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The Westin St. Francis San Francisco on Union Square
Ranked #74 of 227 Hotels in San Francisco
GreenLeadersBronze level
Koh Samui, Thailand
Level Contributor
66 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Grand old lady”
4 of 5 bubbles Reviewed April 17, 2014

Still lots of faded granduer.
Some rooms are windowless so be careful.
In the heart of the union square action.
Service can be patchy.
Housekeeping can also be very noisy in the corridors.
Breakfast waiters can be annoyingly attentive....tip hunters

Room Tip: Ask for a window room some are inside the building and a bit claustrophobic
See more room tips
  • Stayed March 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Snoophound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, April 21, 2014
Thank you for choosing The Westin St. Francis and for taking the time to share your thoughts. I apologize for the disturbances that our room attendants may have caused and that you found our servers to be overly aggressive. I am sure that they were just trying to be attentive and cater to our guest's needs. We hope you choose to stay with us again so we can better serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,241 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,260)
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English first
San Jose, CA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 17, 2014

My husband and I just spent the weekend at the Westin St Francis and had an incredible time! They hotel is centrally located and it was incredibly to access our favorite stores, restaurants, and lounges. We stayed in a "Tower" room and were incredibly pleased with the renovations. We will definitely be coming back as soon as we can! :)

Room Tip: Choose a Tower room! You will not be disappointed :)
See more room tips
  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Erica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, April 21, 2014
Thank you for choosing The Westin St. Francis. I am so pleased to hear that you enjoyed the location of our hotel as well as our newly renovated guest room in our Tower building! We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 17, 2014 via mobile

Stayed three nights here as part of our honeymoon and were well and truly looked after by Jason at the front desk.

We stayed on the 29th floor overlooking the city.
Rooms were clean and cleaned daily. Lobby downstairs was great for drinks and wifi.

All the staff were friendly and accommodating. Check in and out was a breeze.

Very impressed with this hotel and would certainly recommend it for anyone wanting to stay in the Union square area.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank miller0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, April 21, 2014
Thank you for choosing to spend part of your honeymoon with us at The Westin St. Francis! I am so pleased to know that you enjoyed your time with us and our staff took great care of you. We look forward to welcoming you back to stay with us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorado, Puerto Rico
Level Contributor
233 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed April 16, 2014

Centrally located in Union Square the WSF is a great goto hotel. Its centrally located, everyone is very polite. My only advice is to ask specifically for the TOWER as the old St. Francis section of the hotel is a bit dated.

Room Tip: Ask for the Tower! Always ask to stay in the tower, ideally as high as possible to avoid the noise.
See more room tips
Green Features: I liked the 500pts to dodge room service, they even spiffed me an extra 5 bucks as well!
  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank hausenpepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, April 17, 2014
Thank you for your kind comments! We look forward to welcoming you back to The St. Francis very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Udine, Italy
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed April 16, 2014 via mobile

I'll never forget the view of the bay and Golden Gate bridge from my window! Unfortunately the window was not so clean outside. Excellent staff and restaurants. Only one remark about the always empty beverage fridge in the room! How strange...

Stayed April 2014, traveled on business
Helpful?
Thank grazianobiglia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, April 17, 2014
Thank you for choosing The Westin St. Francis and for your review. The views from our rooms are quite incredible, aren't they? I am glad you enjoyed it and will never forget the beautiful view from your guest room. We look forward to welcoming you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clarita, California
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed April 16, 2014

Booked 2 hotel room with cash and Starwood points. The parking is a little steep... $53 per day, but it is in the middle of the city. Hotel is close to the BART station, Trolley is close by. Lots of dining options within walking distance.
This hotel is so beautiful, the rooms were perfect, beds comfortable. The staff was very accommodating and helpful. The fitness room is modern with all the necessary equipment including a free motion weight machine.
Only complaint is that the hotel lobby bar closes at 8pm and that the full bar is so small, we ended up going down the street for drinks.

Room Tip: If you have Starwood points, definitely try to find cash plus points option.
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daisymae1367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, April 17, 2014
Thank you for choosing The Westin St. Francis and for sharing your kind comments with us. I am thrilled to hear that you enjoyed your stay with us and we very much look forward to welcoming you back the next time you find yourself in San Francisco!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed April 15, 2014

The $299/night (corporate rate) room was disproportionally small. The window was facing other unhappy neighbors and the view was non-existent. In-room breakfast is advertised as $25, they presented a check for $38 ($25 + various fees and charges that are not stated anywhere). The room was partially cleaned one day, looks like somebody was in a rush. The bathrooms is small and extremely outdated, with very noisy plumbing. All around me suggested that this place is run by people who don't really care. Sharing my thoughts here so that I don't forget to avoid staying in Westin St. Francis next time.

  • Stayed April 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Business C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westin_St_Francis, Guest Relations Manager at The Westin St. Francis San Francisco on Union Square, responded to this review, April 17, 2014
Thank you for choosing The Westin St. Francis and for your sharing your comments with us. As we are proud to be a historic property, we maintain our historic rooms as best as we can. However, for our guests who prefer a more modern look and feel to their guest rooms, I am pleased to let you know that we are quickly approaching the completion of all of our guest rooms in our Tower building. We hope we can welcome you back to better serve you and for you to be able to experience our new product.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin St. Francis San Francisco on Union Square

Property: The Westin St. Francis San Francisco on Union Square
Address: 335 Powell Street, Union Square, San Francisco, CA 94102-1804
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#42 Luxury Hotel in San Francisco
#53 Family Hotel in San Francisco
#58 Green Hotel in San Francisco
#60 Business Hotel in San Francisco
#73 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin St. Francis San Francisco on Union Square 4*
Number of rooms: 1195
Official Description (provided by the hotel):
More than just a hotel, The Westin St. Francis is a destination where you can unwind and be pampered by attentive, world-class service. As the only hotel located on Union Square, we are celebrated for our historic Magneta Grandfather Clock, a popular gathering place for generations of travelers, as well as our commitment to guest renewal and relaxation. Explore this legendary landmark, which has drawn locals and visitors for more than a century with our distinguished service and through the timeless refrain "Meet me under the clock!" Inside our warm and welcoming San Francisco luxury hotel, marble columns, ornate balconies, and intricate woodwork transport guests back to the elegance of yesteryear. Yet these magnificent appointments are balanced by modern, groundbreaking amenities including the revolutionary Heavenly Bed, our Starwood Preferred Guest rewards program, and employees dedicated to making you feel at home. Book one of our downtown San Francisco hotel rooms and discover the allure of the city's most charismatic and vital setting. ... more   less 
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Also Known As:
The Westin St. Francis Hotel San Francisco
Westin St Francis
Westin San Francisco
Westin Hotel San Francisco
San Francisco Westin

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