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“spectacular view”

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Hyatt Regency San Francisco
Ranked #56 of 228 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
cairo
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“spectacular view”
Reviewed November 2, 2013

You always get your first impression from the front desk personnel.... it was really impressive.... rooms are spacious ... room service is great ... house keeping is really good ... everything there is just there to make you happy and comfortable

Room Tip: Higher floors have a better view
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  • Stayed October 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Emanatallah51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 5, 2013
Dear Valued Guest,

Thank you so much for your review! Great to hear you had such great experience and had a comfortable stay! Your comment is much appreciated. Please come back and see us again.

Warm regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,267 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (864)
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Charlotte, North Carolina
Level Contributor
354 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed November 2, 2013

From the staff to the lobby to the rooms, this property is in need of a major overhaul. We stayed here during the Americas Cup (Oct.) and were disappointed. Fifty years ago I'm sure it was grand, but now it's just a sad, dirty, outdated property. It has its location going for it and that's all.

The room was filthy - stains everywhere from carpet to walls, to chairs, to well enough said. Not in line with the Hyatt brand. The bathroom looked like it had never been upgraded - it still had a plastic mat you had to place in the tub (gross) and had a small shower with curtain, that didn't have the extender to provide more room. The grout was black in places.

The staff was in need of retraining. The bellman told us we could pay $60 for valet or I had 5 minutes to check in and come back to my car or it would be towed. The concierge was no where to be found.

There are so many amazing hotels in the city, that this is one you should definitely pass on.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank GRLTRAV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 4, 2013
Dear Valued Guest,

Thank you for your feedback. Please accept our sincere apologies for the poor experience. We take your comment very seriously and a private message has been sent to you hoping to receive more information about your recent stay, so that we can look into it.

We look forward to hearing from you.
Best regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, Virginia
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 1, 2013

Centrally located-classic Hyatt. Ferry building shopping across the street was a nice highlight along w/ our wonderful Bay view.
We loved the Sunday brunch-superb! Convenient restaurants & shopping located near the property.

Room Tip: Pay extra for a room w/ a view.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PinkChocolateBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 4, 2013
Dear PinkChocolateBeach,

Thank you for your review. Great to hear you enjoyed the shopping across at the Ferry Building and the beautiful bay view. You are absolutely right about our convenient location as it is indeed close to tons of restaurants and eateries. Thank you again for your review and we look forward to welcoming you back soon!

Warm regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, India
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 29, 2013

Spent 5 full days during a Scientific Meeting hosted in this Convention Center. The hotel is well located in the financial district in the downtown within close proximity to the harborside. Convenient location, a great welcoming staff and comfortable stay make it one of my best hotels till now.

Room Tip: Being the financial district the higher you go the sounder shall be your sleep. Even on the 12th flo...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tejinderbhatti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alhambra
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 29, 2013 via mobile

The staff from the front desk, to the bar, concierge, luggage holding, and the cleaning staff were all super nice and professional! The wedding party and guests stayed there. We had to borrow a friend's room to get ready coz a friend got sick. The staff was accommodating when we asked for extra twirls and soap.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Solymr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, October 30, 2013
Hello Solymr,

Wow! Thank you so much for your comment! Great to hear our staffs were able to assist you with your needs. Your compliments is much appreciated and I'll be sure to share it with the team!

Best regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 29, 2013 credit card Amex Card Member Review

Stayed here for 3 days / 2 nights on a business trip, and really appreciated the hotel's location. Rooms were small but very functional.

Regency Club lounge was full-featured and a beautiful view on the Hotel's top floor. Definitely worth the extra $$ or points to make your stay more enjoyable.

Stayed August 2013, traveled on business
Helpful?
1 Thank JaybirdNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, October 30, 2013
Dear JaybirdNC,

Thank you for your review and hope you had a successful business trip in San Francisco. Great to hear you enjoyed the ideal location and the amenities offered at the Regency Club Lounge! Hope to see you come back and visit us again in the near future!

Warm regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
202 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed October 28, 2013

We have been coming to this hotel for years every time we go to SFO. Yes, it is an old hotel that badly needs an update, but the location across from the Ferry building and docks is a tourist's heaven. This time was the first time we had access to the Hyatt Club on the top floor, it is worth the view alone up there for everything you get. We booked an Embarcadero suite, which is not really a suite , just a large room with a seating area off to one side. What we did change to was a real one bedroom suite, that had a huge outside deck, two separate bathrooms, and a separate living room from the bedroom. This side of the building was quiet and the rooms ended in 56, we were in 865 from 10/23-10/26. The front staff and executive lounge staff were excellent. They make you aware of the construction noise and the valet parking fee of over $ 60 day, (yikes). If you are there for a few days on business, this is the best location in town, but not the nicest hotel for sure. The concierge staff is wonderful, and do use them for all ideas and tips, from riding the cable/street cars, to places for a quick soup and sandwich.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alex3485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Francisco

Property: Hyatt Regency San Francisco
Address: 5 Embarcadero Center, San Francisco, CA 94111-4800
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Green Hotel in San Francisco
#31 Luxury Hotel in San Francisco
#42 Business Hotel in San Francisco
#51 Romantic Hotel in San Francisco
#61 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency San Francisco 4*
Number of rooms: 804
Official Description (provided by the hotel):
The 804-room Hyatt Regency San Francisco is the City's only luxury waterfront hotel with breathtaking bay and city views. Ideally located for business and leisure, the hotel is in the Financial District, and close to all major city attractions, and located across the street from the renovated historical Ferry Building. ... more   less 
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Also Known As:
Hyatt Regency San Francisco Hotel San Francisco
San Francisco Hyatt Regency
Hyatt San Francisco

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