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Reviews (2,063)
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All reviewscable cargreat locationunion squareboutique hotelpowell stbart stationcomplimentary winewine hourwine receptionstreet sideheart of san franciscostreet noisejunior suiterooms are smalllight sleeperaround the cornermoscone center
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Reviewed August 8, 2017

This hotel is right in the center of the everything close to the cable cars, the mall and awesome food places. This hotel is in between a money exchange and a souvenir shop, my husband and I missed it when the shuttle dropped us off. Very quaint hotel be aware their is only 1 elevator. Looks like it was recently remodel. I did run into a few issues during my stay. The rooms are very small compare to the big chain hotels. I upgraded to a deluxe guest room and to my surprise, the room was in my opinion still small, also their was no refrigerator in the room I believe you have to request one. The closet door as well as the bathroom door did not shut all the way correctly. Also if you are a light sleeper you might have a problem because the walls are paper thin. I was on the 4th floor in a deluxe room at the end of the hall. My neighbors woke us up at 3 AM and they were not even that loud but we could hear the mumbles of their whole conversation for an hour! Thankfully that was only 1 night. Overall hotel is very good.

  • Stayed: August 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank rachels81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded August 11, 2017

Thank you for the kind comments on your recent stay with us. We are pleased to hear you enjoyed our central city location. I do apologize however if you found your room to be a little small. We will review this feedback with our team and hope to welcome you back in the future.

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Reviewed August 8, 2017 via mobile

Lovely staff
Nice clean room
Excellent location
Wine in the reception on an evening was also a nice touch.
Hop on the tram outside to fishermans wharf area
Really close to the shops and the train for links to the airport. Will deffo stay here again!!

Stayed: July 2017, traveled as a couple
Thank 346lynseyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded August 9, 2017

Wow! Thank you for taking the time to share your 5 star stay with us! We are happy to hear you found our location excellent and staff lovely! We truly value your review and hope to have the pleasure of welcoming you back again soon.

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Reviewed August 7, 2017

Plus very good location, close to cable car stop and downtown. near BA train stop and parking garage. Reasonable cost.

Minus: no AC, noisy air conditioner. no breakfast except lousy coffee. small rooms.
the area is hotbed activitiy for bike thieves so gotta be super-careful if you have bike. need to leave at the garage with metal (not cable ) lock.

  • Stayed: August 2017, traveled on business
    • Value
    • Location
    • Service
1  Thank YeshuaHaNozri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded August 9, 2017

Thank you for the feedback on your recent visit. We are pleased to hear you enjoyed our central location and found us to be of good value. I apologize that you AC was a bit noisy and will have my maintenance team look into this right away. We appreciate your comments and will utilize them to help us improve for the future. We hope to impress you next time you are in SF.

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Reviewed August 4, 2017

Quick trip, great hotel for the cost, close to everything you need and wonderful staff. Request a room not facing the street -- noise on non-street side was minimal. Great dining spots, coffee, and shopping within the block.

  • Stayed: August 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank blissfultraveler2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded August 5, 2017

Thank you for the great comments on your recent work trip to our hotel! We are happy to hear you enjoyed our central location and friendly staff! We appreciate your feedback and hope to see you next time you are in SF.

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Reviewed July 31, 2017 via mobile

Best accommodation ever i had in years! The staff were friendly and helpful. They maintained the cleanliness of the hotel too. Jewel was courteous and welcoming. I wish you all the best!keep up the good work!

Stayed: August 2017, traveled with family
Thank drageetotoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler L, Director of Operations at Hotel Union Square, responded to this reviewResponded August 3, 2017

Wow! thank you for taking the time to share your 5 star experience with us! I am pleased to hear you had a wonderful stay and were well taken care of by our team especially Jewel! We will praise them all for a job well done. We hope to welcome you back again in the near future. Thanks again.

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