We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Lovely room, lovely views, steps from Bart.” 5 of 5 bubbles
Review of Hyatt Regency San Francisco

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hyatt Regency San Francisco
Ranked #58 of 227 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Ojai, California
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Lovely room, lovely views, steps from Bart.”
5 of 5 bubbles Reviewed September 14, 2009

Served up right. Pleasant staff, great transportation availability, clean comfortable rooms.
Stayed at club level which provide nice views, snacks etc.
Enjoyed our stay and would stay there again. Couldn't ask for more.

  • Stayed September 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank girlagogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,027 reviews from our community

Traveler rating
    1,553
    1,437
    670
    251
    116
See reviews for
769
1,080
180
1,517
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (837)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Boston, ma
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed September 9, 2009

My teenage daughter and I stayed at the Hyatt Embarcadero for three nights. We selected this hotel based on the location near the Ferry Building and we were not disappointed. This was a great location and we also enjoyed being close to Union Square but not in the midst of a lot of congestion. This is a very large hotel and somewhat impersonal. The front desk staff is quite abrupt and we did not find them that interested in helping us except for when they were trying to upsell us to a more expensive room (which they eventually did). Although I had requested a "quiet" room (we are a Hyatt Rewards member) we were assigned a room that was on the busy street side and we could hear the doormen blowing their whistle for the taxi every few minutes as well as a lot of street noise including buses and the transit system/trolley. When I inquired about another room they told me the only way to get a quieter room was to upgrade (and spend another $40 per night). It was clear that we were going to need to do this. The new room was much better - faced the Embarcadero and we could also see the bay/water. This room had a spacious balcony which we really liked. It was quite quiet except for this room had the capacity to be a connecting room and we could hear the gentleman next door talking on his phone and listening to either the radio or tv through the double doors - not very soundproof. Luckily he went to bed on the early side.
The gym was decent and had a couple of elliptical trainers and bikes along with some weight equipment.
One morning we went to the lobby for breakfast - first it was really expensive (the buffet was $25 per person) so for the two of us it was $50. The selection was okay but not worth the cost. You were able to special order eggs other than scrambled and I ordered an over easy egg. When it was delivered it was not completely cooked. When I brought it to the server's attention, she proceeded to give me a lecture on how to order eggs to the point where other patrons were watching. (It appears that I should have ordered over easy medium/well done, if you order plain over easy it means undercooked/watery). The server had a very haughty attitude and we were sure not to return there during our visit.
The movie selections in the room were good and the beds were fine. The bathroom and the carpeting could use some upgrading as they appear a little worn and the bathroom is small.
The valet was pleasant but hailed a cab for us that another guest rejected (supposedly because it did not take credit cards) but actually turned out to have a horrible odor like the driver lived in his cab/had not showered for days. It appeared that he knew that driver as he was conversing with him before we got it. Although it was chilly we had to keep the windows down for the entire ride to the airport.
I am not sure that I would stay here again unless I was attending a conference. I think there are probably better places to stay in the area. It was not overall a pleasant experience.

  • Stayed August 2009
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank muttger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio TX
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed September 8, 2009

We were in this hotel over the long Labor Day weekend. Everyone and everything was perfect. The location was perfect to venture anywhere. We did not eat in the hotel due to the bad reviews on this site. However, we ate closeby and were not disappointed. If you tour all day, cross the street to the Ferry Building and buy freshly made cheese, freshly made bread and a bottle of wine and enjoy the view from your hotel window.

  • Stayed September 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BlairsSanAntonioTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati OH
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed September 7, 2009

My husband and I really enjoyed our four night stay at the Hyatt Regency August 28-September 1. I booked with my AAA card for the rate of 119 for 3 nights and the last night was around 135 without taxes. I asked for a king sized non-smoking room, without no connecting door, and a room on a high floor to avoid the street noise. We ended up staying on the 14th floor facing Market Street and had no problems with street noise. I would ask for a high floor room if you are concerned with street noise and let them know that when you check in at the front desk. I explained that I was somewhat a light sleeper and needed a room that wouldn't be too noisy.
Transportation- I was so amazed that when we arrived from the BART the hotel was right there. We exited the BART station and walked up the steps and could see the hotel. I had no idea it would be that close. The MUNI bus and one of the cable cars is also right there. We used the MUNI and the BART. We used public transportation the entire time on our trip. The ride from the SFO airport on the BART was about a half hour.
Room- The room was somewhat small, but it wasn't too bad for two people. The room was clean and the bed was very comfy!! Rooms were taken care of daily. One thing I found a little strange when we arrived at the hotel is that there was pee in the toilet and toilet paper. I asked the front desk about this and they explained someone from housekeeping would make sure the bathroom was cleaned.
Food- We ate two mornings at the Noah's Bagels below the hotel. Walgreen's, Starbucks, Taco Bell Express, and a place called Burger Bistro (serves breakfast & lunch) is directly across the street. There are also many other food selections at the Ferry Station across the street. We ate at a very good Mexican Restaurant there one night.
Location- You are mainly in the Financial District so it seems like most things were closed around 9-10 pm it seemed. Chinatown is about a 15 minute walk away and a 3 minute bus ride.
Overall- I really enjoyed my stay here at the hotel and would definitely stay here again when we visit. The front desk staff were extremely friendly and would go out of their way to help you. The hotel does offer a breakfast buffet each morning for the cost of around 25 per person. There is also a bar in the lobby area also. The glass elevators were fun and we never had to wait on them.

  • Stayed September 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ilovetotravel9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver CO
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed September 3, 2009

We stayed at the Hyatt Regency on our way to a week in Sonoma so I could finish up some business there and enjoy a weekend in San Francisco. This hotel has great weekend rates and we booked a top floor, Regency floor bayside view room for $149 a night with my Hyatt Platinum and AAA memberships.

We stayed in room 1714 and it had a great view of the Bay Bridge and the Ferry Building below. The lady who checked us in, Kathleen, was very polished and welcoming. We valet parked our car-in spite of the $50 parking fee, parking in San Francisco is very expensive anywhere and a parking ticket is $73 minimum so with in and out priveleges, and our plans to drive up to Twin Peaks, Lombard Street, the beaches and Pacific Heights, we wanted that flexibility.

The hotel is updated 70's genre in a way that I'm sure will become classic over time. The glass elevators were featured in the movie "Earthquake" and are a bit of a thrill as they whisk you up to the 17th floor. The floors up to floor 15 have a different grade of decor from the 16ht and 17th floor. Our room was small by our own standards ( looked to be around 300 sf) but every inch was used well and decorated nicely in a contemporary way, with dark woods, nice stone floors and tile in the entry and bath areas and a "Mirror TV" inset in the bathroom mirror, that is nice for watching news or golf while you're shaving. The towels and toiletries were organized very nicely in Pottery Barn style bins beneath the sink. The bedroom had a nice flat screen TV but 2 things we didn't like were the sliding doors that only open one inch (the are bolted so they don't open any wider-I guess to prevent jumpers) and the ceiling height is uncomforably low. The building almost feels like a honeycomb of hotel rooms.We didn't use the mini bar as the Regency Club upstairs had just about everything we needed in the way of water, juices and drinks.

The Regency Club is an nice perk with great views. There is at least one employee always on duty during club hours and they were very accomodating. The breakfast presentations up there were very adequate with yougurts, fruits and cereals as well as smoked salmon, bagels and all the trimmings. On the weekends they actually are trying to "up it a notch" by adding bands and dancing until midnight for Regency Club members.

If you are relying on public transporation, there is no better place to stay because right outside the hotel is BART access to the airport and BART routes, Ferry connections across the Bay, Cable Car stops and plenty of taxi's. Union Square is just a few blocks away and the Ferry Building has some great shops and restaurants. Just up the street is Tadich Grill, probably on of the best seafood places in SF, as well as the Carnelian Room-a great place for drinks on the 55th floor of the Bank Of America Building. Chinatown is only four blocks up the street on California and Grant and Nob Hill is a cable car ride away ( or a 10 block walk uphill). You can actually catch the cable car stop up there to the Fishermans Wharf/ Union Square cable car-very handy.

We had brunch on Sunday at the Mark Hopkins, an experience I'd highly recommend. The food is excellent with limitless champagne and caviar and some very nice brunch choices and the most incredible view of San Francisco. Over the years we've stayed a lot of places in San Francisco and I have to admit that staying on the 18th floor of the Fairmont tower is still probably my favorite place.

The Hyatt Regency is a true business hotel, more than a luxury hotel-more Toyota Avalon than Lexus but the service is great, and for the $149 price ( for their best rooms) you just couldn't beat it. And just one parting thought-if you call down to the valet about 10 minutes before you head down, they'll usually have your car ready-seemed to be the case for us the 8 or 9 times we needed our car.

  • Stayed August 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gben88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed September 3, 2009

Hotel is situated in a decent location however was very noisy! The parking was overly expensive. You can avoid paying an extra $22 valet fee by parking opposite the hotel yourself.

We could hear the traffic all night. Staff were good but concierge was a mixed bag. Room service was a little slow but accomodating.

The one thing I would avoid here at all costs is the rental desk. Possibly the worst rental service you can imagine. Under staffed, long queues and I ended up running around San Fran to pick up a Sat Nav and baby seat because they didnt have even after reserving. Totally useless.

Rooms were a reasonable size, in fact quite large. Hotel was overall well kept, modern and comfortable. Not sure I would stay again but was still very good.

  • Stayed August 2009, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SamInRuislip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, On
Level Contributor
49 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 bubbles Reviewed September 2, 2009

Got the room through priceline at a good price. Valet parking $57/day with slow service (u need to inform them half an hour before you need the car). Solution: just next block $32/day. No free Internet, they charge you 11/day. IF YOU OPEN THE REFRIGERATOR you are charged for the content. So you cannot buy a beer or water bottle to cool it in your room's fridge witout being charged. That sucks.
Great location: public transportation/walk to all attractions. Super deal buying for $59 the City Pass that gives you 7 days of free rides on any buses+ entrance to five attractions. Worth every penny. As a leisure client you "feel" you are not as welcome as bussines clients in this hotel. Paying 100-120/night and parking next door is the right value.

  • Stayed August 2009, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank calanudinsaguna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these San Francisco hotels
Union Square
Grand Hyatt San Francisco
Grand Hyatt San Francisco
#36 of 227 in San Francisco
4.0 of 5 bubbles 4,335 reviews
SoMa
Hotel Vitale, a Joie de Vivre hotel
Financial District
Le Meridien San Francisco
Le Meridien San Francisco
#50 of 227 in San Francisco
4.0 of 5 bubbles 1,967 reviews
Show Prices
Show Prices
Show Prices
Financial District
Omni San Francisco Hotel
Omni San Francisco Hotel
#3 of 227 in San Francisco
4.5 of 5 bubbles 4,814 reviews
SoMa
Harbor Court Hotel
Harbor Court Hotel
#43 of 227 in San Francisco
4.5 of 5 bubbles 1,232 reviews
Financial District
Hilton San Francisco Financial District
Show Prices
Show Prices
Show Prices

Been to Hyatt Regency San Francisco? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency San Francisco

Property: Hyatt Regency San Francisco
Address: 5 Embarcadero Center, San Francisco, CA 94111-4800
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Green Hotel in San Francisco
#32 Luxury Hotel in San Francisco
#42 Business Hotel in San Francisco
#51 Romantic Hotel in San Francisco
#61 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency San Francisco 4*
Number of rooms: 804
Official Description (provided by the hotel):
The 804-room Hyatt Regency San Francisco is the City's only luxury waterfront hotel with breathtaking bay and city views. Ideally located for business and leisure, the hotel is in the Financial District, and close to all major city attractions, and located across the street from the renovated historical Ferry Building. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hyatt Hotels Corporation, Priceline, Cheap Tickets, Travelocity, Despegar.com and Jetsetter so you can book your Hyatt Regency San Francisco reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency San Francisco Hotel San Francisco
San Francisco Hyatt Regency
Hyatt San Francisco

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing