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“Penthouse...good, bad and ugly” 3 of 5 bubbles
Review of San Remo Hotel

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San Remo Hotel
Certificate of Excellence
San Antonio
Level Contributor
6 reviews
“Penthouse...good, bad and ugly”
3 of 5 bubbles Reviewed July 15, 2014

I had reserved one of the regular rooms; but when the penthouse was available I took it because I really didn't want to share bathrooms with everyone else and I wanted TV. They had a great photographer because the room was much, much smaller than advertised. It was great because I had a patio areal that was great when the sun was out. Windows all around and very airy and light. The penthouse overall was dusty, there was not a chair or table in the room itself because of the size; the bed took up most of the space. The TV was good. The coffee pot changed from a multiple pot (pictured) to a one cup brewer. The mini fridge needed to be defrosted. Iron and mini ironing board provided. Not much space to unpack luggage. I understand that they want to keep the charm of the pensione but the bathroom sink and toilet could have been a little bit bigger. I loved the sandalwood soap and had plenty of clean towels. The views were great as promised. Walking distance to the piers and North Beach as promised. I arrived a little early for check in and was told I had to wait for the room to be ready. If check out is 11am and check in is at 2pm, I wonder why this was not made a priority to have the rooms ready for the incoming guests who had made reservations. As I was coming and going this seemed to be a consistent thing with check-ins. When people have flown half way across the country, they don't want to hear that their room is not ready. This is not a really good space but for the price, it was not worth it. If you stay here rent one of the regular rooms, share the bath and do without TV for your stay.

Room Tip: This is the best space in the hotel, quiet, private.
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  • Stayed July 2014, traveled solo
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Evelyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlali C, Marketing at San Remo Hotel, responded to this review, July 20, 2014
The Penthouse, like the rest of the hotel, is part of a historic Victorian building and has different features and dimensions than what modern day hotels have.

The 3 hour window between check-in and check-out times is needed by our hardworking housekeeping staff to prepare the rooms for the next arriving guests. A room can be prepared as soon as the guest vacates it, but as an example, sometimes we have families with small children that take a bit longer to check-out.

If our guests arrive before their check-in time and their rooms happens to be unavailable, we always offer them the choice to leave their luggage with us and use our facilities so that they can go out and experience our beautiful San Francisco for a few hours and come back at 2:00 pm.

Thank you for your review, we look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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948 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (207)
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English first
Sydney, Australia
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed July 14, 2014

My husband and I stayed here for two one night stopovers in late June and early July . I chose the hotel based on previous Tripadvisor reviews and of course the cost and certainly glad I did. Since I had studied the reviews I pretty much knew what to expect... yes, you do have to lug your bags up a fairly steep flight of stairs and yes, the rooms are very small and yes, there is not a lot of room for your suitcases . Note the beds too are a double size, not a queen so fairly 'cosy'. Yes, the property is very quaint and charming and yes, the staff helpful. I did book us a room with a sink but really we didn't need it so could have saved some money there. ALTHOUGH by booking one of these rooms we ended up having a room overlooking the neighbouring driveway and building and a lovely outside window. The first stay was on the lower floor and the second on the upper floor. Both rooms lovely and comfy. I have a feeling that the rooms without the sinks might be the inside facing corridor rooms - still lovely but darker, less private due the windows in the hall and a bit noisier. Also, in the reviews they did mention noise and earplugs... yes, the walls are thin but thumbs up to the hotel for providing earplugs IF you want/need to use them! We were 'lucky' enough to awake early on a Sunday morning to a family occupying the neighbouring two adjacent rooms to each other. The walls may as well have been made of paper - but in all fairness it was the adults doing nothing to lower their own voices nor the children's so more a lack of manners on their part. But it was good to know we had the earplugs option - I was impressed with that! I personally don't think the property lends itself to having children stay there - at least young children who need to run aound and make noise! And yes, the bathroom facilities are excellent and plenty. Also, you can leave your luggage in the management's office after you check out which is a great, safe opportunity while you venture out before going to the airport. We had also asked if they had scales as knew our luggage was overweight. Sadly they don't BUT joy of joy before leaving for the airport we discovered the AWESOME Italian 'Fior d'Italia' restaurant downstairs actually have a huge old fashioned one outside their door! So we had the chance to weigh up and sort out before calling a taxi through 'Uber'. They are the best, cheapest and friendliest way to travel between the airport and the hotel in my opinion (cost us about US$25 although there was a promo so would normally have been about $34. But we had taken Lorries shuttle on the first trip which took FOREVER then we tried a taxi+BARTcombo to the airport which was ok, interesting but mucky and not much of a saving than the shuttle. Next time I would just use the Uber taxi app - totally awesome. Also, we had happy hour drinks one night at the Fior d'Italia downstairs and then the next night happy hour drinks and bar snacks and both visits top rate by way of service, quality and taste - I would highly recommend them. A visually beautiful restaurant too. I would not hesitate to stay at San Remo again - a special hotel.

Room Tip: Avoid corridor facing rooms IF possible.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank PrettyIsParamount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington, New Mexico
Level Contributor
90 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed July 14, 2014

Arrived before check-in. They stored our bags but in an extremely small room, bag upon bag, no tags or security except alot of video survellance cameras that made me wonder? Very, Very basic. Felt as if I was at a youth hostel in Europe except breakfast not included. We survived but would look elsewhere next time.

Room Tip: Look elsewhere unless you get a GREAT deal
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Traveling D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 14, 2014

Really great hotel. Warm, cosy, like the house of your grandmother. The rooms are very small, but in San Fransisco that is no problem. The rooms were very clean and the shared bathroom were very beautifull and very clean.

The staff was friendly and helped us with every question we had.

We loved the hotel, and we think it is a very good option - price/quality - for San Fransisco.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NikkieDelclef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed July 9, 2014

Stayed at the San Remo more than 10 years ago and remembered it with trepidation...thin walls and noisy guests made sleeping difficult. But we decided to give it another try this year and it was fabulous! They now provide ear plugs and I found that I didn't even need them. Better clientele? Perhaps. Or perhaps the lovely people at the front desk are keeping a tighter grip on things. Either way, I got 2 wonderful night's sleep on Fri and Sat nights! Love the free computer/printer for printing my boarding passes! And the all-day tea/coffee...wish it had continued later into the evening, though. No trouble getting into the shared showers or toilets.

Room Tip: I didn't mind room 5 but my partner would say to avoid it because there's no outside window.
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Barb W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citlali C, Marketing at San Remo Hotel, responded to this review, July 20, 2014
We are very happy you came back to our hotel and found it has improved and found our staff to be so helpful and attentive. We pride ourselves on giving personal attention to each of our guests.

We greatly appreciate your comments and hope to see you back once more.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 9, 2014

My fiancé and I stayed here on the 15th and 16th of June(2014). We loved it! The people at the desk were very helpful and and happy to help. The hotel itself was beautiful and really kept the Victorian era essentials. In our room we had a sink and mirror with a double bed. It had antique style furniture and felt very cozy. The showers were down the hall but that is part of it's charm! We had fresh coffee every morning and cold water all day long. I found it interesting to see that some lager rooms had windows looking out to the hall. Also, the San Remo has alot of very nice paintings from the 1800's and some newspaper clippings from the 1950's(not quite sure of the exact years)on the walls. It is a mere 5 min walk to fisherman's wharf which is must when coming down to San Fran! Also everything is of walking distance and to really experience the area leave your car parked and walk!!!:) Oh yeah and prices were great! bring a sweater tho because at night it gets cold. In short, we had an amazing time!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank StephanieM85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 9, 2014

I was a little nervous about this place - I wasn't even sure if I would have a window but I arrived rather early, my room was ready and I even had two windows and a ceiling fan. Very European - the bed was old but the room was quaint - ear plugs definitely required as the walls were rather thin but I grew accustomed to the rattles of the restaurant below and sounds of the cleaning staff in the morning and the showers etc...(of which were quite clean). It was a 10 min walk to Fisherman's Wharf and 5 min to the Powell-Mason Cable Car starting point which ran to downtown. There is a Trader Joe's 2 min as well as a Wallgreens 5 min away. The restaurant below was good - a discount on food if you tell them that you are staying at San Remo - they also have a good Happy Hour. The North Beach/Little Italy area is lovely - tons of restaurants to choose from. The staff were super helpful and arranged Lorrie's shuttle service to pick me up and take me to the airport.

All in all, I didn't want to leave San Francisco and in part due to this charming little hotel that was decently priced given the prices of most hotels. I'll definitely be back.

Room Tip: I think that rooms on the 2nd floor might be quieter.
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  • Stayed July 2014, traveled solo
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GastroBri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Remo Hotel

Property: San Remo Hotel
Address: 2237 Mason St, San Francisco, CA 94133-1899
Location: United States > California > San Francisco > North Beach / Telegraph Hill
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #5 of 50 Specialty Lodging in San Francisco
Price Range (Based on Average Rates): $
Hotel Class:2 star — San Remo Hotel 2*
Number of rooms: 64
Official Description (provided by the hotel):
We are a family-owned historic boutique pension-style hotel located in North Beach, one of San Francisco's oldest and most popular tourist destinations, and only a few blocks from Fisherman's Wharf. Built in 1906, our hotel maintains an atmosphere of Old-World charm and ambiance with specially selected antique furnishings - no two rooms are alike. The walls of the hotel are filled with a collection of memorabilia and history. Our style is simplicity and sanctuary - there are no room telephones, no televisions, and on the order of European pensions, shared baths which are meticulously cleaned daily, and are private when in use, but for all guests to use. Our rooms are cozy and small, our prices are proportional. Our staff is available while our Front Desk is open to help you find anything your heart desires. A truly unique, non-standardized hotel experience. ... more   less 
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