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“Great location and very clean” 4 of 5 bubbles
Review of Hotel Vertigo

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Hotel Vertigo
Ranked #76 of 227 Hotels in San Francisco
GreenLeadersBronze level
Queensland, Australia
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Great location and very clean”
4 of 5 bubbles Reviewed February 27, 2013

We stayed there for 2 nights and staff were very friendly and helpful. It was in a great location and quite central to restaurants and cafe's. bed was comfy and bathroom was nice and clean. I would go back again if visiting San Francisco.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, March 6, 2013
Dear Julie M,

We certainly appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. We are pleased that you enjoyed our accommodations and service! We hope to welcome you back on your next trip to San Francisco, thanks again!

Best regards,
Haiyi Hotels Worldwide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,278 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (137)
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English first
Melbourne, Victoria, Australia
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

My boyfriend and I stayed here for 3 nights in February after his parents recommended it. It lived up to our expectations. The staff were very friendly and helpful. The rooms were in good condition and nicely furnished. However, after showering, the bath tub would take a while to empty. The most noteworthy trait was its location which was a 10 min walk from union square. That said, it is right above an area called Tenderloin which you don't want to be near at night.

Overall, it was a very nice hotel with great staff and a great price and we would definitely stay here again if we were to return to San Fran.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Rebekah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, February 27, 2013
Dear Rebekah C,

Thank you very much for your review of our hotel. We are thrilled to hear that you and your boyfriend enjoyed your three night stay with us and wanted to let you know how much we appreciate your taking the time to share your experience on Trip Advisor. We look forward to welcoming you both back as our guests on your next visit to San Francisco!

Best regards,
Haiyi Hotels Worldwide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed February 25, 2013

I was intrigued by the Hitchcock theme of the hotel, however the hotel fell a little short in its execution. I requested a room on a higher floor facing the street so I could take advantage of the bay windows. While the windows were great, the room got uncomfortably warm during the day when the sun was at full strength. The hotel has no A/C, and only one window was able to be opened (however there was no screen and opened directly unto a fire escape, which didn't make me feel safe keeping it propped open.) There was a ceiling fan, as well as an old vented fan in the wall. Overnight, the room returned to a more manageable temperature. The room itself was very large and the bed was incredibly comfortable. The furniture looked a little low budget, though and the phones were pretty old. The bathroom was a good size. Everything was very clean, so that was a major bonus. The other major bonus is the location. It's in the "TenderNob," just below Nob Hill (where the hotels get really expensive) and above the Tenderloin (where you just don't want to stay.) I felt safe in the area, as a single female, even at night. There are a lot of little restaurants, coffee shops, grocery stores and bars very near the hotel. Only a few short slightly uphill blocks to the California Cable line to the Ferry Building/Embarcadero. On foot, it isn't a very long walk to Union Square or The Ferry Building (20 min to Ferry Building, by my estimate, and downhill!) It's no luxury hotel, but definitely satisfactory enough that I would stay again (if able to find a low rate.)

  • Stayed January 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Renee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, February 27, 2013
Dear Renee E,

We appreciate that you took the time to share your review about your recent stay with us and the Trip Advisor community. I am sorry to hear that you had a less than favorable impression about our hotel and our accommodations. In regards to not having air conditioned rooms, San Francisco tends to stay be on the cooler side especially with the year round bay breeze but when we are graced with that lovely sunshine, it's understandable it might be a little too much for some. Thanks again and we do hope we have the opportunity to welcome you back in the future.

Best regards,
Haiyi Hotels Worldwide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

I stayed here for two nights in mid Feb. I was greeted by a friendly face, and the check in took 30 seconds. The hotel reception is clean and open, it has several sofas (one with a ten foot back...), an a pc and printer which is free to use.

Our room was for 3 people (two doubles) on the 3rd floor. I was surprised with how clean and stylish the room was. The furniture is all kitsch and spotless. There was a desk with an office chair, a fridge, alarm clock with iPhone (old) connection, tv on the wall, and a large leather 'vertigo' chair. There are two bottles of water on the desk clearly labelled $2. The bathroom had a large (and very good) shower, there were complementary shampoos and body washes also, which were refilled after our first day. Our room had a large walk in wardrobe with an electronic safe, ironing board and bath robes in it.

The hotel staff were really friendly and helpful (we had spoken to no less than 5 different members of staff over the duration of our stay) who were all more than willing to answer any questions we had.

The hotel is located on the brow of the hill on Sutter Street. There are a couple of nice cafes, bars and takeaways nearby on the same street. Union Square is about 10 minutes walk from the hotel.

Overall, Hotel Vertigo was a perfect experience, everything was clean and practical, and the staff were excellent. I would thoroughly recommend this hotel to anyone travelling to San Francisco.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank bertiebiggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, February 27, 2013
Dear spudgungladiator,

Your comments about your stay with us are much appreciated and we thank you for taking the time to share your experience with us and the Trip Advisor community! We are delighted to hear that you enjoyed the accommodations and the service of our staff. We hope to welcome you back to San Francisco on your next visit.

Best regards,
Haiyi Hotels Worldwide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 22, 2013

I stayed here for 4 nights in February. As A single female traveller i felt safe in this area at all times although you must be aware walking back at night. It is fairly close to Union square about 10 mins walk amongst the cable cars and hilly streets so it has a great location and gives you a flavour of San fran.. The staff were friendly and helpful. My room was very large and spacious and was clean. Bed comfortable and the room quiet. I would highly recommend this place if you want a cool hotel which does not break the bank. San Fran has more to offer... than a hotel room.

  • Stayed February 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VSF F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, February 27, 2013
Dear VSF F,

We certainly appreciate that you took the time to share your review about your recent four-night stay with us. We are pleased that you enjoyed our accommodations and service! We hope to welcome you back on your next trip to San Francisco, thanks again!

Best regards,
Haiyi Hotels Worldwide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ghent
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed February 21, 2013

We arrived on a very very rainy evening at the hotel, but we were greeted by a very friendly man in the lobby. He gave us tips on where to go, when, and so on.

The room was good, the colours white and orange came back in the room, just like it was in the lobby. View out of the window was not so spectacular, we just saw a wall.
They suggested we could change the room, for a better view, but we didn't, since we were only there when it was already dark, so no need for another view.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Inge_Steffen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HaiyiHotels D, Director of Sales at Hotel Vertigo, responded to this review, February 27, 2013
Dear Inge_Steffen,

Thank you very much for your review of our hotel. We are delighted to hear that you overall enjoyed your stay with us and that you also experienced such spectacular service from our front desk host. We look forward to welcoming you back as our guest on your next visit to San Francisco!

Best regards,
Haiyi Hotels Worldwide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed February 20, 2013

I love Hitchcock. I loved the lobby of this hotel. Bright and white with fast internet, I enjoyed drinking coffee and working in this lobby. Unfortunately I booked this one last minute and checked in super late (after 10p). I was given a room closest to the lobby (It may have been the handicapped room)... and it was rough. The room was old/bad and not old/good. The lighting was dingy. The furniture was old/bad -- veneer finishes not of quality. The carpet was old stained and a but torn. Not character with quality, but sort of like an old tenement or something more suited to be found through an expensive AirBnb rental. The fixtures in the bathroom and tile was cheap and old. This place was renovated but not with enough money... disappointing. Perhaps a different room on a higher floor or something would have been a completely different/better experience. Reasonable rates but should be a better value.

  • Stayed March 2012, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Max K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaime G, Front Office Manager at Hotel Vertigo, responded to this review, March 11, 2013
Dear Max K,

Thank you so much for your review and I'm delighted that you enjoyed your time working in our beautiful lobby with fast internet and complimentary coffee and tea. My apologies to you that the room you were placed in did not meet your standards and I would highly appreciate if you could reach out to me so I may resolve the issues this room had. I hope your future travels lead you back to the Hotel Vertigo!

Jaime Gonzalez
Front Office Manager
Hotel Vertigo
415 885 6800
jgonzalez@haiyi-hotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Vertigo

Property: Hotel Vertigo
Address: 940 Sutter Street, San Francisco, CA 94109-6025 (Formerly York Hotel)
Location: United States > California > San Francisco
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#59 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Vertigo 3.5*
Number of rooms: 102
Official Description (provided by the hotel):
Hotel Vertigo is a 102-room boutique hotel that is renowned for its simplicity and admired for its unique character. Recently renovated, this non-smoking hotel playfully feeds off the Hitchcock's classic movie, "Vertigo." With rich wood furnishings highlighted with cream and orange accents, it is well suited for vacationers, families, and business travellers alike.Situated in the lower Nob Hill pocket of downtown San Francisco, the convenient location provides easy access to many of the city's top attractions and destinations. Just steps away from Cable Cars, Union Square and the major shopping and theater districts. ... more   less 
Reservation Options:
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Also Known As:
Vertigo Hotel San Francisco
York Hotel San Francisco

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