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City Center Inn & Suites - San Francisco
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Reviews (251)
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107 - 112 of 251 reviews
Reviewed September 27, 2012

This is a value oriented hotel in the popular SOMA district of SF. Good things are the location and the housekeepers do a good job of cleaning the rooms although the exterior and common areas are in need of updating and repair. The rates for this hotel during local events are higher than the should be ($169) for this very basic lodging. I was booked in the annex, which I believe is an older property than the main hotel, the walls are very thin and you can hear everything in the hallway and the person snoring next door. No elevator so you have to lug your bags up the stairs. The office only has one person their part of the time, getting someone to answer the phone is impossible and the key card locks appear to malfunction quite often. My biggest complaint though is that they pre-authorize charges on your credit card and then don't remove them when they settle the bill. 4 days after checking out, my AMEX card has a charge for $585 and additional "pending charges" of $790 still tying up my credit line. Trying to contact the hotel by phone has not been successful. I've filed a complaint with Knights Inn Corporate and also contacted American Express to document the problem. Hopefully, the management will get the message that they need to make some changes in how they run this hotel.

Room Tip: Don't stay in the annex, no elevator, poor insulation and very inconvenient.
  • Stayed: September 2012, traveled solo
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Thank RandT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

After changing my plans i was left wanting in San Fran,due to things out of my control i ended up hear. Not wanting to fork out $500 a night i ended up here @ $260 p/n double.my fault you get what you pay for, well usually $260 gets you a great room.

Room Tip: DONT do it, look eleswhere
  • Stayed: September 2012, traveled with family
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Thank lowewalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2012

reasonable loaction (15 min. walk from city center) though might seems bit of unfreindly (in particular along Market St. between 6th & 8th street)

check in time is at 15:00. inconvenient after long flight.
reasonable maintainance and room cleaning

  • Stayed: September 2012, traveled solo
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Thank Amir362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2012

Toilet had flapper valve torn off; unusable. We were changed to different room that had shower with constant leak. Room clean, but tiny & dowdy; bed was comfy. Coffe maker had broken lid. Hotel is several stories tall, but NO elevators! Most rooms are across street from office located in mid--block, no crosswalk. Room was quiet with good bed and cleanliness, but nothing else in this hotel is aceptable, I most often stay at Motel 6's, but this hotel is FAR below M 6 standards.

  • Stayed: August 2012
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1  Thank artgoulet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

For me a hotel room is just a place to sleep and shower, and I don't pay much attention to the details so this is my first hotel review. My room was inconveniently across the street from the office. The first thing I noticed was the bed offset from the base. I had to lift up my friend's bed so he could push in a metal bar in that was sticking out. All the lamps in the room were connected to the same wall switch. Wireless internet strength varied for me. My friend logged onto another open network. There was no remote for the TV. The radio/clock was broken and unable to be set. The bathroom light was on a timer with no fan. Even after crossing the street and speaking to the front desk, the phone had no dial tone. Hotel info said the place had been refurbished in 2008, since then dust bunnies had been multiplying behind the bathroom door under the peeling wallpaper.

Room Tip: Hotels in San Francisco are expensive and the city adds on its own tax. I suggest booking a room out of the city and taking public transportation like BART into SF.
  • Stayed: July 2012, traveled with friends
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1  Thank Al S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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