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pickybiz
US

Newly remodeled!

4.0 of 5 bubblesReviewed Jun 23, 2019via mobile
The new renovation is pretty cool. Rooms are modern, have hardwood floors, plenty of plugs and USB ports and a very nice walk in shower with no tub. Check in was fast and friendly. WiFi was great. A new thing is that they do not have room service, but you order from an in-room tablet or by phone and you go pick up downstairs with a 15-min or it’s free guarantee. I wish they still provided at least one free bottle of water. Great stay!
Date of stay: June 2019
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TeamMarriott, Manager at Marriott Marquis San Francisco, responded to this review
Responded Jun 24, 2019
Dear pickybiz,

Thank you for choosing the San Francisco Marriott Marquis for your stay. We are glad you liked our well-equipped rooms and that you had a seamless check-in experience. It was our pleasure to serve you, and we look forward to having you back with us again in the future!

David W.
Hotel Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed June 22, 2019

Concierge lounge is very large and has good refreshments. Location is very convenient and the rooms are large. Valet parking is easy to access and is covered. Lobby is very large and is a good place to meet.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Dennis C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Marriott Marquis San Francisco, responded to this reviewResponded June 22, 2019

Dear Dennis C,

Thank you for your fantastic review and for all the wonderful things that you had to say about the San Francisco Marriott Marquis. We appreciate you highlighting your remarkable experience at the concierge lounge and the ease of valet parking. We are also delighted you had an outstanding stay with our accessible location and comfortable rooms. We hope to welcome you back soon.

David W.
Hotel Manager

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Reviewed June 21, 2019 via mobile

Matte and Mike worked the front desk and were awesome ambassadors of Marriott the way they handled customers with issues there were in front of me. I remember the situation seem complicated however they handled it with ease and as they moved to take care of me with a smile. I love this place and Marriott. Thanks guys. Keep up the great work. Awesome face if Marriott and San Francisco.

Date of stay: January 2019
Trip type: Traveled on business
2  Thank 579sithj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Marriott Marquis San Francisco, responded to this reviewResponded June 22, 2019

Dear 579sithj,

Thank you for writing such a lovely review about your experience at San Francisco Marriott Marquis. Compliments such as yours are the reason we are so encouraged and committed to providing the best service to our guests. Please be assured that we will pass along your comments to Matte and Mike. We appreciate your business and do hope to have a future opportunity to welcome you back soon.

David W.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2019

The service at this property is awesome! Great views! Recommend the View Lounge and bring you phone cameras! The breakfast buffet is very good. My only regret is that they didn't have a suite option for upgrade.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Ali L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Marriott Marquis San Francisco, responded to this reviewResponded June 21, 2019

Dear Ali L,

Thank you for choosing San Francisco Marriott Marquis. We are glad you loved our attentive service as well as our delicious breakfast offerings and that you enjoyed the energizing views from our hotel. Thank you again for recommending The View Lounge to future guests, and we look forward to your next visit.

David W.
Hotel Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2019

First, I will say the staff were wonderful across the board. The newly renovated hotel included the following deficits: inexplicable flashing light on the phone, lamp by the bed did not provide enough light to read a picture book, no adjustable desk chair, only one chair in the suite (bedroom and sitting room), no luggage rack (actually nowhere to set luggage except the floor or in the sitting room), the sofa was no more comfortable than sitting on a park bench, and no room service. The biggest problem is that the shower stall had absolutely nothing to hold onto - someone is going to fall and the hotel will be vulnerable. Again, staff were super responsive but they can't change the furniture or redesign the shower! And this was not a cheap stay. Over $1300 for four nights.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Valerie Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Marriott Marquis San Francisco, responded to this reviewResponded June 20, 2019

Dear Valerie,

Thank you for staying with us and for your compliments about our team. We are sorry you were disappointed with the design features of your room and apologize for any inconveniences you experienced. We do hope you enjoyed our prime location and amenities while you were here. We truly appreciate your business and hope you will consider our hotel for your future travels.

David W.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2019

The hotel is located perfectly in the heart of the action, convenient to everything. They have done a terrific job with the recent (and somewhat ongoing) renovation - beautiful, modern, sleek lobby and rooms. Service is really good as well. Two items for improvement: 1) there was a major outage of wifi which lasted a few hours - clearly, that's somewhat annoying, especially for business travelers like myself. The staff handled it very professionally; I even heard from the director of services that same morning, who compensated me via points without me even asking for it. 2) the treadmills in the fitness center don't have TV reception, which is fairly standard these days in hotels & gyms. I'd love to see that provided on my next trip.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank arieln956
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamMarriott, Manager at Marriott Marquis San Francisco, responded to this reviewResponded June 26, 2019

Dear arieln956,

Thank you for being our guest at San Francisco Marriott Marquis. We are glad you loved our convenient location to nearby attractions and that our well-appointed guest rooms, as well as dedicated service, enhanced your visit. However, we regret your disappointment with the internet connectivity issues that inconvenienced you, and we look forward to making your next trip an exceptional one.

David W.
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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