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“Nice location but....”

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Sheraton Fisherman's Wharf Hotel
Ranked #110 of 230 Hotels in San Francisco
GreenLeadersSilver level
Reviewed June 16, 2014

The Sheraton at Fisherman's wharf was located perfectly for many of the attractions we wanted to experience while in SF. The lobby area, restaurant etc. were very nice but the rooms themselves need an update. They were very "80ish" looking and out of date.
The staff was what you would expect at a Sheraton. Everyone we interacted with went above and beyond in regard to service. The concierge staff guided us to several great restaurants during our two day stay.
Would we stay here again? Probably but I would check other properties in the area before booking.

  • Stayed: June 2014, traveled as a couple
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Thank DALK21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded June 17, 2014

Dear DALK,

Thanks for staying with us. We are glad that you enjoyed our staff and found our location perfect for your needs. We recently renovated the hotel with a somewhat retro theme. Some Guests love it, some not so much. We will count you in the later group and keep your comments in mind as we plan the next update.

It was a pleasure to serve you. We hope to see you back here soon.

Sincerely,
Michael Hirsch

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1,674 - 1,680 of 4,246 reviews

Reviewed June 11, 2014 via mobile

This hotel was perfect for us! The rooms are clean and the staff was very friendly and helpful! The location was the best past though. We could walk almost everywhere and if we needed a ride, transportation was so easy to get! Take the ferry over to Sausalito for brunch. Also, Enterprise Rent A Car is within walking distance, so if you want to take a short drive to Napa or Sonoma, it's SO easy!!!

  • Stayed: September 2013
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1  Thank meb2879
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded June 12, 2014

Dear meb,

How very kind of you to leave this great review of Sheraton Fisherman's Wharf. It is great to know that you enjoyed our hotel, our staff and the convenient location. Sounds like a good visit.

Please come back soon to see us and thanks for sharing your experience.

Sincerely,
Michael Hirsch

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Reviewed June 9, 2014

The location of this hotel so close to Fisherman's Wharf and Pier 39 can't be faulted and the staff were extremely helpful. The rooms were of reasonable size and kept very clean. The hotel has quite a large area that it covers so it can be quite a walk to your room from the elevators. Our main gripe is do with extra costs. $50 a day for parking is disgraceful and particularly as there is no apparent concession for hotel residents over general public parking and free wi-fi is only available in the lobby with a charge of $14.99 to have it in your room - in this day and age this is just not how things should be done. Some form of Wi-fi in a hotel room should be as free and available in hotels as towels and toiletries are.

  • Stayed: May 2014, traveled with friends
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1  Thank gagsnel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded June 11, 2014

Dear gagsne,

Thanks for the 4 star rating and nice comments about your stay at Sheraton Fisherman's Wharf. We were pleased to read that you found our rooms clean and comfortable and our location convenient to all the sights and activities in San Francisco.

We offer rates with and without some amentities like parking and internet. We find that people prefer the price flexibility. Perhaps a package deal might be a better way for you next time.

We appreciate your patronage and hope to see you again soon.

Sincerely,
Michael Hirsch

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Reviewed June 8, 2014 via mobile

We spent 3 nights at the Sheraton, no complaints over the room, although on our honeymoon it would have been nice to have 1 bed not 2 queens!! They said there were no other rooms availiable!
Parking is a pain in the backside though! 3 nights parking cost is over $170!! Ouch!! We did not budget for paying that much for parking! Very disappointed with this!!

Stayed: June 2014, traveled as a couple
Thank claireb1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded June 10, 2014

Dear Claire,

We appreciate your patronage and are happy you selected our hotel. We apologize that you did not get the bedding you expected. Please note that parking costs in the city are high but not more here than anywhere else. The cost is driven by the limited availability of secured spaces and the exhorbitant cost of building an underground structure here.

We hope that we will see you again.

Sincerely,
Michael Hirsch

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Reviewed June 8, 2014

We arrived here a few hours before our room should have been ready. However, the receptionist kindly informed us we could get it right away. This was much appreciated. The location was excellent.The first thing we did was to visit the sealions on pier 39. It only took us minutes to get there. As we had pre booked trips from home, we were out a lot and only stayed 3 nights.
What i can tell you is, the room was tastefully decorated, clean and the beds were very comfortable. The staff i encountered, were all very friendly and helpful.Loved the firepits out front. Would i go back to this hotel? YES !!!

  • Stayed: May 2014, traveled as a couple
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Thank threetowner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded June 9, 2014

Dear threetowner,

Reading your review of Sheraton Fisherman's Wharf was a lot of fun! Thanks so much for the 5 star rating and all the nice things you said about us - accommodating staff, tasteful decor, clean room, comfortable bed, great location and, of course, our famous fire pits!

I think you said it all. Great to hear that you will be back. Make it soon.

Sincerely,
Michael Hirsch

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Reviewed June 5, 2014 via mobile

Nothing exactly wrong with the hotel but the 4 star rating is misleading. Parking is extortionate (although in line with most of SF). We parked down the road at Anchorage and saved a few bucks. Free wifi in the lobby but expect to pay in your room. Reception had only one person working and a queue when we were trying to checkout.

Stayed: June 2014, traveled with friends
2  Thank Clair W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded June 9, 2014

Dear Clair,

Thanks for staying with us. We appreciate your patronage. Sorry that a few items did not meet your expectations. We hate to disappoint and we will be sure to address them.

Should your travels take you to San Francisco, we hope that we will see you again.

Sincerely,
Michael Hirsch

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Reviewed June 5, 2014

Hotel is located one block from Fisherman's Wharf!! Great for walking to many attractions, Pier 39 and restaurants. We stayed in a Double Queen room which was clean and quiet. The hotel is a bit old and dated, but it was clean and beds were comfortable. The daily parking is a bit steep, but you pay that price for the fabulous location!

  • Stayed: May 2014, traveled with family
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1  Thank Cindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this reviewResponded June 6, 2014

Dear Cindy,

We were delighted to know that your stay at Sheraton Fisherman's Wharf was enjoyable. Thanks for pointing out our great location, and our clean, comfortable rooms.

We look forward to your next visit here.

Sincerely,
Michael Hirsch

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Additional Information about Sheraton Fisherman's Wharf Hotel

Address: 2500 Mason Street, San Francisco, CA 94133-1450
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Green Hotel in San Francisco
#53 Luxury Hotel in San Francisco
Price Range: $203 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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