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Review of The Donatello

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The Donatello
Ranked #42 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 4, 2010

I booked this hotel because of the price and location. My sister and I plus my 13 year old niece thoroughly enjoyed our stay. From the moment we arrived, every staff member was very friendly and went out of their was to make our stay carefree, comfortable and memorable. The room was lovely, complete with a fridge, micro, sink, flat screen HD tv, king bed, sofabed and chair . The decor was modern and clean, the bed very comfortable and triple sheeted. They also have a very nice excercise room and jacuzzi as well as a business center. Wifi internet was free and worked well. We paid $103 per nite plus tax, a steal in San Francisco for this nice of a hotel in a great location. An added plus was valet parking was only $28 per night. Some comparable hotels were charging upwards of $50! The Donatello had more amenities for less money than most hotels, excellent, friendly service in a great location. This hotel exceeded our expectations and I will not hesitate to stay her again and recommend this hotel to all. One of the desk clerks, (Im sorry, I don't remember his name) said to me, " We may be a three star hotel, but our staff will make it a five star" and they did!

  • Stayed: January 2010, traveled with family
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2  Thank sassibelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,799 - 1,805 of 2,660 reviews

Reviewed December 31, 2009

We stayed at the Donatello for a week and had a great time. The room was comfortable and spacious, the staff very helpful and the hotel was a short walk from Union Square. This made a perfect base for us and we thoroughly enjoyed walking around this area of the city. We made it to Fisherman's Walk, the Coit Tower, China Town and Height all on foot. Brilliant December sunshine and friendly locals. The Thai restaurant in Post Street called Thai Stick was excellent - good food at a reasonable price, served quickly. We hope you enjoy it as much as we did.

  • Stayed: December 2009, traveled as a couple
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2  Thank caroleamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2009

Wow, to be 2 blocks from Union Square and that gorgeous Christmas tree, the hustle of shoppers, the ice skating arena - who could ask for more during the holidays. We also took in a viewing of at the Orpheum Theatre which was a nice 15 minute walk from the Donatello. The hotel is great. All the amenities you could want and a perfect location to take in the sights of SF.

  • Stayed: December 2009, traveled as a couple
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Thank beyondexp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2009

My mother, my siblings, and I (four adults) stayed at the Donatello for 8 nights. It was a great stay and we really have nothing to complain about. In fact, the hotel was beyond our expectation in many ways.

The staff of the Donatello Hotel are absolutely great people. We had a very good stay and were completely satisfied with the manners and service of everyone including the front desk, transportation people, room cleaning ladies, housekeeping, and club concierge.

The rooms have no problem. They are very spacious and very clean. Their amenities and decor are just fine. The microwave, fridge, DVD player, complimentary high speed internet and 2 big beds (two adults can sleep on each bed comfortably) are advantages for family travelers.

The hotel location and proximity to pretty much everything a San Francisco tourist can wish for is superb!

I have been to 4 star and 5 star hotels before and the facilities/services I received from the Donatello were comparable and in some cases even exceeded what I experienced in those higher star hotels. In my opinion, if the lobby and reception area is renovated and remodeled to a more modern style and if the carpets and wallpapers of the floor corridors are updated, then the Donatello definitely deserves 4 stars or higher.

Many thanks to the Donatello staff and we will certainly put in a good word for the Donatello to anyone who plans to travel to San Francisco.

  • Stayed: December 2009, traveled with family
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2  Thank Negar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2009

need to include the parking on the resveration if it is free of charge !

  • Stayed: December 2009, traveled solo
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Thank SCUbronco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2009

This hotel is just a short walk away from Union Squares 50 yard line. The rooms are
very comfortable with features that you don't find in other heart of the city hotels. The staff is friendly and helpful and the prices are good value , including the best parking
rates of any hotel that we have stayed In SF. We stay here once a month , year round
and despite the fact that I get great rates at some of the city's most prestigious hotels,
this has become our place of choice.

  • Stayed: December 2009, traveled as a couple
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Thank yogimanCarmelValley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2009

We stayed at The Donatello Hotel as part of our Shell Timeshare week. This was the second half of a 10 day vacation. Since Shell has several locations in San Francisco, choosing The Donatello was mostly because of its location, right off Union Square on Post Street. From check in through check out, our stay was excellent. The staff greeted us warmly even though we arrived early, and stowed our bags for us until later in the day when our room would be ready. Our room was called a studio, but had sufficient room for us, our stuff,the half kitchen tucked into one wall, and space for us to move around without bumping into any of it. Each night, the turndown service treated us to a chocolate on the pillow. What could be bad about that? On the top floor, there was a spa, lounge, and access to the roof that went all the way around the building to offer great views of the city. The Consierge was knowledgeable, helpful and fun to chat with. The desk staff and bellmen also knew how to help us, or just pass the time of day. Over all, our stay was delightful. The only bump in the stay was trouble with the cable tv, but that was fixed in short order. I'd go back in a blink.

  • Stayed: October 2009, traveled as a couple
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Thank Challah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#15 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#31 Green Hotel in San Francisco
#54 Business Hotel in San Francisco
Price Range: $159 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco

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