Very nice staff. Room is so old with a lousy view of a building and no natural light (not their fault - it is a city after all). This may have been remedied if the room decor wasn’t so old. Reminded me of a cruise ship cabin from the 80’s. They are renovating though - which led to a prompt start of constant drilling at 9am on the dot in the middle of a conference call that I had to take from the room. One positive - room service breakfast was delicious. Not at all what I would expect from a W hotel. I was really looking forward to staying here and definitely disappointed. Hope the renovations help.

I’m lifetime Gold w/ Marriott and I was promised an upgraded room on a high floor when I checked in. When the rooms were ready, I was given a outdated room on floor 7 of 31.
Bed was comfortable enough but the room was on par with an Econolodge.
Old TV, broken ice maker on the floor.
Come on now- Marriott. Pick up the slack here.
This property is dated- stay at one of the other options in SF.

The public spaces (and that includes the elevators) are full of pumped-in, energetic music to create the vibe that is part of the W brand, but my upper story room was quiet. Housekeeping had missed some hairs in the shower, and I was charged for a $5 bottle of water that I intentionally kept my distance from, but the hotel removed that charge when I challenged it. I also got at least four emails with different invoices, and had to speak to the manager to get an explanation of what my charges actually were. The coffee in the restaurant could be improved; in the meantime, get your coffee in some of the excellent cafes in the surrounding streets.