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“Luxury Hotel in Great Locations”

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JW Marriott San Francisco Union Square
Ranked #63 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
San Jose, California
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Luxury Hotel in Great Locations”
Reviewed May 28, 2013

The location of this hotel is unbeatable. It's right in Union Square and within walking distance to great shops and restaurants. The View, the top-level lounge, has an amazing -- you guessed it -- view of downtown San Francisco.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,743 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (353)
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English first
Pasadena, CA
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 22, 2013

We were pleasantly surprised by the JW Union Square. The location is great, an easy walk from the Powell BART station. Just off Union Square so countless options for dining and shopping, hopping on the cable car, we even walked to the Ferry Building. Concierge lounge was open 7 days, and while the food choices were average for a Club Floor, it was nice to have access to a quick breakfast, drinks, coffee, snacks. Our room was clean, no complaints. They go out of their way to apologize for noise but other than a distant whirring of something outside we had no noise and no need for thier offer of ear plugs. It's a refreshing spot in a busy city! We usually stay at the Renaissance Stanford Court up the hill which we also enjoy but this may be our new first chioice!

Room Tip: Ask for a high floor, away from the street
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank socaltripster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BruceGorelick, General Manager at JW Marriott San Francisco Union Square, responded to this review, May 28, 2013
I’m so pleased to hear your wonderful comments. We have the Concierge Lounge open 7 days a week specifically to help ease weekend travel for our valued guests. We look forward to seeing you again soon!

Fondly,
Bruce Gorelick
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 20, 2013

The hotel is perfectly located for easy access to Union Square and many other San Francisco attractions. The hotel lobby areas are very nice and check-in was very quick, efficient and friendly. The lobby is on the third floor and while some people have stated that this was a negative I certainly didn't find it to be an issue at all. I had a junior suite on the corner of the 19h floor, there was little city noise and no internal noise from elevators or other guests at all. The room was large and well appointed, but the fittings especially in the bathroom are showing their age. I found the bed to be a little bit too fluffy and padded, but the size was great and linen quality top notch. Hotel staff were generally all very friendly and courteous and were willing to help when requested. Hotel dining prices are a bit on the steep side, but this is San Francisco and there are a huge number of options for great food in the city to meet any taste and budget.

Irritations include no free WiFi, and a daily charge of $14 is just ridiculous. Another irritation was asking if I could get a morning newspaper and being told I would be charged to have a paper delivered, really, this is supposed to be a luxury hotel. Other than that the JW Marriott is a solid, luxurious choice in the Union Square are.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GEERSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont, WV
Level Contributor
204 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 18, 2013

This is a GORGEOUS hotel in a great location--close to shops, restaurants, etc. The elevators are beautiful with a breathtaking view and they all work quickly. Our room was spacious and comfortable with a bed I loved. The bathroom was VERY luxurious with marble everywhere, shower in one room with toilet and the bathtub in the room with the sink and spacious countertop. We are Gold Elite members so we enjoyed the Club Lounge--where the view of the city was amazing, the food was delicious and the staff members very helpful. I loved the men in uniform opening the outer doors for us. They remembered us which was very nice. When I called the front desk to request a late checkout (REALLY didn't want to leave), the desk clerk said "Anything for you, sweetheart!" WOW! The customer service is exceptional! What a great place to stay!

Room Tip: Tip: Use light on makeup mirror as nightlight in bathroom.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zebra71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BruceGorelick, General Manager at JW Marriott San Francisco Union Square, responded to this review, May 28, 2013
Thank you for the wonderful review, it made my day. You absolutely deserve to be treated like royalty and we hope to see you again soon!

Best,
Bruce Gorelick
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North East, Pennsylvania
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 15, 2013

I'm a big fan of Marriott hotels, and this JW Marriott is an example of their excellence. We took advantage of the premier check-in and getting signed in and on the way to the elevator took just a few moments. The room was amazing--great views of S.F., impressively large bathroom, and so quiet we never heard a sound from the hallway or other rooms. The concierge lounge offered an array of breakfast items and we'd stop back in the afternoon for drinks and small plates. The afternoon light buffet was enough that we skipped dinner a couple nights. The location is perfect: right on Union Square within a short walk of major stores and restaurants. I've stay at other Union Square hotels and even with the most highly rated the rooms were 2/3 the size of these.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PAHRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatum
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 15, 2013

This is a very nice hotel with nice amenities. The staff were courteous and the rooms were very nice and clean. Within walking distance to Union Square shopping and excellent restaurants. I would definitely stay here again.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DEBORAH J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
95 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed May 11, 2013

2 nights stay after a long haul flight. Check in was quick and uneventful at 2 pm. Room on 13th floor comfortable and concierge lounge access on 21st floor was a boon (with a view) for getting a quick drink and some cookies. Internet in room was part of my package. I was able to print documents/maps/boarding pass for free at the station in the lounge. Would say this hotel is good for business travellers and seasoned folk who just want all the boxes ticked. Not exactly luxury range but I think in North America, unless you pay a few hundred dollars more a night you ain't going to get luxury. Hor d'oeuvres served in lounge at 5:30 pm were of good quality for a pre -dinner snack. No free alcohol but that wasn't a problem for us. In the evening there were some chocolate brownies/cake available till 10:30pm. Morning breakfast had some hot food items and the usual cereals and fruit. Lounge was never overly crowded whilst we were there.
Location excellent and close to Union square and cable car turnaround as well as BART access, Market Street with Westfield shopping, and Moscone centre about 15 min walk. If you get a good rate for your room I would recommend this hotel more than adequately does the job, but if you want somewhere cosy and intimate you may want to try a smaller hotel.

Room Tip: Probably the higher the better but unless you pay top dollar you'll not have too much choice or...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aussiegirl14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott San Francisco Union Square

Property: JW Marriott San Francisco Union Square
Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#32 Business Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#36 Luxury Hotel in San Francisco
#37 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco

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