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The Westin St. Francis San Francisco on Union Square
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Reviews (5,874)
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2,103
1,978
1,016
485
292
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3,558 - 3,563 of 5,874 reviews
Reviewed January 14, 2013

We have stayed at several hotels in Union Square and I have to say, the beds at the St. Francis are the most comfortable around!!! We will go back just for the great night's sleep! The room was clean and we loved that you can crack the window for a bit of fresh air and to listen to the sounds of the city!

Room Tip: Get a view, it is worth it!!!!
  • Stayed: May 2012, traveled with friends
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Thank Larina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2013

Just returned from a trip to San Francisco, staying at the St. Francis. The hotel is attractive and the location was very convenient. Other than that we were underwhelmed. Our room was a large room with a sitting area in the old part of the hotel. The beds were comfortable and the room was clean. The sitting area was just two chairs against the wall and a huge open space. The closet held the safe and it was a trick to get the closet door closed without it getting stopped by the door to the safe. The real problem however was the fact that we could hear every word uttered in the room next door and in the hall, as well as the sound of any nearby door. Was woken up every night by other guests conversing in the hall on their way to their rooms and by the sounds of other travellers getting up and leaving in the morning. I am quite familiar with my neighbors room service requests and bathroom habits. There are so many other hotels in the area with rooms of equal quality but newer and quieter, I would not choose the St. Francis again.

  • Stayed: January 2013, traveled with friends
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Thank Igetaroundconb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

San Francisco has no better location for a hotel than the St. Francis Hotel. I have stayed here a dozen times. The old rooms in the front are worth a bit extra, they have character a bit more space and light. The rest of the hotel in my opinion has been turned into a W Hotel and if I wanted to stay in a W Hotel I would go down the street. The service is your typical Westin Hotel nothing bad but also nothing spectacular. The lobby used to have lots of color but like I said they turned it into a W style Hotel so it doesnt feel as relaxing to me. But other might, all in all though you cannot beat the location.

Room Tip: As long as you dont mind the cable cars all night long stay in the front of the hotel in the old part looking at Union Square!
  • Stayed: February 2012, traveled with friends
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Thank jeepsgone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

There is nothing spectacular about this hotel except for the views and location.
On all other points this hotel is average to slightly above.
I recently stayed over the NYE holiday for two nights but have chosen this property three or four times prior.
Expect long lines at check-in/car pickup and for front desk staff to be friendly yet short (they are typically overwhemled even via the preferred line).
The room finishes are just ok but if you manage to wrangle a room with a view then the focal point shifts away from the slightly drab interior.
Alas, the hotel allows you a central location that can't be beat for the price point.

  • Stayed: January 2013, traveled with family
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Thank HelenaBla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

This hotel is nicely decorated and rooms good. There were some errors though that need to be sorted. We received our welcome pack from Virgin Holidays on the penultimate day of our holiday and the original one left at reception for us had gone missing. We didnt even know there should have been one til we called the holiday rep who said she left it at hotel reception on the day prior to our arrival. When I complained to the hotel, they graciously offered a credit to our account for use in the hotel. Great - we thought- until they informed us of the bar charges already made to our room for drinks in the hotel bar which we had never been in or taken drinks at. When I questioned this, the guy said perhaps someone gave the wrong room number!!! Consequently we didnt use the credit because we were not happy with there security of charges. Double check your bill when checking out!
On out last but one day, a conference began with in excess of 8000 attendees. As you can imagine, you could not move about the place and as for getting a lift - forget it! There was already one lift not working but trying to get a lift to the 12th floor along with 8000 other people was somewhat frustrating. On our final day - with a late check out of 1pm, we were greeted by the housekeeping team trying to do our room - at 8.30am!!
Would not use this hotel again.

  • Stayed: December 2012, traveled as a couple
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Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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