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“Good choice for a few days in SF”
Review of Hotel Union Square

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Hotel Union Square
Ranked #103 of 228 Hotels in San Francisco
United Kingdom
Level Contributor
193 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Good choice for a few days in SF”
Reviewed March 20, 2014

We stayed for three very enjoyable nights. Easily reached by BART from the airport. Great location near cable car terminus and street car route. Very friendly and welcoming on reception and helpful concierge. Recently refurbished room overlooking the street with no noise problem from traffic or cable car. Useful diner two doors up for breakfast.
We missed the wine receptions but welcome coffee in reception in the mornings.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ocho_Pinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Fort Worth, Texas
Level Contributor
298 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed March 18, 2014

This ended up being a gem of a location to stay at having a business function near by. Close to anything you'd like to do downtown including great restaurants, BART and trolley cars. Staff was very friendly and helpful. I would have given a 5, but during our stay there were elevator issues and then something going on with the fire alarm. Those issues wouldn't keep me from not staying here again. Rooms are small but functional, Wi-Fi was free with good connection speeds. If you like boutique style hotels this is a great choice.

Room Tip: I had a room near the stairs, and was a little noisy with foot traffic.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Personality H, Manager at Hotel Union Square, responded to this review, March 28, 2014
Greetings Phil S

Thank you for staying with us at Hotel Union Square. We are very happy to hear that you had a good experience and you enjoyed the great location. We hope to see you again during your future visits to San Francisco. Thank you for sharing your experience with us!

Best Regards
Domitille Montoro
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 15, 2014

Our stay at Hotel Union Square was phenomenal. We were lucky enough to stay in the penthouse suite and greatly enjoyed the rooftop balcony. The contemporary decor was right up our alley. The little window in the shower provided an awesome view of the city. The staff, concierge, and hotel manager were all very friendly and hospitable. The location of the hotel puts you right in the center of everything you want to see in the city. All this at such a great price!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Orry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Personality H, General Manager at Hotel Union Square, responded to this review, March 19, 2014
Hi Orry D,

Thank you for sharing your positive experience. We are glad you enjoyed your stay with us, and very happy to hear we met your expectations. We hope you will choose Hotel Union Square for your next stay in San Francisco.

We look forward to seeing you soon!

Domitille Montoro
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Level Contributor
177 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed March 12, 2014

Reception was friendly. Good location for bus and cable car. We got the room on 3rd floor and there was bad smell overall in the floor and really bad in the room. we are not sure it was due to the fact washroom window was opened when we got the room. The sink in the washroom is very small. Beds were comfortable...

Smell was very bad...and always noisy in the night and hard to sleep

Room Tip: find a room without smell and away from front street
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SARA111toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domitille M, General Manager at Hotel Union Square, responded to this review, March 14, 2014
Dear Sara111Toronto,

Thank you for choosing to stay with us and taking the time of leaving a comment about your stay.
I would like to apologize for the fact that your stay did not meet your expectations, as you are saying this is an old hotel and in a same room type rooms are slightly different, given the opportunity we might have been able to move you to another room that would have worked better for you. I am also sorry that there was a smell that inconvenienced you in your room, thank you for letting us know, we are always trying to improve ourselves and can only do it thanks to our guest's feed back.
I hope that you will consider staying again with us next time you are in San Francisco.

Regards,
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Vevey, Switzerland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 12, 2014

Wanted a spot well located for a few days between 2 trips and bumped into Hotel Union Square. Although the room was not very big it had everything I needed, even a desk to do some work. A great Wallgreens right across where you can find some healthy salads

Room Tip: I had a room on Powell Street and it could be a bit noisy from time to time
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donnerjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
241 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed March 5, 2014 via mobile

Stayed here for 2 nights, overall locations is great as it is just right in front of the tram, with a money changer just at the entrance, a thai restaurant next door, serving pretty good thai food.

Rooms are small yet comfortable. Each rooms are equip with a individual unit air con unit which is also as heater. Can get noisy at night.

Breakfast are not provided but wifi is inclusive but across the street, is a Walgreen which we can get drinking water.

Location is great as we are in the middle of all shopping area, like gap, Marcy and etc....

Stayed March 2014, traveled solo
Helpful?
1 Thank TheVinesNBranches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redding, California
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 4, 2014 via mobile

My husband entered our wedding photo in the Personality hotel contest and we won-!! We love San Francisco and couldn't believe we were getting the chance to stay in the penthouse suite for 2 nights. This hotel did not disappoint. The room was the most amazing, beautifully decorated space ever. Down to every detail. The rooftop access was not utilized as much due to the rain, but spectacular non the less!
The location is perfect. Easy parking (although expensive. $90 for 2 nights) we were allowed in and out privileges. The trolley car is right outside. Starbucks near by and a great cafe just down the block.The staff was very friendly and helpful with all of our needs. We were given a complimentary bottle of wine and chocolates upon arrival. Everything was just beautiful. They had nightly entertainment and wine tasting in the lobby. We had the best time and can't thank everyone who voted for us enough!!! We will be staying here again :)

Stayed February 2014, traveled as a couple
Helpful?
1 Thank ladykeepsmiling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Personality H, General Manager at Hotel Union Square, responded to this review, March 7, 2014
Hi ladykeepsmiling,

Thank you very much for sharing such a nice review with other travelers, and for choosing Hotel Union Square during your trip to San Francisco. We are so glad that you enjoyed your stay with us, and that we exceeded your expectations. We hope to see you again in the near future.

Looking forward to welcoming you again at Hotel union Square.

Best Regards
Domitille Montoro
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Union Square

Property: Hotel Union Square
Address: 114 Powell Street, San Francisco, CA 94102-2204
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#43 Family Hotel in San Francisco
#72 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Union Square 3.5*
Number of rooms: 131
Official Description (provided by the hotel):
•Complimentary morning coffee & tea in the lobby•Complimentary evening wine reception ... more   less 
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Also Known As:
Union Square San Francisco
Union Square Hotel

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