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“Great location”

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Sheraton Fisherman's Wharf Hotel
Ranked #109 of 229 Hotels in San Francisco
GreenLeadersSilver level
Level 6 Contributor
265 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Great location”
Reviewed July 13, 2014

The hotel is at the core of the fisherman's wharf and you can go to a lot of places on foot.
The room is nice, big and clean.
There is free wifi at the lobby and a swimming pool available(I could use it due to the weather).
Simple, but neat and cozy.

  • Stayed August 2013, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aninha F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 14, 2014
Dear Aninha,

We are so glad that you enjoyed your stay at Sheraton Fisherman's Wharf. Thanks for pointing out our great location, comfortable rooms and the pool.

Sounds like a nice visit to San Francisco. Please come back soon.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,075 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (719)
Date | Rating
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English first
Level 3 Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 13, 2014

This hotel is in an excellent location near pier 39 and the muni bus runs right outside. The room we had was big and spacious but we had a few discrepancies that would make me question how this is a 4* hotel. The bathroom facilities are clean and modern, however, we had mildew and mould on the bathroom ceiling and at some point the 3 point clothes hook had clearly come off because it had been re-attached back on to the wall at a very slanted angle. We also had to call the handy man out when we first got to the room as the there was a drawer broken.
We never had water put in the room any of the days we were there and our request for a room on the top floor and with a nice view clearly fell on deaf ears as we faced the roof and venting system.
From my experience of other Sheraton hotels and other 4* hotels the staff are always immaculate and although all the staff were friendly and helpful I think the uniform of a large unshapely purple t-shirt made it feel slightly under starred.
Although wifi is available you can only access this when you are in the lobby unless you pay for the connection in your room. The lobby was often really crowded and full of children or people having lunch etc so you were often stood accessing the internet in amongst people trying to check in and workers going about the day and it felt slightly uncomfortable.
Although not an unpleasant stay this really was disappointing for a 4* hotel.

  • Stayed July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank SimoneBelcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 14, 2014
Dear Simone,

We are glad that your overall experience was a positive one. It is nice to know that our staff was very friendly and that you found our rooms large and comfortable. We will certainly look into the areas that you pointed out in need of attention.

It was a pleasure to serve you. We look forward to welcoming you back.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thornton Cleveleys, United Kingdom
Level 6 Contributor
51 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 12, 2014

Our family of 5 stayed here in May for 2 nights. Check in was quick and easy, rooms were spacious and bed very comfy. Loved the location within walking distance of usual tourist attractions and eateries. Enjoyed the outside fire pits for evening relaxation and chatting with fellow travellers. Did not try pool or food in hotel so cannot comment. We quite liked the quirky decorative style of the rooms which was a little different but in keeping with the location near the Wharf. We got a good deal via Hotwire so cost was more reasonable. Would recommend to visiting tourists.

Room Tip: Rooms on south side overlooking pool are quieter.
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Honeybun51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 14, 2014
Dear Honeybun,

Thanks so much for the very positive review. We are thrilled that you enjoyed your stay at Sheraton Fisherman's Wharf from the location right down to our cozy fire pits.

We appreciate your patronage and look forward to seeing you again.

Sincerely,
Michael Hirsch,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
indonesia
Level 5 Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 9, 2014

Stayed there for 4 nights from 14-18 of june.The hotel is located only 1 block from Wharf Pier 39 ( approx. 5 minutes by walking), Ghiradelli, ferries to Alcatraz, HOHO bus, cable cars etc.
Beside the hotel there are 2 groceries stores and chinese restaurant. 7-11 is within walking distance as well.
Behind the hotel there is ROSS (dress for less) which is good if we want to shop discounted branded items.
The queen room is big enough to accomodate 2 Adults and 2 Kids, but the bathroom is a bit small.
No fridge and no complimentary water bottle, but we can borrow a kettle from the housekeping. excellent!
No free WI-FI inside the room only in the lobby
No laundryroom, so it's a bit uncomfortable for a long term traveller.
The staff were very friendly and very helpfull in providing tourist information.
Thank you to give me and my family such a wonderfull holiday!

  • Stayed June 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank beatrice390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 11, 2014
Dear Beatrice,

Thanks so much for the excellent review of your stay at Sheraton Fisherman's Wharf. We were delighted to read that your experience was outstanding, especially your interaction with our staff.

It was a pleasure to serve you. We look forward to welcoming you back.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miranda, Australia
Level 4 Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 9, 2014

Great place to stay. Waterfront around the corner. Clean tidy rooms. Great service and happy to help with any enquires. Trolleys and cable cars into the city nearby. Plenty of shopping and restaurants nearby.

  • Stayed June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 10, 2014
Dear Donna,

Thanks so very much for the beautiful review of your stay at Sheraton Fisherman's Wharf. We are delighted that you found our staff helpful in making suggestions and arrangements for you. Our housekeeping staff was also happy to know that they met your expectations.

We look forward to seeing you again. Thanks.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring Grove, Virginia
Level 2 Contributor
5 reviews
Reviewed July 8, 2014

We stayed at the Sheraton for 3 nights and had a great experience. The rooms were clean and we liked earning the $5 food credit for not requiring new linen and clean up each day. Both the desk/registration personnel as well as the concierge staff offered great suggestions for tours and restaurants, and each one they suggested was a good choice! Fire pits outside were a nice feature, too. We were very satisfied with our visit to this hotel. In addition, the location is perfect for touring the Wharf area and getting on tours for the outlying areas.

  • Stayed June 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Fran B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 9, 2014
Dear Fran,

Thanks so much for the fantastic review! We are so glad that you found our staff helpful and accommodating and our facility perfect for your needs. We are happy that your stay was extraordinary.

It was a pleasure to serve you. We all look forward to your next visit.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 4 Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 7, 2014

Situated one street away from the waterfront shops and Pier 39.
Lovely hotel, clean with friendly and helpful staff.
I would suggest eating at the I-Hop right across the street, as its cheap and delicious.

Room Tip: Although our room was right opposite the bus station, there was no noise that disturbed us
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sue p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, July 8, 2014
Dear Sue,

Thanks for the nice review of your stay at Sheraton Fisherman's Wharf. We were very happy to read that you found our hotel clean, comfortable and conveniently located.

It was a pleasure to serve you. Please come back soon.

Sincerely,
Michael Hirsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Fisherman's Wharf Hotel

Property: Sheraton Fisherman's Wharf Hotel
Address: 2500 Mason Street, San Francisco, CA 94133-1450
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Green Hotel in San Francisco
#50 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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