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“Great hotel”
Review of The Donatello

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The Donatello
Ranked #40 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed February 20, 2014 via mobile

When we first booked this hotel we didn't know that it is also a time share hotel. We where surprised of the large rooms, great bed and clean bathroom. The location is awesome, right by Union square. Free Wi-Fi for guests. Recommended

  • Stayed: February 2014
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1  Thank nitznaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 19, 2014

place is well situated if you are looking to vacation in sf. walking distance to union square but not so close that you get disrupted by the hectic city noise. parking is a problem unless you don't mind paying for it. overall great location and well situated in the touristy part of sf. while walking around, we noticed severalconveniences like bike rentals and attractions close by. public transportation is also decent, definitely take advantage of it as driving is a pain.

  • Stayed: January 2014
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Thank Sherwin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheDonatello, Guest Relations Manager at The Donatello, responded to this reviewResponded February 23, 2014

Sherwin,
Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad to hear that you enjoyed your stay with us and appreciate the travel tips posted for future guests.
Our location is truly very convenient - close proximity to public transportation which makes it easier for our guests to explore the city. Thank you once again and we look forward to your next visit.

Sincerely,
Chris Magsakay, Guest Services Manager
The Donatello Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

My wife and I stayed here for 3 nights on our honeymoon. To start with, the hotel is in a great location close to Union Square in amazing San Francisco. It is an easy walk to Street and Cable car stops and in the centre of the shopping district. The hotel itself is in a good condition with very large and well equipped rooms. Ours had a very large balcony area (Shared) with patio doors and a table and chairs. The room also had a well equipped kitchenette which was a nice addition.

To top off a good experience all the staff that we encountered at the Donatello were very nice and helpful. It is not a 5 star review because the hotel isn't quite to that standard, but it is good value and worth a visit for travellers wanting a great location and good quality rooms.

Room Tip: Rooms with a balcony
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  • Stayed: August 2013, traveled as a couple
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1  Thank Jex_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2014

WOW… hubby and I stayed for four nights early February this year. We were very pleased with the room which was spacious and newly refurbished with delightful, good quality furnishings. The Club level (which can be accessed by ALL hotel guests) was a nicely furnished quiet area with all day complementary coffee/tea/chocolate and a concierge to help with your tourist advice etc. There's also a modest gym on this level, with ladies and gents locker rooms and a small spa. Our room was serviced daily, and we found all the staff were extremely helpful, courteous and friendly. We would have liked to order breakfast at the hotel but to be honest, the choices were just not appealing. No matter, there are many restaurants/cafes/diners close to the Donatello which will provide exactly what you're after. Just one small thing… I don't think this hotel has double glazing and it can be a bit noisy even with the windows closed. Perhaps you might be able to request a high floor room if you're a light sleeper. We won't hesitate to stay at the Donatello Hotel again.

Room Tip: Request a high floor if you're a light sleeper as the street noise can be pretty loud in San Fra...
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  • Stayed: February 2014, traveled as a couple
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5  Thank wils0ncm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheDonatello, Guest Relations Manager at The Donatello, responded to this reviewResponded February 11, 2014

Thank you for taking the time in sharing your experience on TripAdvisor.
We are glad to hear that you enjoyed your stay with us and are very appreciative of your kind words about our staff and the additional amenities provided at the Club level. We hope to see you again on your next visit to San Francisco.

Sincerely,
Chris Magsakay, Guest Services Manager
The Donatello Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2014

We stayed here the last week of January. As other have mentioned, they only clean your room on the fourth day of your stay. I feel we should have been informed of this when we checked in. Be AWARE the windows in these rooms open!!!! We spent six miserable nights with unbearable outside noises before reading about this on Tripadvisor!!! The windows were from wall to wall at the end of our room and although we opened the curtains each morning, we only opened them in the middle section. Apparently the cleaning staff opened them before we arrived. We complained about the noise on our second night, but no one suggested checking the windows. Our mistake as well, but I can't remember the last time we stayed in a hotel with working windows.
Now, the good things...large rooms, wonderful friendly staff, great location, comfortable beds. I would have given four stars if not for the noise. By the way, they did credit part of our dinner bill for the inconvienence.

Room Tip: Make sure the windows are closed!!!!!
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  • Stayed: January 2014, traveled as a couple
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2  Thank Tina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2014

This hotel is right downtown, in the hotel district and an easy walk to Union Square and the theater district. The hotel has had all room updated, so it has modern amenities even thought the space is ample,with rooms much larger than a normal hotel room. And the staff is wonderful. The Donatello is a great hotel, in the right location, in the midst of a great city.

Room Tip: I think they have no bad rooms.
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  • Stayed: February 2014, traveled as a couple
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2  Thank Frances D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2014

I brought 7 customers along with me this past November to the Donatello given the positive reviews I had seen. Rooms were adequate, though you really need to keep in mind this is a vacation hotel light on service. Just not anything approaching high touch at a typical 4 star hotel.

Most disappointing was the incorrect no-show charge they included on my bill as a parting gift. It's unfortunate their systems aren't more modern, making them prone to these mistakes. Even more surprising they weren't willing to do the right thing by removing it for the guest.

Won't be making the mistake of staying at the Donatello again.

Room Tip: North rooms exposed to the street of course are loud, Donatello doesn't have great insulation or...
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  • Stayed: November 2013, traveled on business
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1  Thank daly1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheDonatello, Guest Relations Manager at The Donatello, responded to this reviewResponded February 1, 2014

Thank you for sharing your experience on TripAdvisor.
We are sorry to hear that we couldn't assist you further in refunding the NO SHOW charge since you weren't able to produce a cancellation number. Your business is much appreciated.

Thank you once again for posting your concerns. It will serve as a learning tool to improve our service to our kind guests.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#15 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#30 Green Hotel in San Francisco
#54 Business Hotel in San Francisco
Price Range: $182 - $520 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco

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