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MBDinNJ
Mountain Lakes, New Jersey

Lovely hotel in great location

5.0 of 5 bubblesReviewed Jul 13, 2019via mobile
Loved the old style charm of this hotel. Beautiful and large rooms. Great service throughout the hotel. Lounge was very comfortable and bartenders were very friendly. Easy walk to office buildings nearby (but it’s steep up and down the hill!)
Date of stay: July 2019
Trip type: Traveled on business
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Reviews (1,819)
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Traveler rating
1,276
305
126
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58
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232 - 237 of 1,819 reviews
Reviewed July 13, 2019

Wife and I spent our wedding anniversary at this hotel, letting them know about the special occasion. We've stayed in some of the finest hotels in the US and the Ritz has to be the best experience we've had. First, the doormen are outstanding. They are responsive, professional and have an amazing knack of remembering your name and details of your stay. (Particularly since the number of people they encounter on any given day has to be in the hundreds...) The front desk can get a little overwhelmed, but the staff there makes up for the wait. Everyone we encountered, from Jaimie and Mark, the doormen, to Luis who delivered our breakfast, and the unknown housekeeper who knew it was our anniversary and spread fresh rose petals on our bed during turn down service while we were at dinner did an amazing job. We'll definitely be back.

Room tip: Any room is great and quiet, but a corner room will have the best views.
Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
3  Thank Ohtobeinsandiego
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 12, 2019 via mobile

I almost always book Amex Fine Hotels because of the amenities like late check in, free breakfast and room upgrade. This was our first time at the Ritz in SF, and what a great find. Large rooms, good food, but the coolest thing was their attention to detail. I had a phone charger plugged in with the cable tangled and came back to the room and not only was the cable coiled nicely, it even had a free Velcro cable tie to keep it neat. Sitting on my laptop was a package with a Ritz logo’d microfiber screen cleaning cloth.

It is the great details like this that endear a hotel to me. Your effort was noticed and appreciated. We will be coming back to SF, and we will be staying at your hotel.

Date of stay: July 2019
Trip type: Traveled with family
3  Thank Peter996
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 10, 2019 via mobile

3 night club level stay. The hotel staff could not have been nicer in advance and while on property. Helped secure a great view room and make several dining arrangements.

The club gentleman and the valet/ hotel car guys made our stay super easy and very special. Location for our purposes was great and look forward to another club level stay here sooner then later I hope.

Date of stay: July 2019
Trip type: Traveled with family
3  Thank madasa1024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 8, 2019

Being English I quite like understated luxury, which this hotel provides so well.

We stayed in the Club level which was excellent except for the 24 hours piped New Age music in all parts of the lounge.

Date of stay: June 2019
3  Thank John W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 6, 2019

My wife and I spent 3 nights at the Ritz-Carlton in San Francisco and although we had a good stay we were ultimately disappointed by the room and service. Our room was large but the furniture was more stylish than comfortable and the AC unit noisy at time. Service was OK throughout the property but certainly not anything special and warranting such a premium.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
4  Thank n8fire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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