Stayed for 5 nights over the July 4th Holiday. AAA rate of around $225/night.
Upon our late arrival, we were given room keys to the wrong room and woke up a woman who already in that room. We received a curt "apology" and were assigned to a different room. Not a good way to start after a long day of travel from the east coast.
The room itself was a reasonable size for the price and location and was well appointed.
The star of the show was the manager/staff at the on site restaurant/bar. During our stay, my wife got food poisoning. While we weren't sure about where she contracted it, I did go down to the bar and talked with the manager about it possibly being the Ahi tuna appetizer. I said I wasn't being accusatory, but didn't want others to be sick. After consultation with the chef, we were all pretty confident that it wasn't the tuna. Even still, the manager (I forget his name, but he was a younger Asian gentleman) still proceeded to buy me a couple drinks and send up fresh made soup to my ill wife. This gesture was unnecessary, but his commitment to making customers happy beyond all other factors left a lasting impression and more than made up for our inexcusable check-in experience.
- Official Description (provided by the hotel):
- Discover luxury in a recently remodeled guestroom at JW Marriott San Francisco Union Square, a hotel in downtown San Francisco, California situated near the best shopping in Union Square. We're also moments from AT&T Park, Chinatown the Financial District. ... more less
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- Also Known As:
- Jw Marriott San Francisco Union Square Hotel San Francisco
- San Francisco Jw Marriott
- Marriott San Francisco
- San Francisco Marriott
- Pan Pacific Hotel San Francisco