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“Fine hotel”

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San Francisco Marriott Marquis
Ranked #27 of 229 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Pepin, Wisconsin
Level 4 Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Fine hotel”
Reviewed November 27, 2012 via mobile

Stayed at this hotel while attending a convention at Moscone Center. Very good location for our purpose. Hotel is close to a lot of shopping and restaurants.

Very busy lobby, plenty of staff available to help with check in and bags

Rooms were very clean and well maintained. Looks like they are getting ready to renovate.

This hotel lacks character or charm but was fine for our trip. Not the most exciting hotel in San Fran but perfectly acceptable.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eaglesgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 29, 2012
Dear eaglesgal,

Thank you kindly for choosing the San Francisco Marriott Marquis and for your review. The hotel is indeed preparing to add more charm and character to our guest rooms in the upcoming months and we are very excited to showcase our renovated rooms.

We hope you choose us the next time your travels bring you to San Francisco!

Kind Regards,

The San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Los Angeles, California
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 26, 2012

Stayed here during a busy convention weekend so the lobby was consistently busy and somewhat noisy.

Other than that, the stay here was pleasant, the rooms were updated and fresh. Once you get into the elevator the noise from the lobby quickly disappears. I assume that during the week the lobby is a bit quieter. At first hand I kept thinking the lobby looked more like grand central station with people constantly coming and going, checking in and out... turns out it was just a large group there on a convention weekend.

Hotel is just feet away from Market street and everything else you might need. From Starbucks to Subway (if you like that) and everything else.

Definitely will stay here again, they often offer online specials which make me want to return to San Francisco often.

Room Tip: Ask for a CORNER room. We had one and the long walk down the hallway from the elevator was well wor...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JuanStudioCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 29, 2012
Good Day JuanStudioCity,

Thank you kindly for your Trip Advisor review. We are all about the providing the guest excellent service and a great experience. We can't wait for your return to San Francisco and the Marriott Marquis!

Kind Regards,

The San Francisco Marriott Marquis
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Wilmslow, Cheshire
Level 4 Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed November 25, 2012

Hotel lobby was like grand central station but without the beautiful architecture! Far too many conference guests, so you are jostled about whenever in the lobby or lifts.

Corridors are maze like as hotel is so big with so many rooms. Decor is bland, outdated & in need of an overhaul. Feels grubby & unloved.

Rooms are large & comfortable. Again decor is lacking & furniture looks ancient. Bed very comfortable though which is really the only good point.

Decent location being only a couple of blocks from union square & the shops & sightseeing. Walking distance to pretty much everything though should you need to get a cab to the airport then leave plenty of time as the queue at the taxi rank outside hotel was very long. Again this is probably due to the sheer number of guests it accommodates.

All in all not too bad but wouldn't want to spend my own money staying here!

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 29, 2012
Dear Oska,

Thank you for your review and for your business! We sincerely appreciate your candid remarks. You will be happy to know that the hotel will undergo a complete renovation of our sleeping rooms in the first half of 2013.

Once again thank you for staying at the Marquis and for your Trip Advisor review.

Kind Regards,

The San Francisco Marriott Marquis
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Newport Beach, California
Level 6 Contributor
154 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed November 25, 2012

We stayed here after Thanksgiving for the Xmas tree lighting. The lobby is humongous with tons of people, like a train station. Sabrina the receptionist was so nice to upgrade us from a small suite to a large suite. The suite was fantastic with views all around the city. The furniture and bathroom in the suite were very plain and outdated. The king bed was fantastic. As a Platinum member we were allowed access to the concierge level for snacks and breakfast. There were so many people in that place and the selection of the food was poor compared to other Marriott hotels. We also went to the top floor lounge which had fabulous views. The selection of drinks and snacks was again very limited and not off a high standard.

Room Tip: Stay on the 20th floor or above for the views. Pick a corner room for more views.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Globewalker13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 29, 2012
Dear Globewalker13,

Thank you kindly for you valuable feedback, savvy traveling tips and for recognizing our great service. We strive to provide all of our guests a memorable experience while visiting San Francisco and sincerely appreciate your review. I will definitely pass along your remarks regarding our concierge lounge as we are always looking for improvement!

Kind Regards,

The San Francisco Marriott Marquis
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halifax
Level 5 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 24, 2012

A nice Marriott property, very centrally located. All typical Marriott amenities, with an odd hidden coffee maker. Lovely views from room, we were above the church, so it never really bothered us. The bar, The View, on the 33rd floor was a disappointment though. Our flight arrived late in the day and we just wanted a light snack, yet they were unable to accommodate us. What hotel bar is unable to make simple bar foods/snacks until midnight? Seriously questioned the lack of foodservice until midnight, were given a simple shrug of " oh well". Other than that, we enjoyed our stay and would recommend this property

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank conandbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 29, 2012
Dear conandbob,

I am so happy that you enjoyed your stay and I would like to thank you for recommending our hotel. I am so sorry that we were not able to provide you the expected service in our bar upon arrival and sad to hear that we were not able to offer any alternatives. Going the extra mile is one of our mottos and this would have been a perfect example.

Thank you again for choosing our hotel and your Trip Advisor review. Your feedback is very important and much appreciated.

Kind Regards,

The San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 6 Contributor
1,307 reviews
442 hotel reviews
common_n_hotel_reviews_1bd8 627 helpful votes
Reviewed November 21, 2012 via mobile

I have stayed in many, many Marriott hotels, and among those I've visited, this property ranks as below average. That was disappointing; considering its location, I would think of it as a 'flagship' property for the brand.

My main disappointments were with the room. The room to which I was assigned was in desperate need of renovation -- its carpet was worn and stained, the chairs were uncomfortable and also stained, and the nightstands, etc. had a worn appearance. The style of the furnishings was also completely bland. The desk and dresser were set in-front of the window -- definitely a non-traditional place and one that forced you to stare into the sun when you worked at the desk unless you wanted to close the curtains. The bathroom also needed new tile.

The rest of the hotel was fine, although it had very bland decor, too (with the possible exception of the lobby, which appeared to have been renovated more recently). The hotel is huge, and it hosts many meetings, so the lobby and elevators were always very, very busy. This hotel has a large, convention-like feel, not a particularly business-like lobby or boutique feel.

Overall, this was a disappointing stay. I would not recommend this property unless the rooms undergo a substantial renovation.

Stayed October 2012, traveled on business
Helpful?
Thank brmusicman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 29, 2012
Dear brmusicman,

I would like to thank you for your Trip Advisor review and to let you know that indeed we are preparing to renovate all of our sleeping rooms beginning next month!

Your feedback is extremely important to us as we prepare for our renovations and hope that the next time you visit San Francisco you will let us know so that you can check out and check in to the new Marriott Marquis.

Kind Regards

The San Francisco Marriott Marquis,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 21, 2012

We were in town for a 6-night stay; my husband was attending a convention, so I was on my own for touring around. This hotel is in a perfect location--within walking distance of the convention center, fine shopping in a mall with a fabulous food court (a surprise for this food-lover who craves the spicy taste of South Louisiana when away from home), the ferry to Sausalito and the Ferry Building, and cable cars. The hotel staff was friendly and helpful, the lobby was comfortable, "happy" and safe, and our room was exceptionally clean and comfortable. I suppose the only negative was the cost of breakfast in the hotel restaurant. The oatmeal w/coffee and juice was only slightly less expensive than the entire breakfast buffet...for a moment I thought I was in a Hilton! I want to go back soon, and I think this would be a perfect hotel for a Girls trip.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChiefExecutiveOwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 29, 2012
Dear ChiefExecutiveOwl,

How can I thank you enough for choosing the San Francisco Marriott Marquis, for posting your Trip Advisor review and for your five star rating. We hope you do indeed come back soon for your "Girls Trip".

Kind Regards,

The San Francisco Marriott Marquis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Francisco Marriott Marquis

Property: San Francisco Marriott Marquis
Address: 780 Mission Street, San Francisco, CA 94103-3113
Phone Number:
Location: United States > California > San Francisco > SoMa , South Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in San Francisco
#23 Green Hotel in San Francisco
#23 Business Hotel in San Francisco
#41 Family Hotel in San Francisco
#45 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Francisco Marriott Marquis 4*
Number of rooms: 1500
Reservation Options:
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Also Known As:
San Francisco Marriott Marquis Hotel San Francisco
Marriott San Francisco

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