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“Nice hotel in a great location”

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JW Marriott San Francisco Union Square
Ranked #65 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Detroit, Michigan
Level 4 Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Nice hotel in a great location”
Reviewed September 3, 2013

Very nice property. Everything that you would expect in a JW. Union Square location was very convenient to everything we wanted to see in San Francisco. Shopping, dining, and cable cars were right down the street.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KM001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,784 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (364)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Eastvale, California
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013

We had a family trip back in April, and stayed there for 3 nights, very convenient location, lots of restaurant nearby, music on the street, fancy stores on the street next to it, even closed to China town. I will recommand it to friends.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alsbaby2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 3, 2013

My friend and I stayed here twice and have no complaints. We walked most everywhere throughout the city. It was easily accessible to most attractions. Not a bad walk to Fisherman's Wharf. The hotel was clean and modern. The hotel lobby was nice and employees friendly.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patricia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

Right in the heart of union square, close to shops and great restaurants. We were there for 4 nights and had a wonderful time. About a 15 minute walk to Chinatown, and about half hour to 40 minute walk to Fisherman's Wharf.
Rooms were spacious and very clean, hotel staff were very friendly.
Would definitely return!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank crhaiat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level 6 Contributor
485 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed September 1, 2013

My wife and I recently stayed at the JW Marriott San Francisco Union Square for 3 day weekend. This is a great location, but to be honest, there are many hotels to choose from in the Union Square area and I have stayed at many of them, and most of them, including the major chains, are not very good in this area. I can truly say that I was greatly surprised (positively) by the JW. The hotel rooms are very large (ask for a corner room) with a king size bed an equally sized sitting room (love seat, high back chair, ottoman, coffee table, etc.). The bath room was large with a full tab and a separate shower, win nice upscale amenities. If you are a gold or platinum Marriott Rewards member, you will also have access to the Concierge club lounge which is of a much higher standard than the normal Marriott. Food and drinks are available continuously from breakfast through 10pm each night, including weekends and holidays. The food was of very good quality with broad selection and an attentive staff to ensure the buffet was well stocked and all guests were well taken care of. The lounge was also well stocked with multiple national newspapers (NY Times, San Fran Chronicle, WSJ, and USA today), including Saturday, Sunday, and weekend editions.

I highly recommend the JW the next time you are staying in San Fran.

Room Tip: Request a corner room, they are somewhat larger.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank rustycat83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 6 Contributor
176 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 29, 2013

I have stayed here many times and never disappointed until this time. We were there for 5 days for business & other events. i requested a room with the allergy filter and advertised pure room. The filter was there but the room needed a wipe down. Dirty finger prints on closet doors, mildew in the shower, etc. Fortunately, I always carry my Lysol wipes. Also, almost no drawers for clothes so had to have hangers for everything. Hotel needs a "clean up." I had to request almost everything from hangers, coffee, etc. The front desk very good, concierge excellent, front door only fair. They had a "free" car to drop you places nearby & never available for at least 10 trips (are they saving it for "special people.)

Room Tip: higher floor quieter
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Green Features: it is ok, was not concerned. Lights were energy efficient and did not notice other issues
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Harris14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blacksburg, Virginia
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 29, 2013

Stayed here with family and we loved the location! Very close to the Ferry Building and AT&T park. Not a bad walk to Fisherman's Wharf, Pier 33 or really anywhere in town. Valet parking is a must unfortunately is over $50 a day!

Room Tip: We stayed on the 18th floor, cool views!
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ben W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott San Francisco Union Square

Property: JW Marriott San Francisco Union Square
Address: 515 Mason St, San Francisco, CA 94102-1226 (Formerly Pan Pacific Hotel)
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#38 Luxury Hotel in San Francisco
#38 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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