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All reviewscable cargreat locationunion squareboutique hotelpowell stbart stationcomplimentary winewine hourwine receptionstreet sideheart of san franciscostreet noisejunior suitelight sleeperrooms are smallaround the cornermoscone center
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Reviewed August 10, 2018

The hotel is nicely located near Union Square and one of the main trolly lines passes right in front of the hotel.
The hotel was charming and had a warm feel of a time long ago. I enjoyed the narrow and long room with high ceilings. I felt very comfortable there. The only thing I did not like was the facilities fee...it was supposed to pay for 1 hour wine social and small workout room located at another hotel...no real value. Especially since the workput room was not great and was a 10 minute walk away from hotel. I will be back soon.

  • Stayed: August 2018, traveled on business
    • Value
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Review collected in partnership with this hotel
Thank Alfred S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob H, General Manager at Hotel Union Square, responded to this reviewResponded August 12, 2018

Thank you for being our guest and sharing your stay with us. We are happy to hear you loved our central location and comfortable hotel. I apologize if you were unhappy with our daily facility fee and hope you were able to enjoy the amenities included. We appreciate your loyalty and look forward to seeing you again soon.

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Reviewed August 7, 2018

Has best location for shopping and eating. Beds are comfortable, bathrooms small but decent. But they don't offer any continental breakfast, FYI. but tab steakhouse restaurant is right next to them and believe me they have the best breakfast, burgers and steak

  • Stayed: August 2018, traveled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel
Thank momofboys780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded August 9, 2018

Thanks for the great comments on your recent visit! We are thrilled to hear you loved our central lcoation and comfy beds! Your feedback means a lot to us and we hope to welcome you back next time you are visiting SF. Thanks again.

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Reviewed August 7, 2018

The hotel is in a top location; cable car and shopping cross the street.
Room always clean; staff very friendly and helpful;
Due to hearing every creak made in the hotel, sleep quality very poor and due to this, rating of hotel is only average.

  • Stayed: August 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank NJMuench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded August 9, 2018

Thanks for sharing your recent stay with us. We are pleased to hear you loved our central locagtion, friendly staff and clean guestrooms. We apologize if you experienced some noise during your visit and hope you were able to use the complimentary ear plugs or white noise application assistance. We certainly want to make sure our guests rest well while staying with us and are always available to assist and make your stay more comfortable. We hope to impress you on a future trip to SF. Thanks again.

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Reviewed August 7, 2018 via mobile

I stayed at the Union a square for two nights last week and had a great experience. The beds are unbelievably comfortable, staff helpful and attentive and breakfast buffet was delicious. The location was centrally located and I felt safe. I would stay here again!

Stayed: August 2018, traveled with friends
Thank Jennifer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded August 9, 2018

Wow! Thanks for being our guest and sharing your 5 star stay at Hotel Union Square! We are thrilled to hear you found our beds to be super comfy and enjoyed our helpful staff and central location. We hope if travel brings you back to SF in the near future we will see you again soon.

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Reviewed August 7, 2018 via mobile

Room window with scaffolding and no view at all!!! Room not as per advertised photo. Very misleading photo. Don’t get cheated by their photo. People taking drugs in the hotel. They even charged us $25 per night for the Internet
Fee even if we said we do not want to use it.

Once we got into the room, we rang up cheaptickets.com to cancel our booking. Cheaptickets got in touch with the hotel and the hotel agreed to give us full refund but we have to leave the room immediately within 5 mins. Upon leaving the hotel, we checked with the hotel if there is any charges on our credit card and they said nothing will be charged. We asked for a proof of receipt but the year said they can’t provide us. On the next day we checked our credit card and realised they charged us $157. Rang cheaptickets againa and they said the hotel charged us for cancellation fee which they told us nothing will be charged when they asked us to leave!!!

Room very dirty and bed is not made up too. Don’t stay in this hotel unless you want your credit card to be stolen!!!!!

Stayed: August 2018, traveled with friends
Thank wendy l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob H, General Manager at Hotel Union Square, responded to this reviewResponded August 9, 2018

Thank you for being our guest and sharing your stay with us. We are very sorry to hear your experience was less than excellent and can assure you this is not what we strive to offer our guests. We are currently painting the exterior of our building and apologize for any inconvenience that this caused during your stay. I would love to offer my email to speak with you directly in regards to the charge that appears on your credit card. I can be reached at Rhendricks@hoteldivaunionsquare.com and hope to hear from you.

Best,
Rob Hendricks

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