We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Perfect location to start a city trip” 3 of 5 bubbles
Review of The Donatello

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Donatello
Ranked #39 of 233 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Riga, Latvia
Level Contributor
73 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Perfect location to start a city trip”
3 of 5 bubbles Reviewed May 11, 2012

We stayed in Donatello for 3 nights in a King suite room in the club level. The club level rooms are on the top floors,they are quite large, would recommend to anyone to get an upgrade to avoid the street noise. The Club level rooms get free entrance to a club lounge and sauna area. Don`t expect much from it, just free coffee and tea and small sitting area. The gym is outdated as is the "spa" area - one jacuzzi for all guests. The sauna was cold, just 50-60 degrees Celsius, when I complained and said that normally in the sauna should be at least 80 Celsius the concierge was shocked - said I would burn my self to death :)
Complimentary WiFi is a nice bonus. I payed USD 200 for a night in the end of March and wished a little bit more for that price.
Will I stay again, probably no, in that price range I expected more.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Andris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,465 reviews from our community

Traveler rating
    1,327
    910
    155
    53
    20
See reviews for
632
1,171
106
216
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (430)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Brisbane, Australia
Level Contributor
284 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed May 8, 2012 via mobile

We stayed 5 nights just one block from union square.nice big rooms ,with good facilities.friendly staff, free wifi and a reasonably priced car park, just next door.
The Italian restuarant in the hotel is also a very high standard, with high standard food and a great wine list.
Free wifi at the hotel.
Try to get room at the back and up as high as you can , it could be a little noisy if you were on the street

Stayed May 2012, traveled with friends
Helpful?
Thank BarryJ_100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wicklow, Ireland
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed May 7, 2012

Myself and three friends spent 4 nights in this hotel. It's in a great location only a two minute walk to Union Square. The staff were very friendly. We were all sharing accommodation. We had a large king bed and a double sofa bed which was extremely comfortable. The room was fab. It had been newly renovated. There was a TV in the bathroom :). When we arrived there was no safety deposit box in the room but housekeeping installed one for us straight away. There are still renovations going on, on some of the floors but that didn't affect us other than a dust sheet hanging in the elevator. I would definitely stay in this hotel again.

  • Stayed April 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KBoyle2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed May 7, 2012

I can't believe you will find better value in San Francisco. Great location and all aspects of the hotel were faultless. The room was newly renovated and although work was still being carried out in other parts of the hotel - but this was not a problem. The room was more like a 5* and the bed was the most comfortable I have ever slept in - heavenly! The room had all the facilities you need. Staff could not have been more helpful. A perfect start to our holiday in California.

Room Tip: We had a standard room and couldn't fault it.
See more room tips
  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Caveys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barre, Vermont
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed May 3, 2012

We stayed for 6 nights in a 2 double bed room. It was missing most of the furniture for 4 nights and then it was all rearranged while we were out. Not happy! The room renovations were right next door every day, nonstop 8-5. The help was very gracious. We only had a mini frig to use for juices, wines and snacks. Only the Shell owners have a nice kitchenette, not RCI exchangers.The late-night bar noise was extreme for 3 nights.The unlimited beverages were a nice touch. We would go again but after it's done construction mode.The manager was generous after hearing our complaints.Loved the central location!

Room Tip: Ask for 14th floor but away from the noisy alley.
See more room tips
  • Stayed May 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank travelm0m48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 2, 2012

We felt welcome from the moment we stepped in.The cleanliness of the room was surprising, the room was newly renovated and all the facilities were up to date. Location of the hotel is great, walking distance to Union Square, shops, restaurants, buses, cable car.The whole experience in San Francisco was very pleasant and complimented with The Donatello Hotel. I would warmly recommend this hotel to everyone and would definitely stay there again.

  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Elvira777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed May 2, 2012

Great location, large room, comfortable king-sized bed, excellent price. I'm really glad that I shopped around before selecting a hotel. After looking up hotels all over town, both on Trip Advisor, and by actually going to each hotel's website, the Donatello won hands-down over all others. I couldn't be happier my selection. The location is convenient to Union Square. The room was spacious, had a very comfortable king-sized bed, a sleep sofa, a kitchenette with a coffee maker and a microwave, as well as some dishes, cups, glasses and silverware - and they don't charge extra for these amenities like many of the hotels in town do - they are included at the price.

The staff was very friendly. My husband had an injury which required surgery to a tendon in his ankle/foot prior to our vacation, so we had a scooter delivered to the hotel prior to our arrival. The hotel staff held onto the scooter until we arrived, and then delivered it to our room upon our arrival. They put us in a handicapped accessible room, which was probably a little larger than a regular room. We were very happy with the room that they put us in.

Upon reading many of the reviews on Trip Advisor, I saw many people complained about noise from the street and noise from the elevators. We were in a room right next to the elevators, and didn't have any issue whatsoever with noise from the elevator. In addition, our room was on the 6th floor and faced Post Street. We didn't have any problem at all with noise from the street. The first night, we heard sirens from an ambulance or firetruck, but other than that, no problems whatsoever. The windows are tightly sealed which helps to keep the sound from the street down.

The hotel is currently being renovated - new carpeting installed, some painting, etc., so it will be even nicer for those who stay there in the future. The staff was very friendly. We were greeted by Jesus upon our arrival - he was very friendly and had a great sense of humor. Kara was also very helpful in telling us about places to go and things to see around town. There were several other people who worked the front desk, and several concierge team members, all of whom were friendly and accommodating. Even the cleaning people were friendly!

I will definitely recommend this hotel to friends and family who plan to go to San Francisco. It really is the best deal in town! :o)

  • Stayed April 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Goldielocks512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Union Square
Chancellor Hotel on Union Square
Chancellor Hotel on Union Square
#16 of 233 in San Francisco
4.5 of 5 bubbles 4,900 reviews
Union Square
Warwick San Francisco Hotel
Warwick San Francisco Hotel
#47 of 233 in San Francisco
4.0 of 5 bubbles 473 reviews
Union Square
The Orchard Hotel
The Orchard Hotel
#10 of 233 in San Francisco
4.5 of 5 bubbles 2,616 reviews
Show Prices
Show Prices
Show Prices
Union Square
White Swan Inn
White Swan Inn
#8 of 233 in San Francisco
4.5 of 5 bubbles 1,556 reviews
Union Square
The Inn at Union Square
The Inn at Union Square
#4 of 233 in San Francisco
4.5 of 5 bubbles 1,517 reviews
Union Square
Hotel Rex, a Joie de Vivre hotel
Hotel Rex, a Joie de Vivre hotel
#52 of 233 in San Francisco
4.5 of 5 bubbles 1,491 reviews
Show Prices
Show Prices
Show Prices

Been to The Donatello? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Donatello

Property: The Donatello
Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Phone Number:
Location: United States > California > San Francisco > Union Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#25 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#31 Green Hotel in San Francisco
#55 Business Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Odigeo, Cheap Tickets, TravelClick, Travelocity and Jetsetter so you can book your The Donatello reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing