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“Outstanding boutique hotel” 5 of 5 stars
Review of The Inn at Union Square

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The Inn at Union Square
3.5 of 5 Hotel   |   440 Post Street, San Francisco, CA 94102 (Union Square)   |  
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Ranked #4 of 233 Hotels in San Francisco
Certificate of Excellence
GreenLeadersBronze level
San Diego, California
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Outstanding boutique hotel”
5 of 5 stars Reviewed June 10, 2012

Honestly, this hotel defines what a great boutique hotel should be...smaller hotel coupled with outstanding personalized customer service! We stayed at this hotel from 4/18/12-4/21/12. From Ann at the front desk to Wayne, the innkeeper...everyone there made us feel like they were happy we were staying at the hotel. They could not have been more welcoming or helpful. From making restaurant recommendations/reservations to printing board passes, the service was great. The location was fantastic. It is right across the street from Union Square. We had some friends who were staying at one of the huge chain hotels across the street. OMG...we thought the Inn at Union Square was so much better! When we went over to meet our friends at their hotel room one night, it felt like they were staying in a busy subway station. In contrast, the Inn At Union Square felt warm, inviting, intimate. And, the daily wine/cheese reception was great! Many hotels now offer a daily wine/cheese hour. But, the wine/cheese reception at the Union Square was truly a step above. We had a great experience here and look forward to returning to the Inn At Union Square the next time we travel to San Fran.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank puglover23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (288)
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London
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed June 2, 2012

a great hotel in a very central location.The breakfast is all you need to start your day off and the evening drink and nibbles is a real treat.
The staff were friendly and helpful and always available if needed.
The room was comfortable and where we were nice and quiet

Room Tip: the rooms 04 to 06 are nice and quiet
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Pete O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed May 24, 2012 via mobile

What a great find this hotel is! Perfect location one block off union square. Easy access to great public transportation (don't rent a car), great food and shopping. Staff is well informed, unfailingly polite and very attentive, special thanks to Ann and Omar. We were upgraded free of charge to a great room with small sitting room at the end of the hall (207). Very private and quiet. Rooms are clean and comfy. Beds are great! We were concerned about no a/c but didn't need it in May. We appreciated the wine and cheese and enjoyed chatting with other guests and the innkeeper, Wayne. Thanks to all for a great stay in San Francisco!

Stayed May 2012, traveled as a couple
Helpful?
2 Thank Judith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adams, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 22, 2012

I sit at the desk in my room at the Inn on the last morning of my visit. It has been a great place. It has an old world charm that can't be beat and the friendly a knowledgeable staff are top notch. The hotel is obviously old, but it is well kept up. The place is in no way dingy.The place has a very European feel to it. For location you can't beat it, right near Union Square.So much is just a short walk and if you are going farther afield, you can catch the Cable Car on Powell not even a half block away or walk, (or take the Cable car) to the Powell Street turnaround and catch the Muni or Bart lines. Yes, some rooms are on the small side, like mine, and yes, my window view was a brick wall, but I was never kept awake by traffic or the sounds of the city and spent most of my time out and about so no real issue for me. No AC in the room, just heat, but there is a ceiling fan and on high, with the typical Bay Area Weather this was sufficient. Two minor things that were lacking. No coffee maker in the room, but coffee and tea are in the sitting area at the end of the hall towards the front of the building. The other minor issue is the ice machine, well, it is really just a small freezer on the 4th floor with an ice maker in it with a big container to catch the ice. Worked fine, but often the ice available was low due to the amount of time it took for the ice to build up in the catcher. I did not partake of the wine and cheese offerings in the evening, but I saw the spread and it is quite nice. All in all a great experience with only a couple of minor issues, but well woth the stay. Highly recommend the Inn At Union Square.

Room Tip: If you are traveling solo, a standard room is fine, if a couple, then you might want to opt for the...
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  • Stayed May 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank wehcfkane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 19, 2012 via mobile

We stayed here for 5 nights in april 2012. We found the staff very helpful and friendly, but not intrusive. The room was great, with flatscreen tv cable and wifi, a large comfortable bed, and a clean well equipped bathroom. There was the added bonus of complimentary cheese wine cookies and coffee every day, and a fresh continental breakfast. This hotel deserves its high trip advisor ranking and is well worth the price.

Stayed April 2012, traveled as a couple
Helpful?
Thank Jonnpb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 18, 2012

We spent two nights in this wonderful hotel which is loaded with charm and character and is in a great location. We were upgraded to a lovely room with a seperate sitting area; they even provided a complimentary bottle of champagne for my wife's birthday. The staff couldn't have been more helpful in recommending restaurants, attractions and transport advice. Ann on reception is an absolute gem. The manager was also charming, and hosted free drinks and nibbles every evening which is a great opportunity to chat with other guests and exchange ideas. We would definitely stay here again and recommend it to anyone looking for a boutique hotel.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BoscoBritish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 18, 2012

What good is a review unless it gets down to specifics? With this in mind I hope readers find the following information useful.
1) This is a very small, homey hotel (~30 rooms) a half-block from Union square on Post St. A terrific location, and across the street from the Westin St. Francis - the other end of the hotel spectrum (ie very large, very pricey). Location is 5 Stars. Easy walk up the hill from the Bart with immediate access to public transportation.
2) Great staff - very responsive - very personal. 5 star attention
3) Rooms - here's where it gets dicey. It's a 6 story hotel with guest rooms on floors 2-6. XX1 rooms (ie 201, 301, etc) are adjacent to the stairs and next to each floor's small common area. Breakfast and the wine/cheese/fruit evening bonus are served in the common areas on the 3rd and 5th floors, with ice available on the 2nd and 4th floors. That said, I stayed in room 502. Had we not been early risers, the noise from the breakfast area probably would have been problematic. I can't imagine what it would be like in room 301 or 501. In addition, (assuming all XX2 rooms have the same layout as ours), room 502 is tiny. I mean really really small. The bathroom is closet sized and the shower enclosure would be literally too small for anyone larger than ~180 lbs to bathe in comfortably. My daughter stayed in 503 which was almost twice the size of 502, had a full sized bathroom w bathtub, yet cost 10$ less than ours. I would strongly recommend avoiding 301, 302, 501, and 502 when booking at the Inn. Honestly, they shouldn't charge the same amount for the XX2 rooms as they do for the full sized rooms down the hall. My daughter's room was 4 stars, and ours was 3.
4) Views - none. Nonexistent. Didn't bother us however if you want a view, stay elsewhere. 0 stars.
5) Breakfast - typical juice/sweet roll/fruit/cereal/bagel/hard boiled eggs continental fare. Nice to have. You're around the corner from Sears fine foods if you want a big pricey excellent breakfast. For us, what the Inn offered was more than sufficient - and since it's included in the room rate, a nice perk. 5 stars.
6) Wine/cheese in the evening. Again, very nice - social - and included in the room rate. We enjoyed it each nighht. 5 stars.
7) Finally - the rooms don't have air conditioning. This is generally not needed in San Fran - but on the other hand I don't know how comfortable the rooms would be during a heat wave. There are ceiling fans with multiple speed adjustments available.

Would we stay here again. Yes. Would I make sure to avoid the XX1 and XX2 rooms on the 3rd and 5th floors - absolutely!

  • Stayed May 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
13 Thank SanDiegoDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Union Square

Property: The Inn at Union Square
Address: 440 Post Street, San Francisco, CA 94102
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#3 Romantic Hotel in San Francisco
#3 Business Hotel in San Francisco
#4 Family Hotel in San Francisco
#44 Green Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Inn at Union Square 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
The Inn at Union Square is truly an urban retreat, in classic San Francisco style. The intimacy of our 30 elegant and restful rooms and suites provides the setting for our gracious staff to tend to your every need. From greeting you by name to making sure you have an umbrella when it rains- it is our pleasure to serve you. The Inn is located steps from Union Square- the city’s center for shopping, theatre and dining. If business is on the agenda, it is an easy stroll to the Financial District or the Moscone Convention Center. The Inn at Union Square is away from the crowd, in the center of everything. ... more   less 
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Also Known As:
The Inn At Union Square Hotel San Francisco
Hotel At Union Square
At Union Square Hotel

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