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“OMG! So wonderful!” 5 of 5 bubbles
Review of Hyatt Regency San Francisco

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Hyatt Regency San Francisco
Ranked #59 of 230 Hotels in San Francisco
Certificate of Excellence
GreenLeadersGold level
Palm Springs
Level Contributor
83 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“OMG! So wonderful!”
5 of 5 bubbles Reviewed November 15, 2012

We loved this place. The Lobby was breathtaking! Service was off the hook. Pay the extra money and upgrade to the Regency Club, the view is outrageous! Food was great. This property is located by all the public transportation. Concierge was the best very informative.

  • Stayed November 2012, traveled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 19, 2012
Dear Debbie F,

Thank you so much for your review. We are thrilled you had such a great experience with us. It is always great to hear compliments on our staff. We hope you will come back and see us again in the near future! Look forward to welcoming you back.

Best regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,733 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (803)
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English first
Cherry Hill, New Jersey
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed November 14, 2012

I stayed on a club floor and had a nice room and a great view from my balcony. The Regency Club was well-appointed and had breakfast and evening hors d'oeuvre and beverages appealingly presented. There and throughout the hotel, the staff was pleasant and professional. The location is excellent. I bought a pass (available at the concierge's desk) to ride MUNI public transportation and was able to catch almost everything at the front door, even a cable car. I recommend this hotel for its location, amenities, cleanliness and comfort. I'd stay there again if back in town.

Room Tip: club floor with balcony is worth the extra $$$
See more room tips
  • Stayed November 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DonnaMariaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 16, 2012
Dear DonnaMariaT,

Thank you so much for your review! It is great to hear you had a wonderful time with us and enjoyed the amenities offered at the Regency Club. We appreciate your recommendation and certainly look forward to welcoming you back in the near future!

Best regards,
Tiffany
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 14, 2012

The view of the water sold this place for me. The room on the 17th floor wasn't massive (infact a little cramp) with the layout we had, but was comfortable enough. The bathroom was pretty nice, especially with the inbuilt TV in the mirror! The staff were friendly and helpful. The location is hard to beat, right near most public transport options. Been very impressed with the couple of Hyatt's I have stayed at and look forward to visiting more of them!

Stayed August 2012, traveled with friends
Helpful?
Thank engineerJ87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coeur d'Alene, Idaho
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed November 13, 2012

I was here on business and got upgraded to a suite. The suite had two bathrooms, a huge living room, a 20 x 6 balcony overlooking the port. The lobby was nicely appointed and the staff was very curteous and attentive. This is why Hyatt is my hotel of choice.

  • Stayed November 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank awspilke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 16, 2012
Dear Valued Guest,

Thank you so much for your 5-star review! We are delighted you enjoyed your stay with us. It is always great to hear compliments on our staff. Your business is much appreciated and we look forward to welcoming you back soon.

Warm regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rosa, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed November 13, 2012

My husband and I spent just one night here. We got a great deal on Priceline. Check in was fast and friendly. The room was just like any other hotel in S.F. in this class, nice sheets, comfy pillows, fairly small room. BUT the view and location were way better than average. And the sliding glass door actually opened so we got fresh air and an even better look out at the bay bridge and ferry building. Pretty lobby and nice happy hour at the bar. Hope to stay here again

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zjsantarosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 14, 2012
Dear Valued Guest,

Thank you so much for your great review. We are pleased to hear you and your husband enjoyed your short stay with us. I must agree we had one of the best bay view in town. Your recommendation is our biggest compliment. Look forward to welcoming you back soon.

Warm regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed November 12, 2012 via mobile

My employer obviously got a great deal here and the location in general is wonderful, but the rooms are just tired. Old carpeting, odd room design, tiny (and old....and cramped/ creepy) bathrooms....I'm going back to the JW Marriott next time for sure! The front desk was pleasant but I had to call the bellman / valet (there were 3 standing around when I got there) to help me get bags out of the taxi.... and I was given the impression they were doing me a favor. Again great location.... But major updates needed.

Stayed November 2012, traveled on business
Helpful?
3 Thank lchaustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TiffanyLKT, Manager at Hyatt Regency San Francisco, responded to this review, November 14, 2012
Dear Valued Guest,

Thank you for your feedback. We are glad you enjoyed the convenient location of our hotel. We apologize for the dated guestroom in the hotel. There will be a cosmetic upgrade towards the end of this year to refreshed all of our guest rooms including new carpeting. We hope you will consider returning to our hotel in the near future after the upgrade is completed.

Best regards,
Tiffany
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed November 12, 2012

Definitely not the best Hyatt I've stayed at. From the first glance, it's difficult to get a positive impression of the Hyatt. The street level floor is not where reception is located and you must navigate the various rooms and columns to find out how to move upstairs to reception. The hotel is also an interior corridor hotel, an older construction that looks dated in light of modern hotel architecture. The rooms could also use some investment with numerous light fixtures not working. Finally, the Internet was a nightmare to deal with-the WiFi would cut in and out all the time. With that all said, service was excellent, the gym was a pleasure to use and the hotel is located very conveniently in downtown next to public transport and major tourist attractions. It's a pity that it hasn't made a few changes to make it into a truly excellent hotel.

Room Tip: Go onto a high floor and as faraway from the elevators as possible (you get a view of the Golden Gat...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AmericanTourist78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency San Francisco

Property: Hyatt Regency San Francisco
Address: 5 Embarcadero Center, San Francisco, CA 94111-4800
Phone Number:
Location: United States > California > San Francisco > Financial District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#14 Green Hotel in San Francisco
#34 Luxury Hotel in San Francisco
#42 Business Hotel in San Francisco
#51 Romantic Hotel in San Francisco
#61 Family Hotel in San Francisco
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency San Francisco 4*
Number of rooms: 804
Official Description (provided by the hotel):
The 804-room Hyatt Regency San Francisco is the City's only luxury waterfront hotel with breathtaking bay and city views. Ideally located for business and leisure, the hotel is in the Financial District, and close to all major city attractions, and located across the street from the renovated historical Ferry Building. ... more   less 
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Also Known As:
Hyatt Regency San Francisco Hotel San Francisco
San Francisco Hyatt Regency
Hyatt San Francisco

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