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“Very good convention hotel”

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San Francisco Marriott Marquis
Ranked #27 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 5, 2011

The hotel handled our very large convention group with ease. Rooms are pretty standard, but the bed was comfortable, everything worked and the room was clean. Wireless is pricey and parking is exorbitant, but other than that I had no complaints. Rates are high, but considering the superb location and overall comfort of the accommodations, there was value given for the price. Fitness center was well equipped, and the pool and hot tub were fine. If downtown noise (sirens, horns honking, etc.) bothers you, ask for a high floor (it won't eliminate the noise altogether, but with the windows closed, you ought to be OK).

Room Tip: Higher floors are better
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  • Stayed: June 2011, traveled on business
    • Value
    • Sleep Quality
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1  Thank Grotshops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,595 - 4,601 of 5,637 reviews

Reviewed July 5, 2011

We first had a nice welcome at the check-in, the gentleman took the time to look for a room that would give us a nice view without having too much noise.
The staff was generally very helpful.
Loved the location!
It was clean.
No complaints!

  • Stayed: April 2011, traveled with friends
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    • Sleep Quality
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Thank adrenalineMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2011

Had 2 rooms for 4 nights and decided to extend our stay. It was that good. Only had one problem:we had to have our room keys changed 4 times. Either they worked on the room door and not on the concierge floor or they didn't work at all. When the front desk did the keys over they never did it the same and each time took 3 of the authorized users name off the key system. Not what you expect as Silver Elite Members. The hotel experience was so good that I didn't think twice about it UNTIL a very RUDE female front desk employee challenged me that "I wasn't an authorized user and my name wasn't in the system"! Why this forward tone & comment after being there 6 days? She backed down after a co-worker recognized me. With this exception the staff was superior, friendly and made us feel at home. We will be back.

Room Tip: Higher floor. Concierge floor access. Non adjoining door.
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  • Stayed: July 2011, traveled on business
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1  Thank Travelm25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2011

My colleagues and I stayed at the Marriott Marquis during a conference in San Francisco and found it to be a top-notch hotel. The rooms were clean, quiet, and luxuriously comfortable. What a blessing when traveling for work! The lobby bar was perfect for meeting each other before heading out to dinner at night, and the location was convenient to all SF sites.. I wouldn't hesitate to stay here again.

  • Stayed: April 2011, traveled on business
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1  Thank NDpair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-Marquis, Manager at San Francisco Marriott Marquis, responded to this reviewResponded July 15, 2011

Greetings,

Thank you for sharing your thoughts regarding your stay during your convention. Brings us great pleasure to know that you were completely satisfied while visiting San Francisco.

Sincerely our best.
The San Francisco Marriott Marquis...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2011

Stayed at this property while at a meeting at the nearby Moscone Center. Great hotel that is close to shopping, BART, printing services, good restaurants, etc. Bellman is fantastic and helped get taxis. He was also great with location directions. BART station is ~2 blocks away, so trips to other places in the Bay Area are possible if you stay here.

  • Stayed: December 2010, traveled on business
    • Value
    • Sleep Quality
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Thank chem_dr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-Marquis, Manager at San Francisco Marriott Marquis, responded to this reviewResponded July 8, 2011

Good day,

It was a pleasure to receive your comments. Thank you for staying with us here at the San Francisco Marriott Marquis, and we do hope you'll visit with us again soon.

Warm regards...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2011

This hotel is in a great spot. Easy to get public transportation to all the places you might want to go see (easy to grab cabs there too). There are many good restaurants within walking distance and a pretty above average food court in the big mall directly across the street. We went over and ate at a couple of places in the food court and were happy to be able to get quick and good food for reasonable prices. The hotel does a nice job with managing conventions too. All of the events ran smoothly and the convention facilities are nice. We ate breakfast in the Mission Grill once and it was hotel food pricey, but the food was nice and fresh and the service was above average. Be sure to head up to the SkyBar for a look at the view (39th floor). Since I was paying a convention rate for the room, I felt like the hotel was a very good value for a big city and the location. I had my own wireless device for internet access and don't think I would have liked to have had to pay the $14.99 per day for access that they charge for internet.

Room Tip: Don't get a room by the elevator..............
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  • Stayed: June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank abby081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-Marquis, Manager at San Francisco Marriott Marquis, responded to this reviewResponded July 8, 2011

Good day,

We appreciate your feedback on all of your experiences while staying with us during your convention. Great and helpful suggestions.

Sincerely,
San Francisco Marriott Marquis...

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Reviewed June 29, 2011

I stayed at the Marriott Marquis for a conference and overall was very impressed. The location cannot be beat for downtown shopping, etc., and it is close to the cable car, BART, and buses for getting to other places.

The room was spacious, the bed was comfortable, and it was quiet. There is an excellent system of three sets of elevators which eliminates the waiting and many stops in many high rise hotels.

Customer service was excellent, including the parking attendants who cheerfully let my ride wait while I checked in, the friendly housekeepers, and the helpful and efficient concierge.

The hotel has a pool and fitness center.

Two things kept my stay from being perfect. One is the tacky junk food on the dresser which can't be moved. I work hard to eat healthfully while traveling and don't appreciate $5 candy bars (which are worth $1) on display in my expensive hotel room. It makes an otherwise nice room look like a 7-11.

The other is the $14.95 per day for Internet. Paying $75 for 5 evenings of Internet is ridiculous.

  • Stayed: June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Ardith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marriott-Marquis, Manager at San Francisco Marriott Marquis, responded to this reviewResponded July 8, 2011

Thank you for choosing to stay and visit with us at the San Francisco Marriott Marquis. We appreciate your honest feedback and do realize some attention needed to your concern regarding our amenity trays in our guest rooms. We are excited to share with you our great news!!!
New Renovations in our guest rooms which will take place in 2013 we will have a brand new look....

Thank you,
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Francisco Marriott Marquis

Address: 780 Mission Street, San Francisco, CA 94103-3113
Phone Number:
Location: United States > California > San Francisco > SoMa , South Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Suites Wheelchair access
Hotel Style:
#18 Luxury Hotel in San Francisco
#23 Business Hotel in San Francisco
#24 Green Hotel in San Francisco
#41 Family Hotel in San Francisco
#45 Romantic Hotel in San Francisco
Price Range: $183 - $622 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Francisco Marriott Marquis 4*
Number of rooms: 1500
Reservation Options:
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Also Known As:
San Francisco Marriott Marquis Hotel San Francisco
Marriott San Francisco

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