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“Another convention home”

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San Francisco Marriott Marquis
Ranked #34 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Indianapolis, Indiana
Level Contributor
231 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Another convention home”
Reviewed November 6, 2012

.This is the 3rd time I have had a conferance at this hotel. Overall the place was clean and user friendly. The standard Starbucks off the lobby, a lobby bar, and a nicer restaurant at the top of the tower. THis hotel is conferance friendly. The business center is in the basement where many of the meeting rooms are. The Fed Ex there charges a HEFTY charge for sending out. However you are pretty much trapped.
The housekeeping staff were friendly &efficient. The room was comfortable. The dresser drawers are large and deep. I prefer more drawers that are not as big (not small mind you.) It is easier to divide clothing. There is free wifi in the lobby not in the rooms . However the sitting for using a computer is NOT comfortable. Friendly seating for just visiting though.
The loccation is prime if you are going to the convention center. There are 2 upscale diverse food courts and a hardware store right there. Green space is less than a block away. Good shopping and eating are an easy walk as are the street cars. It is also an easy walk to BART (the subway).
If you are looking for good concierge advice it depends on which one you talk to. We had both good and not so good experiences with their advice.

  • Stayed October 2012, traveled on business
    • Value
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Helpful?
1 Thank homeless-dancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 9, 2012
Dear homeless-dancer,

I am happy to read that you have found your convention home in San Francisco. Thanks for coming back and the sound advice from your Trip Advisor review.

Kind Regards,

The San Francisco Marriott Marquis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,541 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (962)
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  • Chinese (Simplified) first
  • Czech first
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  • English first
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English first
Zionsville, Indiana
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 6, 2012

We spent 3 nights here for the American Dental Association meeting so the hotel was full. Even with such large crowds, service was still great, housekeeping quick and efficient. Very close to Moscone Center, Union Square shopping and lots of great places to eat. If you like to walk, Chinatown is also very do-able from this location. We would definitely stay here again.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BWK59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 8, 2012
Dear BWK59,

I am so pleased to see your review on Trip Advisor. We can't thank you enough for choosing our hotel and for choosing us the next time your travels bring you to San Francisco.

Kind Regards,

The San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
147 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed November 6, 2012 via mobile

Many have said " Great Location" and we fully agree. In town for a convention? It is as good as it gets! Close to everything you need, convention center, bus routes, F train, Bart to airport. All are an easy walk or right outside the door.
Hotel services: like all the "full service" properties , everything is extra! Don't touch that snack or water bottle in your room, it is sitting on a pressure switch like a land mine. If you pick it up to look at it, in 10 seconds it bills to your room. It's now yours even if you put it back. Same with the mini bar, don't even touch the door it's rigged like an IED, you will get it !
Staff friendly & helpful, someone even warned us about the mines in the room.
Why these places insist on billing $8-10 a day for Wi-Fi / Internet access in your room is beyond logic, especially when it is available almost everywhere including their own lobby "free".
At three times the price of the average "limited service" hotel which includes such "extras" as parking, Internet, local calls, snacks, some beverages,morning papers and a decent breakfast in their price, these folks could learn a lot from the average Hampton, Best Western, Choice etc: property. They offer good value, this place does not.
I often hear the reason used to justify such high prices. "Oh,we cater to a different clientele ". Really?
The reality is much closer to "someone else is paying the bill" .

The view from floor 38 is great in the afternoon .

  • Stayed November 2012
    • Value
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    • Service
Helpful?
Thank vv67954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 8, 2012
Dear vv67954,

Thank you for choosing the San Francisco Marriott Marquis and for posting your review on Trip Advisor. We appreciate your candid remarks and your valuable feedback as this helps us to improve our services.

Kind Regards,

The San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
102 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed November 5, 2012

First, I want to thank Sabina at the front desk for making our stay special. She was friendly, courteous and overall exceptional when we checked in. Customer service at most hotels is unfortunately sub-par these days but she really went above and beyond to make sure our experience was memorable. Spaseba Sabina! Ochen preyatna poznakometcya!
The rooms at the hotel are nice but somewhat basic for the prices that are charged. What I mean by that is that they are nothing more special than what you might get a nice Hilton, or Embassy Suites or other Marriott hotel and for $300+/night that can be shocking. San Francisco is a very expensive city and most hotels are outrageously expensive for what you get and this one is not different. The lobby is okay, it feels like a huge hotel with a Starbucks inside and tons of people milling around going to different conferences.
We have elite status and were able to check out the concierge lounge. It was okay. The food was okay to good but nothing special. Complimentary beer and wine was advertised on a flyer but we found out that, that is not the case. I will say that the staff in the concierge lounge was great keeping the food stocked and the water and sodas were plentiful in the self serve fridge. One thing for sure is that the corner rooms have a fantastic view. The housekeeping was superb and the rooms were clean. An iron is in the closet along with the safe and the amenities in the bathroom are excellent.
The location of the hotel from the BART is awesome. It is about a half block away so you might not need to rent a car. Also the area has shops and restaurants and museums within walking distance. We stayed for two days and were able to keep ourselves busy in the general vicinity of the Marriott. I would recommend this hotel but don't have high expectations for a luxury room as is usually the case when paying $300/night for a hotel.

  • Stayed October 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank losharoth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 8, 2012
Dear losharoth,

Thank you for choosing the San Francisco Marriott Marquis for your accommodations during your recent visit. I am pleased to know that you enjoyed your stay and that you appreciated Sabina and our great customer service, I will be sure to pass along your comments!

Thanks again and watch for our newly renovated rooms coming in 2013.

Kind Regards,

The San Francisco Marriott Marquis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
453 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
Reviewed November 5, 2012

Stayed here while at a conference that met at Moscone Center West, within 5 minutes walking distance of this hotel. Check in was smooth. Room was 88 degrees when I entered; AC was totally off in this west-facing room. Fortunately, it cooled off pretty quickly. Concierge was very helpful to me twice while I was there. Found a restaurant nearby during very busy hour and assisted with boarding passes when my airline website was down. The restaurant has limited hours but there is a Starbucks in the lobby and many other restaurants nearby

  • Stayed November 2012, traveled on business
    • Value
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Helpful?
Thank travelinjep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 6, 2012
Dear Travelinjep,

Thank you kindly for choosing the San Francisco Marriott Marquis, we truly appreciate your review on Trip Advisor. I am pleased to read that you found our Concierge desk to be quite helpful.

We hope your choose our hotel again as we will strive to make your "good experience" into a great one!

Sincerely,

The San Francisco Marriott Marquis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exmore, Virginia
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 5, 2012

Located in the business district this Marriott is distant from many of San Francisco's tourist destinations and the downtown area closes at 5pm on Fridays. The hotel is huge and a bit difficult to navigate. They also have some very small rooms with double(!) beds. The grill restaurant is not very good. There must be better choices in SF. Breakfast is excellent but quite expensive for those not on an expense account.

Room Tip: Request at least a queen size bed.
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  • Stayed October 2012, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Hal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department, at San Francisco Marriott Marquis, responded to this review, November 6, 2012
Dear Hal K,

Thank you for taking the time to post your review on Trip Advisor. I was disappointed to read that you did not enjoy your stay as this is not the usual high standard of guest experience that comes with the Marriott name.

We value all feedback from our guests as this ultimately helps us improve our hotel and the services we offer. Once again thank you for bringing this to our attention.

Sincerely,

The San Francisco Marriott Marquis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Fe
Level Contributor
98 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed November 5, 2012

This was the location hotel for the San Francisco Whisky Fest, so I wanted a "home base." It turned out to be a very nice hotel with an excellent staff. I accidentally left my credit card at the desk and it was returned promptly. Had a great, quiet corner room mid-level and I would recommend asking for same. Easy cab service. Walked to the Ferry Building each morning for breakfast. I would repeat this booking.

Room Tip: Ask for a corner room.
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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank girardot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric H, Sales Department at San Francisco Marriott Marquis, responded to this review, November 6, 2012
Dear Giradot,

Thank you so much for your five dot review, it is much appreciated. I was relieved to read that your credit card was returned safe and sound and am so happy that you would "repeat this booking".

Sincerely,

The San Francisco Marriott Marquis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Francisco Marriott Marquis

Property: San Francisco Marriott Marquis
Address: 780 Mission Street, San Francisco, CA 94103-3113
Phone Number:
Location: United States > California > San Francisco > SoMa , South Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#22 Luxury Hotel in San Francisco
#23 Business Hotel in San Francisco
#27 Green Hotel in San Francisco
#41 Family Hotel in San Francisco
#45 Romantic Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — San Francisco Marriott Marquis 4*
Number of rooms: 1500
Reservation Options:
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Also Known As:
San Francisco Marriott Marquis Hotel San Francisco
Marriott San Francisco

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