Stayed at SFD btw 14-17 June 2013. Had some initial issues after having booked for 6 (2 adults/4 kids) and being allocated a room which did not cater for 6 BUT after a call to reception all was sorted out and we were given a new room in the recently renovated part of the hotel (room 307). The room was very well appointed but lacked a few basics that I consider standard in a hotel room IE: room safe, fridge and a working phone and for the price per night we paid this was not really acceptable but we soldiered on. All in all a very nice room which catered week for our large family. On our first night we had a completely unacceptable situation where another guest was allocated our room and was issued a card to enter it which they did while we were all asleep after a long trip from Australia. Cannot not understand how this could happen. The hotel offered free continental breakfasts as an apology (which was appreciated) but after being abrubptly woken up it destroyed our sleep and prolonged our jet lag. The hotel itself is beautiful and is in the perfect location but it needs to iron out a few basic problems. On the plus side we had the pleasure of dealing with head of house keeping on out arrival (Mark - I think) and he was a credit to the organization and could not have been more helpful.
- Official Description (provided by the hotel):
- Kimpton Sir Francis Drake Hotel, housed in a landmark building in the heart of Union Square, is quintessential San Francisco: exciting, romantic, timelessly elegant and unique. The ornately decorated lobby, old-world hospitality, and Tom Sweeney, the hotel's infamous Beefeater doorman, transport you to another time and place. The legendary Starlight Room, the adjacent Scala's Bistro and unmatched hospitality complete the picture to create an unforgettable San Francisco experience. ... more less
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- Also Known As:
- Kimpton San Francisco
- Sir Francis Drake Hotel San Francisco
- Drake Francis Sir