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“Great location for tourists” 3 of 5 stars
Review of Sheraton Fisherman's Wharf Hotel

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Sheraton Fisherman's Wharf Hotel
Ranked #107 of 235 Hotels in San Francisco
GreenLeadersSilver level
Toronto, Canada
Level Contributor
113 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Great location for tourists”
3 of 5 stars Reviewed November 12, 2012

Great location. Close to fishermans wharf and bus stops. Fire pits outside are nice.
We were on the 3rd floor and the corridor was very cold, seems like a window was open the whole time. Elevator service was slow - one out of three was broken. Concierge was very helpful with directions and where to go etc.
Not sure we'd book again. It's an old hotel that they revamped...but still old inside out.

  • Stayed November 2012
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank stroumpfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Stroumpfer, thank you so much for the high ratings on our service and location and your kind comments on our helpful Concierge. I do apologize you encountered a slow elevator, however we are in the process of installing new lifts and are taking one of our five elevators out of service on a rotating basis for the next couple of months to accomplish the upgrade. Thanks again for the visit and I wish you safe travels and warm regards,
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3,627 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (636)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Vegreville Alberta
Level Contributor
310 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 stars Reviewed November 12, 2012

We spent 6 nights here on a vacation to San Francisco, the room was quite comfortable, clean, had most amenities. Not a high classed place, but very welcoming. The bathroom was very small with stub and toilet, the sink was outside. Which worked okay. The concierge was very helpful in booking tours and general information regarding anything about the area. This is a very good location to a lot of the tourist attractions and close to fisher mans wharf. The front desk was very helpful, we had a slight problem with our booking with bookit as we had booked 6 nights and the hotel had us down for only 5. No questions asked they fixed our situation within minutes. We would recommend this hotel to anyone.

Room Tip: Pay a little more for a bigger room
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank firechief-JL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Firechief-JL, many thanks for the visit and 4/5 star review of your stay with us. I was pleased you found our rooms comfortable, clean and our concierge and front desk staff to be helpful. I hope you can return soon, and if so, ask for one of our junior suites as this might be the larger room you were looking for to accommodate your family. Take care and warm regards,
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Honolulu, Hawaii, United States
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 11, 2012

My wife and I stayed here for three nights and four days. We were so happy with the room and the service we received. We were allowed to check in early, 8 hours early! The lady at the front desk was so nice. She asked if we were celebrating anything special. We said, no just a few days away from the kids. She sent a bottle of California sparkling wine to the room with chocolate covered strawberries later that evening. We had a rental car and parking was $45 a day but she took $20 off our parking for each day. The room was nice and exceptionally clean. We were on the 3rd floor with a nice view of the city. We were given half off vouchers for the breakfast buffet in the lobby but never took advantage of it, the food didn't look appealing at all. We were also allowed to checkout at 4pm instead of noon. We will be staying here again for the wonderful service and great location. It is near everything, pier 39, the trolleys, north beach.

Room Tip: Ask for a floor on a high floor and facing the city.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear James_R, thanks so much for the outstanding review of your recent stay with us. I was very pleased you enjoyed the hotel and the service you receieved. I hope you and your wife can plan a return visit soon! Aloha and warm regards,
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rochester, kent
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed November 11, 2012

We really liked this hotel. It was a bit shabby in places, but overall it is in an excellent location. its has a very relaxed atmosphere and it was lovely to sit around the fire pits chatting to other guests. The best thing about this hotel was the beds and the bedding, i had the best sleep in the most comfortable bed with amazing pillows. (Downlite 50%waterfowl and 50%down) unlucky for me we cant get these pillows in England and i will have to wait until next year when we plan to visit again go down to fishermans wharf, watch the seals at the end of the pier and try a clam chouder or crab bisque with crusty bread............deee-lish-shous

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank linsbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Linsbrown, you said it all with "Bed Heaven" and I am very pleased you enjoyed our very comfy Sheraton Sweet Sleeper bed ... the most comfortable in the industry. Thanks for the visit and we look forward to your return trip this next year! Happy holidays and warm regards,
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Dunkirk, Maryland
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed November 10, 2012

We spent a few days visiting the sites in San Francisco. Hotel was very convenient to almost everything including public transportation. Definitely enjoyed the spaciousness of a suite during our stay. Our room was clean and it overlooked the pool area. We loved the firepit area. Everyone was accommodating and pleasant. No complaints for the price...

  • Stayed November 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank slp1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear Slp1976, thank you for taking the time to review our hotel and for the 4-star rating. I was plased you found our staff to be both accommodating and pleasant and that you enjoyed the extra space in our suite. Thanks for the visit and I wish you warm regards,
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Wanaka, New Zealand
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed November 9, 2012

Great location to all the attractions and amenities at the Fisherman's Wharf. We could walk to all the attractions.
On checking in, a very friendly staff member gave us a room "with a view of the Golden Gate bridge". I thought she was wrong until day three, when the fog cleared and we could indeed see the bridge from our room.
All the staff very friendly and always helpful. I loved the funky colours of the corridors.
The room was a bit dated, but it is large and very comfortable
We never used the air con, we always tried to keep the window open (yes, you can open the windows).
Breakfast did not look too thrilling here, but it is only a short walk to lots of cheap cafes and diners.
Rental cars are based in the same building. We hired a car for the day, and found the staff very helpful.
I wouldn't hesitate to stay there again due to its location.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wanagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 20, 2012
Dear Wanagirl, many thanks for the 4 star review and kind comments on our friendly and helpful staff. I was pleased you enjoyed the view from your room and thank you for the recommendation. Thanks for the visit and I look forward to your return soon. Take care and warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsville, New Jersey
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed November 8, 2012

My room was comfortable but was very dated. The staff was very helpful. Good location. I liked the outside seating with modern firepits. There are alot of restaurants within walking distance. You are close to Pier 39.

Room Tip: I had an inside room so my view was terrible.
See more room tips
  • Stayed October 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wendyluvstotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonGM, General Manager at Sheraton Fisherman's Wharf Hotel, responded to this review, November 12, 2012
Dear Wendyluvstotravel, many thanks for staying with us and for completing an online review. I was pleased you rated our service 5-star and you found the staff to be very helpful. Our recent renovation was designed as a retro modern look, which may have a dated look to some, however the refurbishment was just recently completed. I hope you can return soon and thanks again for the visit. Take care and warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Fisherman's Wharf Hotel

Property: Sheraton Fisherman's Wharf Hotel
Address: 2500 Mason Street, San Francisco, CA 94133-1450
Phone Number:
Location: United States > California > San Francisco > Fisherman’s Wharf
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#41 Green Hotel in San Francisco
#49 Luxury Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Fisherman's Wharf Hotel 4*
Number of rooms: 531
Official Description (provided by the hotel):
Sheraton Fisherman's Wharf Hotel is steps form Pier 39, Ghirardelli Square, Alcatraz Island, and the Cable Car lines. We have 9,000 sq ft of indoor/outdoor function space and 531 luxurious guest rooms ... more   less 
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Also Known As:
Sheraton San Francisco
San Francisco Sheraton
Sheraton Fishermans Wharf

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