We spent four nights here for a conference—it was okay overall though we had some issues, which started right at check-in. When we got up to the room we saw we had been assigned a handicapped room though we didn’t request one. It was no big deal we assumed—just some bars around the toilet. After being in the room for a few hours we found the problem—the shower was designed for a wheelchair user ONLY. The showerhead height was designed for someone sitting and the hand held shower head could only be raised to a maximum height of about 4 feet 6 inches. When I called to complain reception offered to move us but by that time we had completely unpacked and there was stuff all around the room. In the end we opted not to move and sucked it up but every time we took a shower got angry about the situation. Have you ever tried to wash your hair with one hand? In addition, the water pressure on the 19th floor was dreadful—it was like being peed on, my husband joked.
My experience with conference hotels such as Marriott and Hyatt is that rooms are generally sizable but this wasn’t the case with our room. It was just crowded with stuff and there was not a lot of empty space in the room. The closet, for example, had the ironing board and the safe on an overly large pedestal. This stuff took up so much room that there wasn’t room to open your suitcase up inside. Also, for a property that caters to business people, we found it strange that there was absolutely no free space on the desk/dresser area. There was the TV, connectivity equipment, hotel info binders and an enormous snack display (in addition to the minibar) that made your room look like a convenience store. Of course, the candy was out in the open to tempt you (see the review below about the property not losing a single opportunity to make money off guests) but it was also ugly and in the way and because of the sensors you couldn’t move it. In the end I threw my coat over it so I didn’t have to see it—it was right in your eye line when you were sitting on the bed. For anyone traveling with kids I can see the snacks causing problems.
There were some good points to the room though. I found the bed extremely comfortable. If you like a softer, pillowy mattress you’ll be happy here. There was a featherbed on the mattress and lots of pillows and the sheets felt nice and silky. The LG flat screen got a great picture on the digital channels and the hotel offered HBO. And the windows actually opened so you could get fresh air.
We got passes to the breakfast buffet for our trouble with the shower and I have to say it was quite good. Bottomless Illy coffee and fresh squeezed orange juice, made to order omelets and waffles, all the typical breakfast dishes, some nicer stuff like smoked salmon and a huge assortment of fresh fruit. If you were paying it was pricey though, at $22 a person. A la carte dishes were also available.
The onsite Starbucks and Hertz rental desk were convenient. Also, the pool looked pretty nice; a good size for an indoor hotel pool and it had a nice area for lounging. The location is in walking distance to many SF tourist attractions, shopping and the convention center.
Finally, excepting our trouble at check-in, I was really impressed with how friendly all the staff were. Maybe it’s a west coast thing and I’m used to east coast grumpiness but everybody from the servers in the restaurant, to the Starbucks employees to housekeepers and even maintenance staff, who asked if I needed help when I seemed lost, were really nice.
With a rate of $139 a night I was okay with this place, it wasn’t great but there were some nice aspects also. Know that if you have to come here for a conference there are other choices in the immediate area. The Hotel Palomar is right across the street, for example.
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- Also Known As:
- San Francisco Marriott Marquis Hotel San Francisco
- Marriott San Francisco