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TravelJunky312
Chicago, IL

A Homerun!

5.0 of 5 bubblesReviewed Aug 19, 2019
The staff at this property certainly hit it out of the park. Classic service as one would expect when staying at a Ritz property. From the hot towels at check-in to the exceptional bellmen who make sure your departure is flawless. Made us feel at home and welcomed. Bonvoy Platinum Elite status sure goes a long way here at this property. Special thanks to Roe, Alexis, Aaron & Anna for making our stay a memorable one. Not to mention the text messages from Sara and Melissa to make sure our arrival was ready. Thank you for the complimentary room upgrade and many other amenities. All the best!
Date of stay: August 2019
Room Tip: Be courteous and friendly to hotel staff and they will pay it forward 200%.
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (1,820)
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Traveler rating
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206 - 211 of 1,820 reviews
Reviewed August 17, 2019 via mobile

Compared to the other competing hotel, Ritz is truly much better in different angeles. It provides luxury service from the valet parking to the reception and room services. Pricing is affordable if it is compared with similar star level .

Date of stay: July 2019
Trip type: Traveled with family
2  Thank AhmedA104
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 13, 2019

Stayed here with my husband and 13 y.o. son in the superior guest room. We were a block away from two cable car routes, a wonderful French restaurant (Cafe de la Presse) and Chinatown. We didn't want a hotel in a major touristy section and this fit the bill! The staff is attentive and gracious and the hotel was quiet. They seemed very willing to address any issues that might have come up. We went to the restaurant, Parallel 37, for breakfast one morning out of necessity. Food was very good but pricey considering it was breakfast food. 3 people = $80. But we knew that going in. We "ubered" just about everywhere but there are bus stops nearby if you wanted public transportation. A couple of our Uber drivers who were not familiar with the area got confused because right below the street is the Stockton Street tunnel. Fortunately, there are stairs at both ends of the tunnel that bring you up to the upper level of Stockton Street and right to the hotel. Overall, lovely hotel in a great location.

Date of stay: July 2019
2  Thank Tommyzgirl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 12, 2019 via mobile

Just down from Nob Hill on Stockton Street, the Ritz Carlton is a great hotel true to the best of the brand. In a neo-classical building, it’s rooms are large and comfortable in every respect. Excellent housekeeping services. A very nice large bar which also is an option for dining during the day for lighter bites, a full evening separate restaurant, and even a wine tasting room. A great place to stay in SF. Close to Chinatown, and readily accessible to everywhere by Uber and Lyft.

Date of stay: August 2019
Trip type: Traveled on business
2  Thank Wayne P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 11, 2019 via mobile

Wonderful property, neat, clean and helpful staffs. Room was spacious, beds and pillows were good, ac was quite and the turndown service was excellent. So overall a very good experience. It has a lounge and a restaurant and it’s few 100M from Union Square!

Date of stay: August 2019
2  Thank Vanitha I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 10, 2019

I found a spider within 1 minute of entering my first room.

My second room had a smoke detector covered in plastic. I only discovered this when laying in bed at night.

I was too scared to ask for a third room!

DO NOT STAY AT THIS HOTEL.

Date of stay: July 2019
Trip type: Traveled as a couple
4  Thank AlbiSanDiego
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bipin S, Front Office Manager at The Ritz-Carlton, San Francisco, responded to this reviewResponded August 10, 2019

Dear Valued Guest,

Thank you for taking the time to share your valuable feedback. My name is Bipin Sivapragasam and I am the Assistant Front Of House Manager at The Ritz-Carlton, San Francisco. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.

The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future.

Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime at +1 415 296 7465. I look forward to speaking with you in order to restore your confidence in The Ritz-Carlton, San Francisco.

Sincerely,
Bipin Sivapragasam
Assistant Front Of House Manager
The Ritz-Carlton, San Francisco
bipin.sivapragasam@ritzcarlton.com
+1 415 296 7465

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