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The Westin St. Francis San Francisco on Union Square
Ranked #74 of 227 Hotels in San Francisco
GreenLeadersBronze level
A TripAdvisor Member
“Wonderful Stay”
4 of 5 bubbles Reviewed October 22, 2005

We had a truly wonderful stay at the Westin. It was Charming, elegant and the position on Union Square perfect. The staff friendly and helpful at all times. Loved the twin showerheads and the glass elevator. Our room was on the 21st floor with a view of the bay in the distance.

  • Stayed October 2005
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 19, 2005

Spent two nights in a 5th floor corner room in the main (original) part of the hotel. Warm greeting at check-in (even though I was there just before noon) and I was quickly given my room (am a Starwood Preferred member). A few items in the room showed some wear but the amenties were very good, staff was helpful and the room had the Old World charm I prefer in a city property like this. Room service was pricey but good (the signature crab omelette is excellent); health club was well-equipped and attractive. Overall a great, relaxing stay in a historic and classy property.

Helpful?
2 Thank TucHippo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maplewood, New Jersey
Level Contributor
52 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
2 of 5 bubbles Reviewed October 18, 2005

Thw Westin St. Francis was a BIG disappointment. I am a Starwood Preferred Guest member, and have stayed at at least 10 Westins this year. This was one of the two worst.

First, the bad:

1. The room, in the newer tower section, showed a lot of wear, especially the wood bathroom mirror frame, which was really water-damaged.

2. The windows were FILTHY on the outside. A shame, as the view of Nob Hill and Coit Tower was quite beautiful.

3. As a frequent business traveler, it galls me that most nice hotels charge at least $9.95 a night for internet access - and not wireless, at that. The Westin St. Francis has the nerve to charge $14.95 a night for something that should be free. Internet access is not a luxury to business travelers, and this hotel's fee is highway robbery. It is a way for them to advertise lower room rates, just like not including the tax like other nations require. My $229 rate was actually $270 with internet and tax included. Can you say BAIT and SWITCH? EGREGIOUS!

4. There is no security at this hotel to stop tourists and whoever else from riding the scenic elevators. They can get off at any guest floor they want en route to the top floor. Not good.

5. The doormen were surly and rude when asked for directions. I mean really rude and really surly.

What is this hotel' s management thinking? Are they blind? Are they inept? Both? I am going to forward these points to Starwood's headquarters.

The good:
1. Room was clean.
2. Bed was comfortable.
3. Concierges were knowledgeable and helpful.

Not enough good, though, to counter the bad. A real shame.

  • Stayed October 2005, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank hartss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cumbria
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed October 15, 2005

My husband and i stayed at the Westin at the end of our 2 week holiday,and we certainly finished on a high note.This hotel is fantastic.Better than we thought after reading some of the reviews.I can only say some people must be really hard to please.Its in a great position,right on union square,with the cable cars running right outside.Loads of irish bars and nice litle bars to eat,which we did as it was expensive in the hotel.Fishermans wharf was something else with all the seafood stalls.Abit dissapointed with china town,abit scruffy,but everything else was fantastic.We will definetly stay there again.

  • Stayed September 2005
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Ttrainerboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed October 15, 2005

We stayed at the Westin one night for our friend's wedding. I made a reservation through the Rooms Reservations Manager- and he was wonderful about a great rate, and he attempted to upgrade the room. HOWEVER- at check-in- the front desk agent decided to void the upgrade to speed us through the line! I was very disappointed that he never even asked us if we'd like to wait for the upgraded room!! When we arrived at our room on the 11th floor, the door was OPEN! The room was clean and ready for us, but it was VERY disconcerting that the door to our room would be OPEN! The room was nice- the bathroom was typical San Francisco- VERY petite! The chandelier in the sleeping room was a nice touch.. The "heavenly" bed was a little less than heavenly- but it did the trick. For the location in San Francisco, if I was a tourist, this would be an impressive place to stay- but being a local, I expected a bit more!

  • Stayed September 2005
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank tammigop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 bubbles Reviewed October 15, 2005

We booked through Westin 800 number and were assured a "nice" room. When we arrived we were shocked at the room. Small, smelly and plain. After arguing with the front desk they put us in a smoking room in the new tower. My brother stayed the same time and had a larger room in the old section. The room was very old and in serious need of renovation. For what they charge you can do much better in San francisco.

  • Stayed June 2005
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank robpco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed October 14, 2005

Stayed for 3 nights in San Francisco. This hotel is on union square which is an excellent location, with cable cars stopping just outside. All staff were friendly, but sometimes felt a little underdressed in shorts especially in grand lobby area. The room was clean and spacious, and the bed and shower being "heavenly" were heavenly!
The lifts were like a theme park ride, after first 4 floors you could see outside through glass, i felt a little sick until i got used to it. Went up to top floor to take photos of views.
Would stay in this hotel again when in San Francisco.

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin St. Francis San Francisco on Union Square

Property: The Westin St. Francis San Francisco on Union Square
Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#42 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#58 Green Hotel in San Francisco
#60 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Official Description (provided by the hotel):
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin

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