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“Good location”

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Sheraton Fisherman's Wharf Hotel
Ranked #109 of 227 Hotels in San Francisco
GreenLeadersSilver level
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good location”
4 of 5 bubbles Reviewed November 7, 2013

Perfect location and close walking distance to water. Safeway grocery right next door for party supplies for room. Rooms are old but refurbished and comfortable. Air conditioner is old fashioned wall unit.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kitkatga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2013
Dear Kitkatga,

It is always good to know when we meet our Guest's expectations. Thanks for the nice review.

We look forward to seeing you again at Sheraton Fisherman's Wharf.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,900 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (691)
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Newcastle upon Tyne, England, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 2, 2013

Stayed here for 4 nights from 15th Oct till 19th at the start of our West Coast Holiday I chose this hotel from the Thomas Cook Signature brochure. It proved to be a good choice, it was central and close to all the main attractions. Sightseeing, great food, and cable cars nearby. The hotel was clean, the staff were helpful and friendly

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 4, 2013
Dear SueBill,

We read your review with delight. It is great to know that you enjoyed your stay at Sheraton Fisherman's Wharf.

Please come back and visit us.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seaville
Level Contributor
174 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed November 2, 2013

We arrived at the Sheraton and were met by very nice staff and Valet personnel. The room was more than we expected and quite comfortable. At one point we requested the aid of the Concierge to help us get tickets for Alcatraz and boy is he good at what he does. He set us up quickly and efficiently. It was just a short walk to the Pier to take us on the tour. This was a two night stay at the Sheraton and very much worth what we paid.
Parking rates are a bit steep, but hey this is the city. So yes we'd stay here again if and when we come back to San Fran

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 4, 2013
Dear Bob,

It is always nice to receive a 4 star rating and to read the great comments about our location, staff and facility. We are stoked that one of our concierge staff was able to assist you.

We look forward to welcoming you back to Sheraton Fisherman's Wharf.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed November 1, 2013

Recently stayed here for 4 nights with 2 friends. We loved how bright and fresh the hotel and the rooms were. The bathroom was a little on the small side, but good enough. The beds and pillows were heaven. We arrived after 8pm so decided to have a bite to eat from the café in the lobby. A lovely lady by the name of Meta helped us make our choices and set us up by the fire pits in the outside area. In fact Meta was so warm and friendly that we made a point of having a drink and snacks each night that she was working. If Sheraton has an employee of the year award, Meta is a definite contender. Thank you for making our stay so enjoyable.
The location is excellent. Walking distance to lots of restaurant's and entertainment. Close to transport. Fisherman's wharf has something for everyone. We did go to Union square, but glad we stayed near the wharf.

Room Tip: We had a ground floor room which was a bit noisy with the morning traffic. Maybe ask for one on a hi...
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jayne12324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 4, 2013
Dear Jayne,

The only thing better than a 5 star review is receiving praise when a particular Team Member makes a favorable impression. We are very proud of Meta who continues to exceed Guest expectation after 37 years of service!

Come on back to see us at Sheraton Fisherman's Wharf. Meta and I will be waiting to greet you.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed October 30, 2013 via mobile

Lovely hotel, but be aware that you will be charged $47 a night to park. Quick phone calls to nearby Berkeley were $12 + too. Rooms were lovely, but no decent views. Room Internet expensive, so join most people in the lobby to connect for free. Close to all of the action of Fisherman's Wharf!

Stayed October 2013
Helpful?
Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, October 31, 2013
Dear Michael,

We are glad that you found our location convenient and our hotel clean. Our parking costs are comaparable to other similar facilities.

We look forward to welcoming you back.

Sincerely,
Michael Hirsch
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
85 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed October 27, 2013

We stayed here because I liked it when I stayed a few years ago. I'm lucky enough to have a Gold SPG membership this time and - we have no SPG properties in NZ, I'm trying to make the most of the gold status while it lasts.

The prices seem to have gone up since my last visit to SF. This time when I booked it was 350, but I managed to get a SPG best rate guarantee down to 250, but when I checked the prices while I was there, there were fall specials which were even cheaper - 249 incl breakfast. So it seems you might be able to get better deals closer to the time you book - might depend on time of year though.

I had also requested a Suite Upgrade for our 3 nights (I had some Suite Night Awards to use up) but the front desk lady said they were sold out. I don't know if it's a ploy to really annoy gold SPG members but later on the same day when we had to change rooms heard the man in the queue next to us ask for a suite upgrade, and it seemed he got offered it (and he was staying the same nights).

I had requested a quiet room on a high floor. The room we were originally given was 2624, which I was told was a 'SPG preferred room' and we had been upgraded. This room is a standard room, overlooking the beer garden, on the lowest floor, right opposite the ice machine, vending machine and elevator. No sign to say this was an SPG room. We came back to request a different room (my last stay was on the 4th floor), as this wasn't a quiet room at all. To her credit, the front desk lady did a lot of rearranging and finally got us a room on the 4th floor (4632). This room was much better - it actually had the 'SPG preferred room' sign, had an AC that you could control from the wall, and was more spacious. We still overlooked the beer garden though. So as a SPG Gold member, I was not particularly impressed with the room we got and that we were told it was an upgraded room. If I had known I would get the same treatment as a non-SPG member, I wouldn't have bothered staying here.

A note on this Beer Garden - seems to operate between 4 - 8pm on Thurs - Sun nights. It's not run by the hotel, and seems to be open to the public off the street. The music is pretty loud (you can almost drown it out by turning on the aircon and TV). Not sure how Sheraton thinks this is a good idea - how to annoy your guests with even MORE noise ...

We did not eat at the hotel as we were out a lot and the knew the breakfast to be kind of pricey.

We requested a fridge for the room, which Housekeeping was very good about ensuring this got delivered.

Location wise, this is great for tourists. Very close to Fisherman's Wharf and transport links. We bought a MUNI card and used the tram and cable car to get around.

I was put off parking our rental car here because of the valet pricing - $52!

Having stayed here before, I quite like the décor. I know about the tiny bathrooms. I know about the noise, but this time it seemed a lot noisier. There were people staying in adjoining rooms across the corridor, who decided to have their conversation about the best value pastries for breakfast outside my door at 7am in the morning, despite the 'this is a quiet floor' sign. The beer garden was noisy. The AC was still noisy. The TV in the room next door was noisy. The prices have gone up. So I might look for a different hotel next time.

Room Tip: Quietest rooms are on the 4th floor facing the internal rooftop (eg 4620). Request a fridge if you...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Welly_China_Girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, October 28, 2013
Dear Welly_China_Girl,

We appreciated your comments about your stay. The beer garden actually was a hotel promotion that ran 4 weeks in October. Many hotel guests enjoyed the craft beers, music and games, however we regret that it disturbed you.

We hope that you will return to see us.

Sincerely,
Michael Hirsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 26, 2013

Easy access to the whole city, even when on business. Sightseeing, great food, and cable cars nearby. And often reasonable prices! There are many hotels in the city, and I travel to SF 6-8 times a year. This always is the first place I check for availability.

Room Tip: Ask for room to inner courtyards to avoid noise from the streets
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevinsac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, October 28, 2013
Dear Kevinsac,

Thanks for the very nice review. We are so glad that you are a Sheraton Fisherman's Wharf fan.

We think you are pretty swell, too. Come on back and see us soon.

Sincerely,
Michael Hirsch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Fisherman's Wharf Hotel

Property: Sheraton Fisherman's Wharf Hotel
Address: 2500 Mason Street, San Francisco, CA 94133-1450
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Green Hotel in San Francisco
#50 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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