenty of places nearby. There is also free coffee available in the foyer each morning, which was a nice touch. We were on 6th floor and on occasion were disturbed by footsteps of the occupants of the room above ours on creaky floorboards. However, we understand this is an old building. We could only get one network TV channel on the TV in the room, but this didn't matter too much as we were out most of the time. On our checkout the staff were really helpful and arranged a car to the airport which was on time and the driver was incredibly friendly. In summary, we would stay here again in future and recommend it based on location.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pjbut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haiyi, Manager at Hotel Vertigo, responded to this review, September 11, 2013
Dear Gobshoite,

I am very sorry to hear that you had an issue with the key card, an and my apologies on behalf of the staff for not apologizing to you every time you had to come to get a new key, besides that I am happy to hear that you had a fantastic time and enjoyed the Hotel Vertigo. We are so glad you had a comfortable stay with us and we truly appreciate you taking the time to leave us such a kind review. We do hope to see you again as a guest in the future should you return to San Francisco.

Luis Morales
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Vertigo

Property: Hotel Vertigo
Address: 940 Sutter Street, San Francisco, CA 94109-6025 (Formerly York Hotel)
Location: United States > California > San Francisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#59 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Vertigo 3.5*
Number of rooms: 102
Official Description (provided by the hotel):
Hotel Vertigo is a 102-room boutique hotel that is renowned for its simplicity and admired for its unique character. Recently renovated, this non-smoking hotel playfully feeds off the Hitchcock's classic movie, "Vertigo." With rich wood furnishings highlighted with cream and orange accents, it is well suited for vacationers, families, and business travellers alike.Situated in the lower Nob Hill pocket of downtown San Francisco, the convenient location provides easy access to many of the city's top attractions and destinations. Just steps away from Cable Cars, Union Square and the major shopping and theater districts. ... more   less 
Reservation Options:
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Also Known As:
Vertigo Hotel San Francisco
York Hotel San Francisco

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