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Sheraton Fisherman's Wharf Hotel
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Reviews (4,376)
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Reviewed July 13, 2014

This hotel is in an excellent location near pier 39 and the muni bus runs right outside. The room we had was big and spacious but we had a few discrepancies that would make me question how this is a 4* hotel. The bathroom facilities are clean and modern, however, we had mildew and mould on the bathroom ceiling and at some point the 3 point clothes hook had clearly come off because it had been re-attached back on to the wall at a very slanted angle. We also had to call the handy man out when we first got to the room as the there was a drawer broken.
We never had water put in the room any of the days we were there and our request for a room on the top floor and with a nice view clearly fell on deaf ears as we faced the roof and venting system.
From my experience of other Sheraton hotels and other 4* hotels the staff are always immaculate and although all the staff were friendly and helpful I think the uniform of a large unshapely purple t-shirt made it feel slightly under starred.
Although wifi is available you can only access this when you are in the lobby unless you pay for the connection in your room. The lobby was often really crowded and full of children or people having lunch etc so you were often stood accessing the internet in amongst people trying to check in and workers going about the day and it felt slightly uncomfortable.
Although not an unpleasant stay this really was disappointing for a 4* hotel.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank SimoneBelcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded July 14, 2014

Dear Simone,

We are glad that your overall experience was a positive one. It is nice to know that our staff was very friendly and that you found our rooms large and comfortable. We will certainly look into the areas that you pointed out in need of attention.

It was a pleasure to serve you. We look forward to welcoming you back.

Sincerely,
Michael Hirsch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2014

Our family of 5 stayed here in May for 2 nights. Check in was quick and easy, rooms were spacious and bed very comfy. Loved the location within walking distance of usual tourist attractions and eateries. Enjoyed the outside fire pits for evening relaxation and chatting with fellow travellers. Did not try pool or food in hotel so cannot comment. We quite liked the quirky decorative style of the rooms which was a little different but in keeping with the location near the Wharf. We got a good deal via Hotwire so cost was more reasonable. Would recommend to visiting tourists.

Room Tip: Rooms on south side overlooking pool are quieter.
  • Stayed: May 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Honeybun51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded July 14, 2014

Dear Honeybun,

Thanks so much for the very positive review. We are thrilled that you enjoyed your stay at Sheraton Fisherman's Wharf from the location right down to our cozy fire pits.

We appreciate your patronage and look forward to seeing you again.

Sincerely,
Michael Hirsch,
General Manager

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Reviewed July 9, 2014

Stayed there for 4 nights from 14-18 of june.The hotel is located only 1 block from Wharf Pier 39 ( approx. 5 minutes by walking), Ghiradelli, ferries to Alcatraz, HOHO bus, cable cars etc.
Beside the hotel there are 2 groceries stores and chinese restaurant. 7-11 is within walking distance as well.
Behind the hotel there is ROSS (dress for less) which is good if we want to shop discounted branded items.
The queen room is big enough to accomodate 2 Adults and 2 Kids, but the bathroom is a bit small.
No fridge and no complimentary water bottle, but we can borrow a kettle from the housekeping. excellent!
No free WI-FI inside the room only in the lobby
No laundryroom, so it's a bit uncomfortable for a long term traveller.
The staff were very friendly and very helpfull in providing tourist information.
Thank you to give me and my family such a wonderfull holiday!

  • Stayed: June 2014, traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank beatrice390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded July 11, 2014

Dear Beatrice,

Thanks so much for the excellent review of your stay at Sheraton Fisherman's Wharf. We were delighted to read that your experience was outstanding, especially your interaction with our staff.

It was a pleasure to serve you. We look forward to welcoming you back.

Sincerely,
Michael Hirsch

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Reviewed July 9, 2014

Great place to stay. Waterfront around the corner. Clean tidy rooms. Great service and happy to help with any enquires. Trolleys and cable cars into the city nearby. Plenty of shopping and restaurants nearby.

  • Stayed: June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded July 10, 2014

Dear Donna,

Thanks so very much for the beautiful review of your stay at Sheraton Fisherman's Wharf. We are delighted that you found our staff helpful in making suggestions and arrangements for you. Our housekeeping staff was also happy to know that they met your expectations.

We look forward to seeing you again. Thanks.

Sincerely,
Michael Hirsch

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Reviewed July 8, 2014

We stayed at the Sheraton for 3 nights and had a great experience. The rooms were clean and we liked earning the $5 food credit for not requiring new linen and clean up each day. Both the desk/registration personnel as well as the concierge staff offered great suggestions for tours and restaurants, and each one they suggested was a good choice! Fire pits outside were a nice feature, too. We were very satisfied with our visit to this hotel. In addition, the location is perfect for touring the Wharf area and getting on tours for the outlying areas.

  • Stayed: June 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Fran B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded July 9, 2014

Dear Fran,

Thanks so much for the fantastic review! We are so glad that you found our staff helpful and accommodating and our facility perfect for your needs. We are happy that your stay was extraordinary.

It was a pleasure to serve you. We all look forward to your next visit.

Sincerely,
Michael Hirsch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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