We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices
Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
JW Marriott San Francisco Union Square
Ranked #65 of 235 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
philly
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Solid”
4 of 5 stars Reviewed July 12, 2014 via mobile

Nice quality hotel. Well designed and tastefully decorated spacious rooms. Wireless internet, the pet peeve of mine at hotels across the globe, was spotty but otherwise this hotel met expectations from a JW. Location is very convenient.

Stayed July 2014, traveled on business
Helpful?
1 Thank rutigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,638 reviews from our community

Traveler rating
    693
    625
    210
    72
    38
See reviews for
298
495
70
494
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (330)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Roswell, Georgia
Level Contributor
419 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
4 of 5 stars Reviewed July 9, 2014

I stayed here 10 years ago when it was a different brand and there have not been too many upgrades. Check in was efficient if a bit slow. Part of my floor/ carpet was soaking wet, I reported it yet nothing was done. Someone must have dumped a bucket of water, at least that is what I hope. The room was clean and well maintained and with the notable exception of wet socks no surprises.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank Fritz_the_1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parker, Colorado, United States
Level Contributor
149 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed July 8, 2014

This is one of the best Marriott properties that I have stayed in. The entire staff was extremely friendly. The hotel was very clean. The service was excellent. The restaurant and bar created a really nice place to get out of the room. Too bad it was on business or I could have enjoyed it much more. We did have to pay a corkage fee in main area to open our own bottles of wine but it was a great place to eat as well!

Room Tip: Get a high floor on the east or west side of the hotel.
See more room tips
Green Features: This hotel was green and did a good job with creating an environmentally friendly place to stay.
  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank JimCrypto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 7, 2014

I stayed at this hotel for only one night but it was an excellent experience. I received a very warm and courteous welcome from the front desk; the room was large and well appointed and the ironing board and iron came in useful, saving on a press of my suit. Although my room did not have a great view, the location is good and convenient to Union Square. Breakfast was enjoyable with cheerful and speedy service, a wide choice of good quality food and represented good value for the area. Overall a sound choice and excellent value for money. Heartily recommended.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
189 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 6, 2014

Great location, within walking distance to shopping, restaurants, etc. If you don't mind a little exercise you can walk to Chinatown, Little Italy and even Wharf area , but if you don't want the exercise the bus lines are close.
We really enjoyed Sony Holland and her husband, they play in the bar/restaurant area several nites a week.
The hotel itself is everything you would expect from an upscale establishment. We will return next year when we visit SF again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 6, 2014

This is truly an outstanding hotel. It has a breathtaking few--inside the hotel--when you look down at the floors below--as well as a great view of the city on the upper floors. The concierge was friendly and helpful and they really made you feel welcome.

Room Tip: I recommend the upper levels for the better view and the fun elevator ride.
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank iLiveForVacay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 6, 2014

Have stayed twice in 6 months at this hotel for business. Clean, spacious room with place to work and relax. Gym is good and downstairs bar great for people watching. Right in Union Square, close to ferry building and convention center. Great choice to be right in the middle of everything.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Michele V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Union Square
San Francisco Marriott Union Square
Union Square
Grand Hyatt San Francisco
Grand Hyatt San Francisco
#35 of 235 in San Francisco
4.0 of 5 stars 3,922 reviews
Union Square
The Westin St. Francis San Francisco on Union Square
Show Prices
Show Prices
Show Prices
Union Square
Taj Campton Place
Taj Campton Place
#8 of 235 in San Francisco
4.5 of 5 stars 900 reviews
SoMa
San Francisco Marriott Marquis
San Francisco Marriott Marquis
#52 of 235 in San Francisco
4.0 of 5 stars 3,813 reviews
Show Prices
Show Prices
Show Prices

Been to JW Marriott San Francisco Union Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott San Francisco Union Square

Property: JW Marriott San Francisco Union Square
Address: 515 Mason St, San Francisco, CA 94102-1226 (Formerly Pan Pacific Hotel)
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#37 Luxury Hotel in San Francisco
#38 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Hotels.com, Booking.com, Expedia, TripOnline SA, Odigeo, Travelocity, Marriott, Priceline and Jetsetter so you can book your JW Marriott San Francisco Union Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing