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“Still the best”
Review of The Donatello

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The Donatello
Ranked #44 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Oregon
Level Contributor
48 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Still the best”
Reviewed December 5, 2013

Having just got back from are trip to SFO and staying at The Donatello for part of the trip I had to say thanks again. We go to SFO 3 or 4 times a year and try to stay here always. From check in to the time to go home the staff is the best.
This last trip was proof of that. When we came back to the city they where booked so we had to stay are last 3 days at the Mark Hopkins and we will not go there again. If that is the only place to stay we will go home.
We will make sure to change are dates if we can't stay at the Donatello.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sadbuttru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shell W, Social Media Team at The Donatello, responded to this review, December 6, 2013
Thank you for taking the time to provide this feedback. It’s great to hear you are able to visit us so often. We appreciate your kind words regarding our staff. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Auckland, New Zealand
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 3, 2013

We stayed here for a week and really loved the place.

The room was amazing, we had a good view, the beds were some of the best we had ever slept on, the decor was classy and the bathroom had a TV in it! What will they think of next!

The parking was great, the Valet always looked after us and had our car down as quick as possible.

We used the Gym, it was small but had most things you need for a work out

Location. The hotel was really close to the square and we walked there daily.

If we came back to SF in the near future we would definitely stay here again

Room Tip: Give the Valets a couple bucks extra and they always had our car parked at the front of the cue
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steveclifton1440
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shell W, Social Media Team at The Donatello, responded to this review, December 4, 2013
Hi Steve,

Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are so glad to hear you enjoyed the amazing view from your unit, as well as the gym and property location. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ukiah, California
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 30, 2013

We love the Donatello and have been coming here for years. In fact if we can't get a reservation we simply change the dates of our trip.

But this review is not to add onto the numerous rave reviews. This review is to tell you what terrific service we got from Michael at the front desk. When we checked in I had a special request -- wait for it -- a toaster! Why? Well, we are too frugal to go out for breakfast and bring juice and English muffins with us. But this time we forgot the toaster.

At first Michael was doubtful he could find a toaster, but when we returned to our room there was our toaster! I was thrilled, and even more thrilled that Michael went out of his way to satisfy an eccentric guest.

Thanks, Michael!

Room Tip: This is city hotel -- there will be noise -- get used to it!
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mpfund6617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shell W, Social Media Team at The Donatello, responded to this review, December 2, 2013
Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are more than happy to hear you received the Count On Me service that our guests deserve. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed November 30, 2013

My husband and I stayed in Club Donatello (part of Donatello Hotel) for 3 nights in June 2012 during our USA honeymoon and we thoroughly enjoyed our stay!!

The hotel is in a great location - on Union Square, close to many shops and restaurants and about 10-15 mins scenic tram drive to Fisherman' s Wharf. We arrived early in the morning from New York and although our room was not ready, very helpful concierge took care of our luggage and gave us directions to what to see and assisted us in getting public transport tickets (as we decided to start exploring the city asap) Reception also took our phone number and when our room was ready, they gave us a call which we really appreciated.

The rooms in Club Donatello looked a bit dated but were very very specious with amazing bed , big and clean bathroom and all important amenities such as fridge, iron and ironing board, tea and coffee maker etc. We tried to order room service but I was a bit disappointed with my meal and I did not eat it but when I informed the staff, they quickly refunded the cost. I also tried the gym which I found really good - also with a great sauna!!

We spent most of the days outside of the hotel exploring San Francisco but we were always happy to come back. I would love to especially praise concierge - they were really friendly and gave us a lot of helpful advice how to enjoy the city in quite short time we had there. They also helped us lot by keeping our luggage over night after we checked out and went for a 2 days trip to Yosemite as we were not allowed to take the big luggage with us.

Overall, hotels in San Francisco can be very expensive but Club Donatello provides really great value for money and I would not hesitate to recommend the hotel to anybody!!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Veronika C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shell W, Social Media Team at The Donatello, responded to this review, December 2, 2013
Hi Veronica,

Thank you for taking the time to provide this feedback along with some helpful tips regarding area transportation for future guests. We appreciate your kind words and will share them with our staff. We are glad you enjoyed the unit space and amenities along with the resort concierges services provided. We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 27, 2013

A value at $139/night including parking in the city!! Parking alone can be $50/night. I believe this is a Time Share property, so it has a few extra amenities that are nice.
Greeted at the Valet. Bellman started unloading my truck immediately, and waited with us while we checked in (a plus!) Check in was a breeze, two minutes tops, no line. Escorted to our room on the 9th floor, by the very friendly bellman. Well appointed larger room (for frisco) King bed with sofa sleeper pullout. Wet bar, fridge, coffee maker, 32"-40"(?) tv with cable and DVR included. Don't expect much from the TV. Buzzing sound while using the DVR...I checked all the connections. And as I have found in many hotels, management thinks that a big screen with cable is great...its not if you if you don't have a HD feed into a big flat screen...the Quality isn't there. Bathroom is ok and maid service was excellent. There is a CLUB level on the top floor. It includes a fitness center, coffee/tea/hot chocolate. There is a sitting lounge with an outside area(balcony) too. If you are a "CLUB" member, I think there is access to more?? We didn't take advantage of the 2nd floor higher end restaurant and bar, but it smelled yummy.

The surrounding area can be sketchy, depending on which way you go. If you go directly to Union Square...no worries. Wife and teenage daughter felt safe walking to Union Square. Go any other direction, and it can be sketchy (like many downtown cities).

Noise level cars/buses/fire trucks in the room,was a bit high. Again, like most rooms downtown.

I would definitely recommend this hotel at the right price. Would be average at a price above $160. but at $139/valet parking!! A GREAT VALUE!!!

Room Tip: Pay for the parking in a package ahead of time...its cheaper than daily rate, and you get in and out...
See more room tips
  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank h82luz2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shell W, Social Media Team at The Donatello, responded to this review, November 29, 2013
Thank you for taking the time to provide this feedback including some helpful tips for future guests. We are glad you enjoyed the unit accommodations and maid service. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 26, 2013 via mobile

Booked this hotel last minute and this has been amazing surprise . The room is big and it offers a kitchenette which has allowed us to have a quick breakfast and get going .... There is also plenty of storage for a longer stay and the bathroom has a tv in the mirror a huge bonus for the kids. Also the bed is lovely and comfortable!!!!
Jesus the bell man and Chris the concierge have been amazing and helpful with local knowledge and transport. Thank you both.
The hotel also offers a club room where there are free hot drinks, games to play with the kids and a fitness centre and a hot tub which is lovely after a long day!!

This has been a fantastic place to stay and one we will all have find memories of.

  • Stayed November 2013
    • Location
    • Cleanliness
Helpful?
Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shell W, Social Media Team at The Donatello, responded to this review, November 29, 2013
Hi Melissa,

Thank you for taking the time to provide this feedback. We are glad you enjoyed the unit space and kitchenette. We appreciate your kind words and will share them with our staff. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Switzerland
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 23, 2013 via mobile

Central location, friendly staff and good sized, well equipped rooms.
From check in to check out, all of the staff we encountered could not have been more helpful!
Just a short distance from Union Square, I would certainly use this hotel again.


Stayed November 2013, traveled as a couple
Helpful?
Thank Gmacg63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shell W, Social Media Team at The Donatello, responded to this review, November 25, 2013
Thank you for taking the time to provide this feedback. We appreciate your kind words and will share them with our staff. We are glad you enjoyed the resort location and unit space. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Donatello

Property: The Donatello
Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#25 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#31 Green Hotel in San Francisco
#54 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco

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