I stayed here last night Dec 20th 2013. I had a certificate for a two night stay with this hotel. When I checked Ernest the front desk agent told me that it didn't show up as a comp, and that he would have to ask his manager. His manager approved it and that they would only put a 200 hold on my account. I checked into my room and discovered a used condom in the room, and felt that the room might have not been cleaned right. They changed my room and gave me another one. I checked my account and they charged me 717 dollars for a comped room. I informed them and their manager basically told me to be happy he honored the voucher. And where I even got it, as in who would give you a voucher to stay here. He said the charge would say even though I had a free room, and that it wasn't his problem that I would get charged overdraft fees. Even though I was told I would only have a 200 dollar deposit fee. I was treated as if it was a privilege that I was allowed to lay my head in their hotel. Luckily Priya and Jose made it better in the morning. If you don't look like you belong be careful. You're better off staying at the green tortoise hostel in the red light district. I'm glad they have understating people there like Jose and Priya.
- Official Description (provided by the hotel):
- In the heart of the SoMa district, and neighbors with the San Francisco Museum of Modern Art, W San Francisco faces the beautiful Yerba Buena gardens and is a short walk to Union Square's shops. ... more less
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- Also Known As:
- w San Francisco Hotel San Francisco
- w Hotels San Francisco
- w Hotel San Francisco