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“Excellent location and very friendly staff”

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The Inn at Union Square - A Greystone Hotel
Ranked #5 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
Reviewed August 21, 2009

My wife took me to San Francisco for my 30th birthday in August/2009 and it was my first visit to San Francisco. I realized quickly that The Inn at Union Square is a great location while visiting SF. Lots of shopping and restaurants within walking distance. The room size was plenty big for the two of us, with a separate bathroom/shower area and a "lounge" area with love seat. The bed was incredibly comfortable! Each morning the staff would set up free breakfast areas on every floor, so no need to all gather in one area. They also had free wine/cheese socials set up in the afternoons. Speaking of the staff, they were exceptionally friendly. Every time we walked into the hotel we would be greeted and also on the way out. They would even offer to hail a cab without even asking. It wasn't just the front desk staff either, as the cleaning staff were constantly saying hello and asking how you are doing. I would absolutely recommend this hotel to anyone traveling to San Francisco. We only stayed for 2 nights but it was perfect! *Also had free WiFi access for those interested.

  • Stayed: August 2009, traveled as a couple
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3  Thank sdbyrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IAUSManager, Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded September 3, 2009

The reason we're so nice is because we love guests like you! :-) Our tagline is: "experience exceptional service" and we try to have that show through all interactions with our guests.

Everyone who works here loves San Francisco, and we love orienteering guests about the city, and we love to make sure our guests get as good of an impression as we can make for them! We're really lucky that we have such a great location, because 30-room Inns with the services we provide can be few to come by in large Metro cities. Being in San Francisco makes us all the more special, if you ask us!!

Guests have always commented on our intimate parlors- how the parlors encourage conversations with other guests from around the world. If you were to ask us our favorite part about working here, I think we'd all unanimously say its the experience of meeting kind people from far away places!

Next time you're in San Francisco, please think of us- we'd love to be your hosts!

Kind Regards,
Inn at Union Square Management and Staff

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1,401 - 1,407 of 1,709 reviews

Reviewed August 10, 2009

Charming, European feel boutique hotel with excellent service. My husband and I spent a weekend here and were very pleased. First, the location is excellent. Our room was not huge, but had a small sitting area and plenty of space for the two of us. The only negative in the room was the tiny bathroom. The bed was incredibly comfortable with high quality linens. The wine reception every evening was fun and a great way to start off our evenings. Similarly, the morning breakfast buffet was impressive, especially for a hotel this size. Finally, the service was exceptional. We were particularly impressed with Omar, who was friendly, attentive, and bent over backwards to make our trip go smoothly.

Stayed: August 2009, traveled as a couple
2  Thank mindy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IAUSManager, Manager at The Inn at Union Square - A Greystone Hotel, responded to this reviewResponded September 3, 2009

Thanks Mindy74! Next time you're in San Francisco, we'd be sad NOT to host you!! :-)

We're glad you got good impressions from Omar (he's practically famous on TripAdvisor!!) and the rest of our staff. We know we have an advantage being in our location, offering the services we do- like a B&B. We are really lucky to have such a dainty 30-room property where we CAN focus so much on customer service!

It's reviews like yours that keep our hotel legendary, and for that I sincerely thank you, and welcome you back anytime! (Chocolate chip cookies before bedtime- on us.)

Kind Regards,
Inn at Union Square Management and Staff

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Reviewed August 9, 2009

As others have said, the lobby is small but the hotel has character. We had a "King Suite" and I was shocked at how small it was. There was not even room for a sitting area. I was a little worried after reading that there was no AC but that was not a problem at all. The bed was comfortable and the room was clean. All in all this is a decent hotel but we definitely did not get the service other reviews are raving about. The front desk always seemed understaffed. When we arrived it took a long time to get bell service and valet and when we left we ended up just having to go get a luggage cart and bring down the luggage ourselves after 2 calls asking for assistance. We called in advance and they asked when we needed our car and bell service but 20 minutes after the requested time we had received neither. The wine reception and breakfast were nice touches but the areas where these are held are tiny. Not really big enough for more than 5 people. Like I said, it's a decent hotel but should not be at #3 given all of the other options in San Francisco.

  • Stayed: July 2009, traveled as a couple
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2  Thank Kayte4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2009

My girlfriend and I visited San Francisco for the first time and decided on the Inn at Union Square based on the images available online and due to the fact that we didn't want to rent a car.
The "Inn" was situated in a prime location right next to the Union Square shopping district. They served a complimentary breakfast everyday and the staff was very helpful when it came to asking for directions.
The cleanliness of the rooms was good overall. The design of the hotel was quaint and my germophobic girlfriend loved how clean the washroom was kept.

The only complaint was that the window in our room didn't close properly, so it was always a little chilly at night.

Other than that, I would recommend this hotel, the value was decent, there are definitely places more affordable, but you won't find another place so unique and convenient as the Inn at Union Square.

  • Stayed: May 2008, traveled on business
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Thank iamcanadianeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2009

A gem of a hotel in a fantastic location. The staff bend over backwards to meet your needs and answer your questions. Loved it.

  • Stayed: July 2009, traveled as a couple
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Thank cracklehillhogg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2009

What a great surprise this hotel turned out to be after having seen the frontage on arrival. My wife and I were slightly concerned but our fears were soon blown away by this cute, friendly and cosy hotel. Our room was very comfortable and clean. Each evening between 5 and 7pm the hotel provided complimentary wine, cheese, nuts and soft drinks etc and this proved to be an ideal way to meet the other guests and relax. The breakfasts were just the job and you could fill your tray and eat in the comfort of your room. Nothing was too much trouble for the staff and were willing to book us reservations at restaurants etc. There was a free to use
The hotel has a perfect location being 100 yards from Powell St cable car stop which is in Union Square. The centre for all the major stores.
Great hotel

  • Stayed: June 2009, traveled as a couple
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Thank buv1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2009

My husband and I stayed at the Inn from July 19-24. We were very content with the hotel. The staff was excellent. Wayne, Omar and Ann were exceptionally great. Loved the rooms. Did not need air conditioning as San Francisco was cool that week. The location could not have been better. It was centrally located. The breakfast was more than adequate. There was food for all palates. The evening wine and cheese was an additional perk. It was great to sit and chat with others from all ove the world in a relaxed atmosphere. The nighttime cookies topped it all off.

All in all we would return again and would highly recommend this hotel.

  • Stayed: July 2009, traveled as a couple
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1  Thank claudiaB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Union Square - A Greystone Hotel

Address: 440 Post St, San Francisco, CA 94102-1502
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#3 Business Hotel in San Francisco
#3 Romantic Hotel in San Francisco
#48 Green Hotel in San Francisco
Price Range: $243 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Inn at Union Square - A Greystone Hotel 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
The Inn at Union Square is a stylish San Francisco hotel retreat away from the crowds, but in the center of it all. Located in the heart of Union Square, guests of our boutique hotel can experience the exceptional variety of things to do in San Francisco. Enjoy pleasantly-appointed guest rooms, complimentary Continental breakfast, an evening cheese and wine reception, a business center and access to a fitness facility. ... more   less 
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Also Known As:
The Inn At Union Square Hotel San Francisco
Hotel At Union Square
At Union Square Hotel

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