We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“Good room, great location, excellent service” 5 of 5 stars
Review of Sheraton Fisherman's Wharf Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Fisherman's Wharf Hotel
Ranked #109 of 235 Hotels in San Francisco
GreenLeadersSilver level
Acworth, Georgia, United States
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good room, great location, excellent service”
5 of 5 stars Reviewed July 16, 2014

Thanks Sheraton for our one-night stay in Fishermans Wharf. It was exactly what we needed coming from the coast. They helped us book a airport shuttle, get a bite to eat and point us in the right direction. Can't miss the short walk to everything on the piers and great crab and clam chowder. Rooms were good and bed was great. I'd probably compare the room to an upper 3 star hotel but the location and service pushes it to 4 star.

Room Tip: Don't bring a car if you can help it. Heard the parking is quite steep.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 17, 2014
Dear Nick,

Thanks so much for the excellent review of your stay at Sheraton Fisherman's Wharf. We were excited that your visit was enjoyable and our rooms and staff made it extra special.

We look forward to your next trip. With so much to see and do in San Francisco, why not plan a littel extra time here?

Sincerely,
Michael Hirsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,614 reviews from our community

Traveler rating
    651
    1,486
    959
    344
    174
See reviews for
1,036
1,311
105
392
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (633)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dereham, United Kingdom
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 15, 2014

Stayed here for 3 nights at the beginning of June, bit disappointed in the hotel as looked a bit tired but was clean. Excellent location for fisherman's wharf, only a couple of minutes walk to the front.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
3 Thank SANDRA H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 16, 2014
Dear Sandra,

We are glad that you enjoyed your stay with us, especially the cleanliness and location. We are working on several projects here which I am sure you will appreciate.

Come back to see us.

Sincerely,
Michael Hirsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albans, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 14, 2014

We stayed here at the start of a road trip down the Californian Coast. The Sheraton was in a fantastic location near the piers of Fisherman's Wharf with tonnes of restaurants nearby (good as there is no restaurant in the hotel). The hotel staff were very friendly and helpful with all queries. The rooms were very spacious and clean. The only two downsides for us were that WiFi was only complimentary in the lobby area (leading to a very congested lobby) and that the hotel buffet breakfast was quite expensive (although the quality and choice was good). Would highly recommend for anyone visiting San Francisco.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Adam G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 15, 2014
Dear Adam,

Thanks so much for the 4 star rating of your stay at Sheraton Fisherman's Wharf. It was nice of you to point out our convenient location, helpful & friendly staff and clean accommodations.

Sounds like a good trip. Please come back to see us again.

Sincerely,
Michael Hirsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
269 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed July 14, 2014 via mobile

2 adults and 1 9 year old stayed 3 nights.
Room a little small. Decor a little tired. Pool on the small side.
Now the positives - location fantastic. 5 minutes by crutches to the water. Tram, cable car and ferry all 5/10 mins walk.
Staff very kind and knowledgable. They make the place seem better than it probably is.
Recommend for 2/3 nights. Too small for longer.
Thanks to all that work here.

Stayed July 2014
Helpful?
1 Thank trecynon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 15, 2014
Dear trecynon,

Thanks so much for the 4 star rating and nice comments about your stay with us. It was kind of you to point out our great location and helpful staff.

We eagerly await your next visit to Sheraton Fisherman's Wharf.

Sincerely,
Michael Hirsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed July 13, 2014

The Sheraton Fisherman's Wharf, is in the perfect location.

We stayed here after driving from LA. We arrived very late and the staff were very prompt with getting us all checked in and they were very bubbly and welcoming. This was very appreciated as we had just driven through a storm.

We checked into our room and found we had twin beds (oh no), we called down and they organised for us to be moved to a different room with a King bed the next night. Again great service.

What I really loved about this hotel is how close it is to the Wharf. We walked everywhere. It is close enough to be able to walk to the shops on the Wharf and the hotel has some great features with outdoor fire places. This was great when we were waiting for our transfer.

We could have spent much more time in San Fran as it is an amazing city and it is extremely likely we will return to Sheraton Fisherman's Wharf.

Oh yes they also sent up a bottle of bubbles and some chocolates to celebrate our engagement.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank NiciD88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 15, 2014
Dear Nici,

Thanks for the wonderfully nice review of your stay at Sheraton Fisherman's Wharf. We appreciate you choosing us to celebrate your engagement. It is great to know that it was a fantastic stay and will be back.

It was a pleasure to serve you. We look forward to your next visit.

Sincerely,
Michael Hirsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
149 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed July 13, 2014

The hotel is at the core of the fisherman's wharf and you can go to a lot of places on foot.
The room is nice, big and clean.
There is free wifi at the lobby and a swimming pool available(I could use it due to the weather).
Simple, but neat and cozy.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Aninha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 14, 2014
Dear Aninha,

We are so glad that you enjoyed your stay at Sheraton Fisherman's Wharf. Thanks for pointing out our great location, comfortable rooms and the pool.

Sounds like a nice visit to San Francisco. Please come back soon.

Sincerely,
Michael Hirsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 13, 2014

This hotel is in an excellent location near pier 39 and the muni bus runs right outside. The room we had was big and spacious but we had a few discrepancies that would make me question how this is a 4* hotel. The bathroom facilities are clean and modern, however, we had mildew and mould on the bathroom ceiling and at some point the 3 point clothes hook had clearly come off because it had been re-attached back on to the wall at a very slanted angle. We also had to call the handy man out when we first got to the room as the there was a drawer broken.
We never had water put in the room any of the days we were there and our request for a room on the top floor and with a nice view clearly fell on deaf ears as we faced the roof and venting system.
From my experience of other Sheraton hotels and other 4* hotels the staff are always immaculate and although all the staff were friendly and helpful I think the uniform of a large unshapely purple t-shirt made it feel slightly under starred.
Although wifi is available you can only access this when you are in the lobby unless you pay for the connection in your room. The lobby was often really crowded and full of children or people having lunch etc so you were often stood accessing the internet in amongst people trying to check in and workers going about the day and it felt slightly uncomfortable.
Although not an unpleasant stay this really was disappointing for a 4* hotel.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
Thank SimoneBelcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 14, 2014
Dear Simone,

We are glad that your overall experience was a positive one. It is nice to know that our staff was very friendly and that you found our rooms large and comfortable. We will certainly look into the areas that you pointed out in need of attention.

It was a pleasure to serve you. We look forward to welcoming you back.

Sincerely,
Michael Hirsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Fisherman’s Wharf
Hyatt Centric Fisherman's Wharf San Francisco
Hyatt Centric Fisherman's Wharf ...
#61 of 235 in San Francisco
4.0 of 5 stars 622 reviews
Fisherman’s Wharf
Holiday Inn San Francisco Fishermans Wharf
Fisherman’s Wharf
BEST WESTERN PLUS The Tuscan
BEST WESTERN PLUS The Tuscan
#33 of 235 in San Francisco
4.5 of 5 stars 3,843 reviews
Show Prices
Show Prices
Show Prices
Fisherman’s Wharf
Hotel Zephyr
Hotel Zephyr
#47 of 235 in San Francisco
4.0 of 5 stars 1,338 reviews
Fisherman’s Wharf
Holiday Inn Express Hotel & Suites San Francisco Fisherman's Wharf
Fisherman’s Wharf
Pier 2620 Hotel Fisherman's Wharf
Pier 2620 Hotel Fisherman's Whar...
#41 of 235 in San Francisco
4.0 of 5 stars 760 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Fisherman's Wharf Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Fisherman's Wharf Hotel

Property: Sheraton Fisherman's Wharf Hotel
Address: 2500 Mason Street, San Francisco, CA 94133-1450
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#40 Green Hotel in San Francisco
#49 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Expedia, Travelocity, Priceline, TripOnline SA, getaroom.com, HotelTravel.com, Starwood and Odigeo so you can book your Sheraton Fisherman's Wharf Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing