First of all, the location of this hotel is fantastic. You can easily walk to and from Fisherman's Wharf and it's right next to a grocery store if you want to pick up a bottle of wine to drink in your room. I have three main complaints about the hotel that would prevent me from staying there again. First of all, the bathroom is extremely narrow. I am 7 months pregnant and with my bump I had to do some interesting maneuvers in the bathroom to get the door closed. The shower is also very narrow so I had to stand sideways so as to not have my elbows hit the wall (which resulted in either my belly hitting the wall or pushing the shower curtain outwards). The rest of the room was quite spacious though. My more concerning criticism has to do with getting a taxi from the hotel. In the evening I asked the concierge what time I should get a taxi to the Moscone Center in order to arrive at a certain time the next day and whether I needed to pre-arrange this. I was told to come down to the lobby 30 minutes before I wanted to be at the Moscone Center and they would get a taxi for me at that time. So, the next morning I came down at 7:06 am. There was no valet or bell-hop outside so I asked a man standing at the concierge desk if I could get a taxi to the Moscone Center. Based on how he was dressed I'm not sure if he was a concierge desk person or a manager. He informed me that his bell-hop had not yet arrived so escorted me outside and pointed to a taxi stand around the corner where there was at least one taxi. I found it odd that a hotel employee would send a visibly pregnant woman down the street rather than trying to flag a cab to pull in front of the hotel, but whatever...I can handle it. So, I walk to the taxi stand where unfortunately the visible taxi from the hotel had just been taken and there were no others in sight after waiting a few minutes. I walk back to the hotel and inform the person behind the concierge desk. He then asks me if I have a cell phone to which I respond "yes" and then he starts giving me the number for a cab service. I found that very strange...I have NEVER been asked to call my own cab from a hotel (not even from cheap 2 star hotels). I start to dial and then then bell-hop arrives so I stop and he immediately went outside and was able to flag down a taxi relatively quickly. I found the entire interaction quite awkward and expect better service from a Sheraton. Lastly, the gentleman at the counter at the wine/coffee bar in the lobby was a bit surly and made me feel unwelcome. On the brighter side the housekeeper we met was very pleasant and friendly, but that unfortunately didn't make up for the other gaps in service. There are other similarly-priced options in the area that I would try next time.
- Official Description (provided by the hotel):
- Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more less
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- Also Known As:
- Sheraton San Francisco
- San Francisco Sheraton
- Sheraton Fishermans Wharf