We recently stayed at the hotel and arrived later in the day (appx 6pm). The lone woman at the checking counter greeted us, but said that we were only to receive two beds vs the King we specifically requested ahead of time. (No response to a previous e-mail request) Good thing we had our confirmation as she was a tad rude and would not bend, stating that they did not have any king rooms. Only when we expressed our displeasure and hinted that we should be talking to a manager, that she found a room for us....right above the parking garage entrance (Rm 1612). The single pane windows offered no noise attenuation and interrupted our sleep a bit. Room was clean, bed very comfortable, toilet could not have been any closer to the floor. Walls truly are paper thin and you can always here people coming and going and doors slamming. Concierge was very friendly and helpful. Grabbed a seat by the outdoor fireplace and went inside for a wine and cafe au lait, which apparently to the overworked waiter, was a regular coffee. Internet is $15/day. Overall, it is below Sheraton's normal standards that we have experienced elsewhere and they could pull up their socks. The location is really good and close to the wharf and transportation. We would stay again and ask for a better room, and hope that the check-in staff had a tune up.
- Official Description (provided by the hotel):
- Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more less
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- Also Known As:
- Sheraton San Francisco
- San Francisco Sheraton
- Sheraton Fishermans Wharf