Shabby Property. Incompetent, uncooperative and worthless staff.
Stayed there for four nights. The first room had an airconditioning problem. Asked the front desk to fix it. Two hours went by nothing was done. Went down to talk to the front desk to see what was taking them so long. The front desk personnel was absolutely. Her answer was she had put in a word for an engineer to take a look into the air conditioning problem and therefore has done her job. It is not her problem any more. As I raised my voice, magically she found another room. This room, same as the one before had its airconditioning working. The shower in this room leaked continuosly next day. Further calls to the front desk did not do any good. Absolute incompetence.
On my last day, I found several items added to my bill from the bar which were incorrect. I had to again raise by voice to correct the items.
Overall very bad experience at this Westin property. I have stayed in other Westin and Starwood properties around the world and had wonderful experiences. This property seem to have fallen through their cracks. I will certainly stay at a different hotel the next time I am in San francisco.
- Official Description (provided by the hotel):
- More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more less
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- Also Known As:
- The Westin St. Francis Hotel San Francisco
- Westin St Francis
- Westin San Francisco
- Westin Hotel San Francisco
- San Francisco Westin