Good location, poor cleaning staff (not impressed by the attitude of the cleaning staff). Impressed by the location of the hotel, great front desk attendant who was great at dealing with the check in service..More
- Room Service
Good location, poor cleaning staff (not impressed by the attitude of the cleaning staff). Impressed by the location of the hotel, great front desk attendant who was great at dealing with the check in service..MoreShow less
Thank you for the feedback on your recent stay. We are happy to hear you enjoyed our location and front desk team. I am very sorry however if you found this level of service was not consistent throughout the hotel. I will share this with my team to help us improve and appreciate you letting us know. Thanks again.
Stayed 3 nights at the HUS. Location is great with Union Square and the Hop On/Off buses right there and the cable car runs up Powell St from Pier 39. If shopping is your thing all the big stores are right on the doorstep too including a handy Walgreens directly opposite which we found really good to pick up breakfast things as the hotel has no restaurant or breakfast room. They do have an arrangement with the cafe next door however. They do have morning tea/coffee in the lobby and wine hour in the evening so you should make use of this as both are included in your $15 a day 'amenities' charge! As is wi-fi.
The hotel is well kept and clean but the one downside for us was no a/c nor fan in the room (they did provide a fan on request but it was very noisy). We tried to sleep with the window open but SF has a high population of homeless folk who like to shout, swear and curse all night so we didn't enjoy particularly good nights sleep at all! The bed was comfy but we had no peace!
Thank you for being our guests and sharing your recent stay! We are happy to hear you found our location to be a shoppers paradise and enjoyed how central it was to seeing all the sites. We apologize that the downtown area can have some unwanted noise at night and hope you were able to use the complimentary ear plugs in your room. We do have some interior rooms that tend to be a bit less quiet if we have the pleasure of impressing you on a future stay. Thanks again.
I stayed at this Hotel as a base for the Escape from the Rock Biathlon and city vacation. It's centrally located near Union Square and Market Street with access to the BART and main Muni transport links a block away. The hotel itself is modern and rooms are spacious. I had a room facing inward which meant windows were facing other parts of the building but it was quiet. The only complaint I have was the cost which was relatively expensive but that is largely true throughout San Fransisco.
Thank you for the feedback on your recent stay! Congrats on the Escape from the Rock Biathlon, what a great accomplishment! We are pleased our location and quiet rooms worked well for your visit. Our rates do fluctuate with the city and we hope to welcome you back next time you are in SF. Thanks again.
The hotel is perfectly located in San Francisco and the front staff is extremely accommodating! Very impressed with this boutique style hotel. We would stay at Hotel Union Square during our next visit out west!!
Wow! Thank you for taking the time to share your 5 star stay at Hotel Union Square! We strive to offer friendly customer service and are thrilled this is what you received. We hope to have the pleasure of seeing you again soon. Thanks again.
Overall, this hotel is old, moldy, and not worth the price. We were very disappointed in nearly every aspect of our stay here. You can hear every step that people take walking down the hall. The rooms have damaged furniture that is very worn out and mismatched. The sundown air conditioner struggled to keep the room cool.
Thank you for the feedback on your recent visit. We are very sorry to hear your stay was less than excellent as we strive to provide all guests with a great experience. I will review these comments with my team as a learning moment and we appreciate you letting us know. We wish your visit would have been more enjoyable. Thanks again.
My husband and I just completed a stay here. It is a good location to shopping and lots of good restaurants but beware it is very loud next to the street with trolley cars and homeless people yelling in the middle of the night. I would like recommend this place to a family but if you want to be in prime location, good price, and don't mind being around a lot of homeless people, this is the place for you. I would recommend bringing ear plugs.
Thank you for the feedback on your recent visit. We are pleased to hear you enjoyed our central city location but apologize this created a bit of unwanted traffic and noise. We appreciate your honest review and hope to welcome you or your family back in the near future.