We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location and concierge, best bed ever”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Sheraton Fisherman's Wharf Hotel
Ranked #109 of 229 Hotels in San Francisco
GreenLeadersSilver level
Level 5 Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Great location and concierge, best bed ever”
Reviewed February 15, 2013

We had a couple of days here on our way back to the UK. Lovely big room and superbly comfortable bed, and nice fluffy towels. The concierge staff cld not have been more helpful and the hotel had a very pleasant atmosphere.
The heating/aircon unit in our room was the noisiest ever so we turned it off - oucky it wasn't really needed in February.
Considering the standard of the hotel the housekeeping was a bit hit and miss (glasses from our room service the evening before were still there in the afternoon and the coffee wasn't replenished), but overall we were happy with our choice

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mindyournose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, February 20, 2013
Thank you for taking the time to share your review. We are delighted to hear that you enjoyed the large guestrooms, Sheraton Sweet Sleeper Beds with fluffy pillows and the helpful and attentive staff. I have shared your comments regarding the HVAC unit in your guestroom with our Engineering Department and we will look into this matter immediately. Thank you again for your review and we hope to see you again next time you are visiting the US.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,029 reviews from our community

Traveler rating
    755
    1,618
    1,072
    389
    195
See reviews for
1,190
1,465
111
443
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (716)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Cassidy, British Columbia, Canada
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 15, 2013

I did not think that this hotel lived up to the Sheraton name at all. The price was decent, but add on all the extras and it was disappointing. Parking.. extra. Internet access.. extra. The room was clean, but small. No extras in the room, like I've come to expect with less expensive hotels. I have no complaint with staff, they were all friendly and helpful, however I would not recommend this place to anyone I cared about.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnHubbard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, February 20, 2013
We are disappointed to read that you did not have the experience we strive to provide to our guests. Parking is very limited in the condensed city of San Francisco and I can assure you that our parking prices are very comparable to hotels in the area. We are pleased to hear that the room was clean and that the staff was friendly and helpful. It is unfortunate that you would not recommend our hotel and we would truly appreciate an opportunity to show you what a stay at the Sheraton Fisherman’s Wharf should feel like. Please contact us directly at craig.schwan@interstatehotels.com should you be looking for a hotel stay in San Francisco. Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these San Francisco hotels

Newport, Rhode Island
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 15, 2013 via mobile

Pretty nice place for the price too.
Cons:
They did not have coffee in the lobby and the parking lot validation was kind of a hassle. The wi- fi didn't work even though they sent a technician to the room at 10:00 pm -- I do give them points for trying.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moondr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, February 20, 2013
Thank you for choosing the Sheraton Fisherman’s Wharf for your hotel stay in San Francisco. We appreciate your feedback and will discuss the option of providing coffee in the hotel lobby at our next staff meeting. We are sorry to hear that you encountered issues with your internet and are discouraged that there was not a solution to this issue. I can assure you that what you experienced with the internet is not typical of our hotel, but nonetheless would like to apologize for the inconvenience. Thank you again for sharing your feedback with us and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 14, 2013

Stayed here with my girlfriend for 2 nights before flying back to Canada after a Pebble Beach golf trip. The staff were very friendly and helpful when we asked for suggestions on what to do in the area. The rooms are very nice and spacious, we had a king bed and it was AMAZING. Location is very good if you're looking to walk to a lot of the tourist spots, and is also walking distance to North beach and a few other cool areas. If you are looking at rates here, make sure to check if that includes parking which is $50/night. We popped in at 7:30pm without a reservation and managed to negotiate a pretty good deal for 2 nights after saying we'd walk around to the other 4 hotels within a block and check their rates. Don't miss the sea lions at Pier 39, it's a great way to be entertained while enjoying your morning coffee to go. If you want to go off the beaten path a bit, grab public transit to the Thirsty Bear brewery or the 21st amendment brewery. Great beer, great food, friendly locals.

Stayed January 2013, traveled as a couple
Helpful?
Thank Josh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, February 20, 2013
It is such a delight to read reviews from guests who experienced more of the local area then just the typical attractions. We always advise heading off the beaten path and our concierge team would be happy to provide some great suggestions. Thank you for your comments regarding the friendly and helpful staff, clean and spacious guestrooms and the Sheraton Sweet Sleeper Bed. We appreciate all of your feedback and are grateful for your recommendations to our future travelers. Thank you again for your review and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 13, 2013

We stayed here for a week in October and enjoyed it thoroughly. It was close to everywhere we wanted to go and the room was very comfortable. The only downside was that we had a view of the rooftop units but, since we didn't come to San Francisco to hide out in our room, it wasn't much of an inconvenience. :) Would definitely stay here again!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bwhitford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, February 20, 2013
Thank you for your recommendation and review of our San Francisco hotel. We are delighted to hear that you enjoyed the comfortable rooms and the convenient location to local attractions. Thank you again for your feedback and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento
1 review
Reviewed February 11, 2013

Can't beat the location and great staff..when they found out it was my birthday they offered me chocolate covered cherries or champagne. When I said the chocolate covered cherries and my husband said champagne the girl who was checking us in said she would send us both and she did!!! It was so thoughtful...made up for the high cost of valet parking and my contact with the hotel prior to check in. I booked through a third party booking company and got a great rate. I had requested a pet friendly handicap room for my husband. Before booking the room I checked the pet policy of the hotel thoroughly and made sure they had handicap pet friendly rooms. Booked the room and then when I called the hotel to verify all in order the man who answered the phone who had a british accent said they do not accept pets. I called the third party company who called and spoke with a manager the next day and it was confirmed they take pets and have a handicap room. I was worried what to expect when I checked in, but it was all good!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JVG28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, February 18, 2013
Thank you for taking the time to connect with us and to share your feedback. A very special happy belated birthday to you from our entire team here at the Sheraton Fisherman’s Wharf. We are so delighted to hear that you enjoyed the chocolate covered cherries and champagne as a special treat on your special day. We apologize for the inconvenience you faced with receiving multiple answers to a question regarding your room type. To all of our future travelers- we are delighted to welcome you and your furry companion (dogs only less than 80 pounds, only one dog per room, please register your dog at the front desk and do not leave them unattended in guestroom). Thank you again for your review and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 9, 2013

We stayed at the Sheraton for four nights and we were not dissappointed. The location was brilliant, the staff were brilliant, especially the cleaners and concierge staff. The free wifi was really useful. Would recommend this hotel to others.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soniarhall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley D, Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, February 13, 2013
Thank you for sharing such a delightful review with us. We are very appreciative of your feedback and cannot wait to share this review with our entire team here at the Sheraton Fisherman’s Wharf. Thank you for your comments regarding the convenient location, “brilliant” staff and the other amenities offered at our hotel. Thank you for your recommending our hotel and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Fisherman’s Wharf
Hyatt Centric Fisherman's Wharf San Francisco
Fisherman’s Wharf
Hotel Zephyr
Hotel Zephyr
#43 of 229 in San Francisco
2,065 reviews
Fisherman’s Wharf
Holiday Inn San Francisco Fishermans Wharf
Show Prices
Show Prices
Show Prices
Fisherman’s Wharf
Hotel Zoe San Francisco
Hotel Zoe San Francisco
#62 of 229 in San Francisco
4,120 reviews
Fisherman’s Wharf
Pier 2620 Hotel Fisherman's Wharf
Fisherman’s Wharf
San Francisco Marriott Fisherman's Wharf
Show Prices
Show Prices
Show Prices

Been to Sheraton Fisherman's Wharf Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Fisherman's Wharf Hotel

Property: Sheraton Fisherman's Wharf Hotel
Address: 2500 Mason Street, San Francisco, CA 94133-1450
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Green Hotel in San Francisco
#50 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Orbitz, Hotels.com, Starwood, Priceline, Hotwire, TripOnline SA, Agoda, getaroom.com, Cancelon, HotelQuickly and HotelsClick so you can book your Sheraton Fisherman's Wharf Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing