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“Fantastic!” 5 of 5 bubbles
Review of The Inn at Union Square

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The Inn at Union Square
Ranked #5 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
Salinas, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic!”
5 of 5 bubbles Reviewed December 8, 2013

Perfect boutique hotel right in the heart of Union Sqaure. This was a nice surprise for my husband and I who usually stay at the larger hotels. We had not made our reservations ahead of time, as our day trip was spontanious to go up San Francisco, and we had not planned to stay the night. We were so happy to have walked into this Inn. We had a very comfortable room that was tastefully decorated and very clean. The staff was excellent and very helpful. We loved the warm cookies served in the evening and the wonderful continental breakfast in the morning. We were also surprised to find the Sunday paper at our door! This will now be our choice to stay when in San San Francisco and will be very happy to recommend.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carrollnova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,557 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (306)
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Conifer, Colorado
Level Contributor
67 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed December 4, 2013

This small inn set in the heart of the city is a gem. The rooms are comfortable and details like amenity Aveda products and wine & cheese in the evenings are nice but what really sets the hotel apart is the staff. Every person who works there truly wants to make your stay special. When I asked them how early I needed to leave to get to the airport using Bart, instead of giving me a rough guess, they looked up the timetable. The only slight downside is the breakfast. It's ok but nothing special.

  • Stayed December 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Positano613
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IAUSManager, General Manager at The Inn at Union Square, responded to this review, December 5, 2013
Dear Guest,
We appreciate your kind comments and your patronage of the Inn at Union Square. We are pleased to hear you enjoyed our comfortable rooms, Aveda bath amenities, evening wine and cheese hour and our helpful staff. We are sorry to hear that you felt the breakfast was just ok. We will certainly take this feedback to heart and see how we can wow you next time. On behalf of myself and the staff, we look forward to welcoming you back soon.

At your service,
Norbert Mede
General Manager
Inn at Union Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed December 3, 2013

My daughter and I recently spent 3 nights at The Inn and couldn't have been happier. It was our first trip to San Francisco, and the staff went out of their way to help us get to where we wanted to go. The complimentary breakfast, which is a help yourself Continental Breakfast was a great way to meet the other guests, as was the wine and cheese in the evenings. The hotel also has fantastic home baked cookies every night, and fresh fruit you can help yourself too. It was fantastic to also have various teas to choose from and not just filter coffee, which is not an easy thing to find in the U.S. Apart from the food and beverages on offer, the hotel itself is extremely clean, friendly and certainly met all our needs, The free wifi was also a bonus, as was the location of the hotel. I have already recommended this hotel to friends flying to San Fran, and wouldn't hesitate to stay here again.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Meisje65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IAUSManager, General Manager at The Inn at Union Square, responded to this review, December 5, 2013
Dear Guest,
We are so pleased to hear of your great experience at the Inn at Union Square. We sincerely appreciate you recommending the Inn to your friends and we promise to take equally good care of them. We are happy you enjoyed our complimentary breakfast, wine hour and WiFi as well as our great location and clean rooms and of course, the home baked cookies each evening. We hope to have the pleasure of serving you again soon.

At your service,
Norbert Mede
General Manager
Inn at Union Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 3, 2013

My boyfriend and I stayed at the Inn at Union Square for two nights and loved it. It is a quaint little hotel with everything we needed. For us, the main draw card of the hotel was the central location however we were very pleasantly surprised by the tasteful interior of our room and the yummy breakfast. Our stay was topped off by meeting Wayne (the Inn Keeper) on our final day; he, like the rest of the staff at the Inn, was very helpful! I was definitely recommend the Inn at Union Square to my friends and family, and if we make it back to San Francisco, I would stay here again.

My only feedback to the Inn would be that we would have liked our room serviced while we were out, however, we chose to keep the "Do not disturb" sign on our door throughout the day as we didn’t feel it necessary to have our towels changed but there was no option to indicate this (there was only an option not have the bed sheets changed). Other than that, everything was perfect! Thanks for a great stay!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kate R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danbury, Connecticut
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 26, 2013

I stayed 4 nights and had a wonderful experience in my upgraded room. I checked in at night to the smell of home-baked cookies (served each evening) and enjoyed the complimentary breakfast, wine & cheese, and tea & cookies. The location was central in the City and the staff were extremely courteous. They don't have room service, but they were happy to bring me up a yogurt and fruit for a snack.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Meredith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mason, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 25, 2013

We were celebrating the last two nights of our honeymoon, and we were graciously upgraded to a larger room. There was a bottle of champagne and box of chocolates waiting for us. So, take all that away and I still LOVED the hotel. Everyone was super friendly, the continental breakfast was great, and the location was perfect. Each person working at the front desk greeted us happily, asked how our day/evening was going, and gave great recommendations for restaurants, things to see, and how to get around. I wish we could have stayed longer than two nights!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sbwcincy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IAUSManager, General Manager at The Inn at Union Square, responded to this review, December 2, 2013
Dear Guest,
Congratulations on your recent nuptials and we are so pleased to have been a part of this memorable event. Our location in the center of the city and our added extras such as complimentary breakfast are popular reasons for guests to choose us for their San Francisco accommodations. We hope to have the pleasure to serve you again when travels return you to San Francisco. Perhaps for your anniversary???

At your service,
Norbert Mede
General Manager
Inn at Union Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed November 23, 2013

The staff of this hotel is outstanding but the location isn't the best at night. My biggest problem with this hotel is that there is no A/C. I am prone to night sweats and all they could offer was a fan which unfortunately didn't cut it. I had to check out the next day. If not for the AC and the location this hotel would have been very good. The greatest asset of this hotel beyond a doubt is the staff. They went out of their way to try and accommodate me and I truly appreciated that but the heat was too much for me.

Room Tip: Keep in mind this hotel has not A/C and the location is not the best at night.
See more room tips
  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ic1323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Union Square

Property: The Inn at Union Square
Address: 440 Post Street, San Francisco, CA 94102-1502
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#3 Business Hotel in San Francisco
#3 Romantic Hotel in San Francisco
#4 Family Hotel in San Francisco
#48 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Inn at Union Square 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
The Inn at Union Square is truly an urban retreat, in classic San Francisco style. The intimacy of our 30 elegant and restful rooms and suites provides the setting for our gracious staff to tend to your every need. From greeting you by name to making sure you have an umbrella when it rains- it is our pleasure to serve you. The Inn is located steps from Union Square- the city’s center for shopping, theatre and dining. If business is on the agenda, it is an easy stroll to the Financial District or the Moscone Convention Center. The Inn at Union Square is away from the crowd, in the center of everything. ... more   less 
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Also Known As:
The Inn At Union Square Hotel San Francisco
Hotel At Union Square
At Union Square Hotel

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