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“Crowded Rooms, Friendly Staff”

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San Francisco Marriott Marquis
Ranked #27 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
maryland
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Crowded Rooms, Friendly Staff”
Reviewed March 31, 2008

We spent four nights here for a conference—it was okay overall though we had some issues, which started right at check-in. When we got up to the room we saw we had been assigned a handicapped room though we didn’t request one. It was no big deal we assumed—just some bars around the toilet. After being in the room for a few hours we found the problem—the shower was designed for a wheelchair user ONLY. The showerhead height was designed for someone sitting and the hand held shower head could only be raised to a maximum height of about 4 feet 6 inches. When I called to complain reception offered to move us but by that time we had completely unpacked and there was stuff all around the room. In the end we opted not to move and sucked it up but every time we took a shower got angry about the situation. Have you ever tried to wash your hair with one hand? In addition, the water pressure on the 19th floor was dreadful—it was like being peed on, my husband joked.

My experience with conference hotels such as Marriott and Hyatt is that rooms are generally sizable but this wasn’t the case with our room. It was just crowded with stuff and there was not a lot of empty space in the room. The closet, for example, had the ironing board and the safe on an overly large pedestal. This stuff took up so much room that there wasn’t room to open your suitcase up inside. Also, for a property that caters to business people, we found it strange that there was absolutely no free space on the desk/dresser area. There was the TV, connectivity equipment, hotel info binders and an enormous snack display (in addition to the minibar) that made your room look like a convenience store. Of course, the candy was out in the open to tempt you (see the review below about the property not losing a single opportunity to make money off guests) but it was also ugly and in the way and because of the sensors you couldn’t move it. In the end I threw my coat over it so I didn’t have to see it—it was right in your eye line when you were sitting on the bed. For anyone traveling with kids I can see the snacks causing problems.

There were some good points to the room though. I found the bed extremely comfortable. If you like a softer, pillowy mattress you’ll be happy here. There was a featherbed on the mattress and lots of pillows and the sheets felt nice and silky. The LG flat screen got a great picture on the digital channels and the hotel offered HBO. And the windows actually opened so you could get fresh air.

We got passes to the breakfast buffet for our trouble with the shower and I have to say it was quite good. Bottomless Illy coffee and fresh squeezed orange juice, made to order omelets and waffles, all the typical breakfast dishes, some nicer stuff like smoked salmon and a huge assortment of fresh fruit. If you were paying it was pricey though, at $22 a person. A la carte dishes were also available.

The onsite Starbucks and Hertz rental desk were convenient. Also, the pool looked pretty nice; a good size for an indoor hotel pool and it had a nice area for lounging. The location is in walking distance to many SF tourist attractions, shopping and the convention center.

Finally, excepting our trouble at check-in, I was really impressed with how friendly all the staff were. Maybe it’s a west coast thing and I’m used to east coast grumpiness but everybody from the servers in the restaurant, to the Starbucks employees to housekeepers and even maintenance staff, who asked if I needed help when I seemed lost, were really nice.

With a rate of $139 a night I was okay with this place, it wasn’t great but there were some nice aspects also. Know that if you have to come here for a conference there are other choices in the immediate area. The Hotel Palomar is right across the street, for example.

  • Stayed March 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank booklover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Santa Fe
Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed March 28, 2008

Stayed here for a convention at a reduced rate. Room had a high quality 42 inch HD TV and was very comfortable. Excellent location close to Moscone convention center, restaurants, cable car, and shopping. I really enjoyed Yerba Buena Garden right next to it and the bar with a terrific view on the 39th floor. My only complaint is that there are three sets of elevators going to different floors which was confusing for the first day or two. Guests have to transfer elevators to get from certain floors to other floors.

  • Liked — location
  • Disliked — three sets of elevators going to different floors
  • Stayed March 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank aspens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Washington, New York
Level Contributor
239 reviews
217 hotel reviews
common_n_hotel_reviews_1bd8 306 helpful votes
Reviewed March 22, 2008

I stayed here for 3 nights while attending a huge conference. The rooms were extremely comfortable and tasteful, and the bathrooms so modern, clean and big...nice towels, but their shampoo smells weird. They were doing a lot of construction in the hotel, so that made for difficult elevator use--lots of detours. Not to mention the intolerable disruption to so many of our conference presentations!

My big gripe with this hotel is that it's already VERY expensive and I guess they figure only filthy rich people stay here because they try to get a few more dollars out of you at every turn. Wireless is very expensive and the signal terribly weak. To change your clothes in the locker room at the pool/health spa is 5 bucks. And most offensive of all, if you even TOUCH anything on the minibar (which includes such insults as a $4 Snickers) a SENSOR underneath it automatically charges you for it!!! So when you check out, pay attention to your final total, because you're likely to have paid out the nose for stale candy bars that you didn't even unwrap.

A really great Asian fusion restaurant right around the corner is called Straits. Not too expensive and very classy. There's also a nice cheap and good Thai place a couple of blocks away.

  • Liked — comfort and quality of room
  • Disliked — feeling I was being scammed at every turn
  • Stayed March 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank flyermontana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maynooth, Ireland
Level Contributor
72 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 21, 2008

We stayed at the San Francisco Marriott for five nights in March. The location is excellent just beside Union Square ,transport links and great shopping... The rooms are very comfortable and the hotel has good facilities as in pool, gym two lounges and the in house Starbucks came in handy. The View Lounge is great to sit in at sundown and enjoy a cocktail of your choice. On the other hand it is a big hotel with a lot of conventions and business guests so it would not be to everyones taste.

  • Liked — The View Lounge
  • Disliked — Business Hotel
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DublinHank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 297 helpful votes
Reviewed March 10, 2008

Standard convention center hotel.

When we booked hotel, we asked for and were promised room with city view. When we arrived, guy at front desk was being rude and said none were available. I had a feeling he was just being a lazy a-hole, so we went up to our room with the intent of talking to manager, but not in front of that guy. The room we initially received was on a low floor and had a view of a back alley. When I called down and spoke with the manager, she said plenty of view rooms were available and immediately moved us into a corner view room near the top floor. She also gave us 4 drink tickets for the bar on the top floor. Our new room had a an excellent view of the city and bay.

The room was very clean and had contemporary decor.

The bar at the top of the hotel has an awesome view. Probably the best of any hotel lounge in the city.

Despite the rude an unprofessional front desk staff, we would most likely return to this hotel.

Can't remember his name, but one of the concierges provided excellent advice and was extremely helpful during our entire stay. One of the best pieces of advice he gave was to park in the structure behind the hotel at a fraction of the cost of the ridiculously overpriced hotel parking.

  • Stayed July 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank gringoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napa, CA
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 1, 2008

The women in my extended family took this year's annual Christmas shopping trip and made it a 3 day event.
Parking was a bit excessive ($50/nite) but safe valet in the city is worth it for me. And do take note of other members notes on the Taxi Scandal, it got a little rediculous mostly because we needed 2 cabs to go everywhere.
Ok onto the Hotel itself:
Service was wonderful! we had a bellman named alfonso he took care of us for our entire stay. I have a thoery in big cities that you should always ask the bellman before you ask the concierge, you generally get better results. He moved our 2 tons of luggage in the hotel, then to move rooms, and unloaded us, then proceeded to give us great reccomendations. Then during a false fire alarm he brought out bottles of water while we waited for the 'all clear'
The check in was quick and painless. They got our party 2 rooms that were adjacent which was helpful, the rooms were spacious for a hotel. (be sure to check the mini-bar; we had missing items at c/i that we would have been charged for had we not mentioned it to the f/d). The Marriott Bedding was wonderful as always!
The lobbys were beautiful and spacious. The Garden Terrace bar was decent but not spectacular, Bin 55 was very good. The View bar is a CANT MISS. Absolutley beautiful views.

Overall my only complaint was the the parking fee, and the taxi line. Dont let those stop you though, they didnt detract from the experience.

  • Liked — Alfonso the Bellman
  • Disliked — Taxi Line
  • Stayed December 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NVMconcierge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CALIFORNIA
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 15, 2008

The Marriot is at good central location downtown, parking is very expensive and inconvenient. rooms are rather small and the bathroom is very average.

  • Stayed January 2007, traveled with family
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MONTES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Francisco Marriott Marquis

Property: San Francisco Marriott Marquis
Address: 780 Mission Street, San Francisco, CA 94103-3113
Phone Number:
Location: United States > California > San Francisco > SoMa , South Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in San Francisco
#22 Green Hotel in San Francisco
#23 Business Hotel in San Francisco
#41 Family Hotel in San Francisco
#45 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — San Francisco Marriott Marquis 4*
Number of rooms: 1500
Reservation Options:
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Also Known As:
San Francisco Marriott Marquis Hotel San Francisco
Marriott San Francisco

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