My husband and I booked a trip to San Francisco for 3 days, 2 nights in December 2013. We weren't impressed with the Sir Francis Drake and I wouldn't stay there again.
The rooms are small- we expected this because it is a historic hotel- but the bathrooms are REALLY tiny. If you are pregnant or a large person you'll have problems. I'm 4'11" and petite and even I felt cramped. We had trouble with the door jam in the bathroom because it wouldn't close. We'd have to try the knob 4-5 times to get it to stick every time we went into the bathroom.
There is no mini fridge or microwave in the room. If you need to keep things cold your best bet is to get the ice bucket and fit what you can in it with ice from the machine.
When we first arrived (we drove) we knew we didn't want to valet park due to the price ($50 a night!) so we parked 2 blocks away at the garage on Stockton & Sutter for $27 a night and in and out privileges. It was inconvenient... but city parking prices are what they are. We were unloading our car when the valet guy asked for the keys. I told him that we weren't going to valet and he seemed shocked and said, "OK, but you only have 10 minutes to check in and move it." He's lucky there was no line for check in or I would have been upset that they only give their guests 10 minutes to check in and unload.
We pre-paid for a room via Travelocity with Venture points and were given a room on the 6th floor near the cable car stop. I understand that the hotel didn't put the stop there, but the car comes by every couple of minutes and goes DING DING and it drove me absolutely nuts the first couple of minutes we were there. I went down to the front desk for ear plugs which they provided and then offered to move our room.
The offer to move our room was great, except the lady at the front desk said it would be on the other side of the hotel and be quieter... which was not true. We were moved 2 floors down to the 4th floor and sure enough there was a cable car stop in front of our window there as well. We didn't bother complaining again, I just used the earplugs and tried to stay out of the room as much as possible until the cars stopped running.
When we checked out we asked to have a baggage cart sent to our room, and the bell hop that brought it wanted to take our things down but we declined because we weren't ready to head down just quite yet (my husband had to get the car that was parked 2 blocks away first and then rush the 10 minutes they give you to pack your things and check out). His attitude was similar to the valet when we first arrived... not very friendly.
When I asked for a map of the local area at the concierge desk, the concierge asked where we were headed and I told him the Mission District. He replied, "Oh that's a very hip area where the hipsters are. You can go there and get tatted" as if he was making fun of me. He was an older man and even if this was a joke it didn't come off that way, it felt more like an insult. I just took the map he handed me and left.
With every experience we had with the customer service I was disappointed. No one seemed friendly, and when they tried to make jokes they fell flat and were condescending. The rooms were ok- nicely decorated and the beds were comfortable, but little to no amenities. If you need to be in downtown and want to be near shopping and the cable cars this is the hotel for you. Unfortunately it didn't meet my expectations (we've stayed at Kimpton's before) and I won't be back.
- Official Description (provided by the hotel):
- Kimpton Sir Francis Drake Hotel, housed in a landmark building in the heart of Union Square, is quintessential San Francisco: exciting, romantic, timelessly elegant and unique. The ornately decorated lobby, old-world hospitality, and Tom Sweeney, the hotel's infamous Beefeater doorman, transport you to another time and place. The legendary Starlight Room, the adjacent Scala's Bistro and unmatched hospitality complete the picture to create an unforgettable San Francisco experience. ... more less
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- Also Known As:
- Kimpton San Francisco
- Sir Francis Drake Hotel San Francisco
- Drake Francis Sir