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“Fantastic location”
Review of Hotel Union Square

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Hotel Union Square
Ranked #98 of 230 Hotels in San Francisco
Reviewed February 13, 2014

Excellent location, close to everything, could walk to many places, including the BART from the airport. Cable cars go right past the door and trolley buses in Market Street nearby. Fantastic Walgreens across the street where you can get all sorts of salads, yoghurts etc. and a brilliant Thai eatery next door.

The rooms were great, we got a free upgrade to the executive rooms, so we were high enough not to have any noise (4th floor). The staff were friendly and helpful, the hotel had a really good vibe. Happy hour each day from 5-6 with free wine was a great time for our group to catch up on the events and sights of the day. They also had a brilliant guitarist/singer quietly playing in the background, he is a real gem. We would definitely stay here again.

Room Tip: if you are in a room at the front try and get one higher up, lower down could be a little noisy unti...
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  • Stayed: January 2014, traveled with friends
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1  Thank Rel12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Personality H, General Manager at Hotel Union Square, responded to this reviewResponded February 28, 2014

Hi Rel12

Thank you very much for your kind words and for choosing Hotel Union Square during your trip to San Francisco. We are thrilled to hear that you had such a great experience with us, and we hope to see you again in the near future.

Best Regards
Domitille Montoro
Hotel Manager

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Reviewed February 7, 2014

Excellent location a block from the Powell BART station. Close to everything. Reasonable price.

A typical SF hotel probably converted from an old apartment building. The size of my room was very good by SF standards but very long. Almost like they narrowed down the hallway and made it a new room (so it doesn't have a window). It also doesn't have a desk, which would only be a problem if anyone who wants work in the hotel room (sadly that's me).

That being said, the room is very clean, well decorated. I wish they used a vanity with a larger counter or even shelf space. The towel bar was installed directly on the side wall of the bath tub. It's stainless steel with sharp corners (very nice looking) but I managed to bump my head twice on the corner.

The staff are nice.

The floors were split, i.e. you may need to take a few stairs from the elevator for some rooms. If you have heavy bags and don't want to walk up stairs with them, ask for a room on the same level with the elevator.

  • Stayed: February 2014, traveled on business
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1  Thank BTT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2014

We approached this place with caution – the reviews indicated that it was a bit of a mixed bag so we didn’t really know what to expect. We also booked for a great rate after an exhaustive search to find a room that was well located and affordable. San Francisco seems to be notoriously pricey and hotels near Union Square appear to be the most expensive. It was a toss up between this place and a hotel down at Fisherman’s Wharf. So glad we opted for Union Square. Whilst the wharf is nice for a visit it is very touristy and there is nothing down there after dark; just restaurants hawking for the tourist trade which normally means the food is poor and the cost is high. Union Square is definitely the spot to be. It is the buzzing heart of San Fran and is seconded only by the Castro district but this appears to have a massive lack of decent hotels.

Heeding the advice of other reviewers we specifically requested a room at the front of the hotel with a window. We actually wanted to hear the cable cars pass by and didn’t find the noise invasive at all. The number one objective was to avoid one of the internal rooms with no window.

This is an old hotel and apparently one of the first boutique hotels in a city known for boutique hotels. It also has a bit of a spooky reputation confirmed by a quick google search on the day that we checked in (we just had a feeling!). The hotel has been modernised over the years but the renovations are a bit hit and miss. Lots of corridors, staircases and rambling hallways. It is actually kind of charming but they really need to lighten up the colour scheme a bit or put in far better lighting. Everything is just too dark. Still some renovation works going on but, to be honest, this wasn’t disruptive.

Our room and its bathroom were cosy. Maybe a little too cosy. Apparently a queen size bed but it really felt like a double. A couple of things missing – most notably a refrigerator and an in-room safe. I understand that this was one of their basic rooms but the in-room safe is a must - especially for a place proffering a 3.5 rating. The room was really more like a good 3 star hotel -functional and clean.

Despite all of the above Hotel Union Square actually grew on us. The staff are exceptional – from the front counter to the cleaning team – perhaps the friendliest hotel staff we encountered whilst holidaying in the USA. There are also some quirky little touches that end up being endearing. Whilst we didn’t partake in wine hour we thought it was a cool idea. The free coffee each morning was brilliant.

The best thing about the hotel is the location – so darn handy. Close to the cable car, close to the trams, close to shopping and also a Walgreens (pharmacy, convenience, liquor etc.) right across the road should you prefer something healthy for breakfast. The steak house next door is nothing special despite having relatively good reviews. Being in the heart of everything also created a fantastic atmosphere and allowed us to experience San Fran at its best.

One tip though. Be very careful of which way you turn when leaving the hotel. Make a wrong turn and you will end up in the Tenderloin district and that is no place for a tourist too find themselves. This applies to all hotels in Union Square though. The best district in the city is right next to the worst. Despite this, Union Square is still the place to be if it’s a first time visit to what is a very special city and Hotel Union Square, if you get it for a good price, definitely ticks most of the boxes.

Stayed: December 2013, traveled as a couple
6  Thank Drew1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Personality H, Manager at Hotel Union Square, responded to this reviewResponded February 11, 2014

Hi Drew,

Thank you for sharing your experience at Hotel Union Square. We are glad you enjoyed the location and that you found our staff to be very helpful and friendly. There is always room for improvement but we are happy to hear you found some of our quirks to be endearing. We hope to see you again on your next visit to San Francisco.

Domitille Montoro
Hotel Manager

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Reviewed February 2, 2014

we stayed for 2 nights after long cruise to see the city. the room allocated was on floor 6 front. marketed as deluxe. It was OK but on the small side and I would not say deluxe. hotel is old and they have spent some time and money to upgrade but it doesn,t quite make it.It was not hot in January but in the heat it has no air-con only a fan. Probably be a test?
My advice is don,t stay in a front room as you will be kept awake all hours. From drunks to refuge collection, street cleaners the deliveries. WOW. The double glazing will not stop that noise even on the 6th floor!!!!!!.
To be fair the hotel swapped rooms on request to an inside (looks at a brick wall). It had air-con, a little noisey but needed as the room got very close! Oh and the bathroom door made up half the bathroom so was obstructive. The bathroom was also very tacky. On the plus side it was very very much quieter! The bottle of wine supplied as a gesture was accepted and the reception manager was a nice lad BUT I would not stop again for the reasons I have mentioned.

  • Stayed: January 2014, traveled as a couple
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1  Thank zoopla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domitille M, General Manager at Hotel Union Square, responded to this reviewResponded March 10, 2014

Dear Zoopla,

Thank you for choosing to stay with us after your cruise.
Unfortunately it seems that your stay did not go as expected. I am sorry to read about that.
The hotel is in the heart of Union Square which can seem a little loud to some people even though we have double pained windows. We do have rooms on the quieter side as you said and we also have Executive rooms if you are in need of more space.
I wish that we had been able to better accommodate your needs at the time of your stay.
Maybe you will consider stay with us next time you come to San Francisco.

Best regards,

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Reviewed January 31, 2014

Tripadvisor is my bible when travelling and I forgot rule number one: make notes of important reviews.
I had read that the rooms on the street-side were noisy but forgot to make that request directly to hotel before arriving and ended up with very disrupted nights here.
That aside, the hotel is in a fabulous location, is spotlessly clean, comfortable and staffed with friendly, helpful people.
Make sure you ask for a room at the back of the hotel and you will have a great time here.

  • Stayed: January 2014, traveled as a couple
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Thank bucketlist100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Domitille M, General Manager at Hotel Union Square, responded to this reviewResponded February 3, 2014

Dear Bucketlist100,

Thank you very much for your very nice comment. It is true that we are located in the heart of the city and depending on what you are used to in terms of street noise, it can get a little loud. Our courtyard rooms are definitely more quiet.
We hope we will have the pleasure to have you back.
Best regards

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Reviewed January 31, 2014

Small hotel room but to be expected given it’s prime location in Central San Francisco. The bathroom was quite dark even during the day and would benefit from better lighting. Room was always made up nicely upon return. Friendly front desk staff and helpful concierge. Ideally located close to Macy’s, Union Square and other shopping. Cable car stopped very close to hotel and the supermarket across the street was handy. A very busy and well-lit area at night so safe to walk around.

Room Tip: Our room overlooking a parking lot was quiet!
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  • Stayed: January 2014, traveled with friends
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Thank rjw026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2014

I appreciate the history and feel of this hotel. Its historical character can be seen in the rooms and inside of the building. I find the rooms here a decent size and love that it is close to many amenities. The staff is very friendly and helpful.

Room Tip: Because the building is brick, it has good soundproofing. But if you have a room with a window on th...
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  • Stayed: January 2014, traveled on business
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Thank NinaHapner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Personality H, General Manager at Hotel Union Square, responded to this reviewResponded February 28, 2014

Hi NinaHapner,

Thank you for sharing your positive experience. We are glad you enjoyed your stay with us, and happy to know that our staff was helpful and friendly. We hope you will choose Hotel Union Square for your next stay in San Francisco.

We look forward to seeing you soon!

Domitille Montoro
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Union Square

Address: 114 Powell Street, San Francisco, CA 94102-2204
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#43 Family Hotel in San Francisco
#72 Business Hotel in San Francisco
Price Range: $129 - $488 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Union Square 3.5*
Number of rooms: 131
Official Description (provided by the hotel):
•Complimentary morning coffee & tea in the lobby•Complimentary evening wine reception ... more   less 
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Also Known As:
Union Square San Francisco
Union Square Hotel

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