The mandatory "facility fee" should be eliminated or a part of the room charge. Charging this daily fee after the fact (and making it mandatory) makes the room appear less expensive then they actually are.More
- Room Service
The mandatory "facility fee" should be eliminated or a part of the room charge. Charging this daily fee after the fact (and making it mandatory) makes the room appear less expensive then they actually are.MoreShow less
Thank you for being our guest and sharing your feedback. I am very sorry to hear you were unaware of our daily facility fee and this impacted your overall experience. This is posted on all booking sites and discussed on many review sites like this one to help communicate this and keep it from surprising our guests. We hope you stay at the hotel was pleasant and that we can have the opportunity to impress you on a future visit.
The hotel is nicely located near Union Square and one of the main trolly lines passes right in front of the hotel.
The hotel was charming and had a warm feel of a time long ago. I enjoyed the narrow and long room with high ceilings. I felt very comfortable there. The only thing I did not like was the facilities fee...it was supposed to pay for 1 hour wine social and small workout room located at another hotel...no real value. Especially since the workput room was not great and was a 10 minute walk away from hotel. I will be back soon.
Thank you for being our guest and sharing your stay with us. We are happy to hear you loved our central location and comfortable hotel. I apologize if you were unhappy with our daily facility fee and hope you were able to enjoy the amenities included. We appreciate your loyalty and look forward to seeing you again soon.
Has best location for shopping and eating. Beds are comfortable, bathrooms small but decent. But they don't offer any continental breakfast, FYI. but tab steakhouse restaurant is right next to them and believe me they have the best breakfast, burgers and steak
Thanks for the great comments on your recent visit! We are thrilled to hear you loved our central lcoation and comfy beds! Your feedback means a lot to us and we hope to welcome you back next time you are visiting SF. Thanks again.
The hotel is in a top location; cable car and shopping cross the street.
Room always clean; staff very friendly and helpful;
Due to hearing every creak made in the hotel, sleep quality very poor and due to this, rating of hotel is only average.
Thanks for sharing your recent stay with us. We are pleased to hear you loved our central locagtion, friendly staff and clean guestrooms. We apologize if you experienced some noise during your visit and hope you were able to use the complimentary ear plugs or white noise application assistance. We certainly want to make sure our guests rest well while staying with us and are always available to assist and make your stay more comfortable. We hope to impress you on a future trip to SF. Thanks again.
I stayed at the Union a square for two nights last week and had a great experience. The beds are unbelievably comfortable, staff helpful and attentive and breakfast buffet was delicious. The location was centrally located and I felt safe. I would stay here again!
Wow! Thanks for being our guest and sharing your 5 star stay at Hotel Union Square! We are thrilled to hear you found our beds to be super comfy and enjoyed our helpful staff and central location. We hope if travel brings you back to SF in the near future we will see you again soon.
Room window with scaffolding and no view at all!!! Room not as per advertised photo. Very misleading photo. Don’t get cheated by their photo. People taking drugs in the hotel. They even charged us $25 per night for the Internet
Fee even if we said we do not want to use it.
Once we got into the room, we rang up cheaptickets.com to cancel our booking. Cheaptickets got in touch with the hotel and the hotel agreed to give us full refund but we have to leave the room immediately within 5 mins. Upon leaving the hotel, we checked with the hotel if there is any charges on our credit card and they said nothing will be charged. We asked for a proof of receipt but the year said they can’t provide us. On the next day we checked our credit card and realised they charged us $157. Rang cheaptickets againa and they said the hotel charged us for cancellation fee which they told us nothing will be charged when they asked us to leave!!!
Room very dirty and bed is not made up too. Don’t stay in this hotel unless you want your credit card to be stolen!!!!!
Thank you for being our guest and sharing your stay with us. We are very sorry to hear your experience was less than excellent and can assure you this is not what we strive to offer our guests. We are currently painting the exterior of our building and apologize for any inconvenience that this caused during your stay. I would love to offer my email to speak with you directly in regards to the charge that appears on your credit card. I can be reached at Rhendricks@hoteldivaunionsquare.com and hope to hear from you.