First, the manager couple are very nice here and they try but the security at this conveniently located hotel needs beefing up urgently. We stayed 3 nights in April 2013. First night was ok although the noise from the road is very loud so best to go for a room at the back of the complex.
The 2nd and 3rd nights were horrific. 3 rooms of 20 to 30 year olds arrived who drank, swore, screamed, shouted and tore the place down from 9pm through to 4am. We complained to the night watchman and to the 2 managers the next day. We said we were going to call the police if there was a repetition and we were told that all 3 rooms would be got rid of. We were told other people had complained and were assured that it wouldnt happen again. The next night they were still there and my god the noise, screaming, swearing and shouting was absolutely horrific. We wanted to call the police and complained to the night watchman who did nothing - he was clearly afraid to a deal with the yobs so on it went into the night / morning. The night could have turned into something very nasty and violent and security was non-existent. The managers clearly had not got rid of the trouble makers and had lied to us. The next day I was refunded for a night and we left. All I can say is be very careful staying here as if you need any help or assistance in the night or personal protection and safety you will NOT get it. Very disappointed and really put a dampener on our time in San Fransisco.
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- Also Known As:
- Redwood Hotel San Francisco
- Redwood San Francisco