I just came back from a Memorial day weekend stay at the Hyatt Regency Embarcadero. Though I liked the city, my stay at the Hyatt was a major disappointment. Starting with my check in, I was asked by the receptionist if for $40.00 extra if I wanted a room with a Bay View, I said sure. She gave me my card key and went about her business. I asked her for directions to my room and all she did was point in the direction of the elevators. Once I got to my room, I saw out the window and saw not the Bay but a building across the street. But if I went to the window and looked to the far left, I was able to see a little view of the Bay, so for $40.00 extra this was my Bay view.
The room itself was very “Spartan” a bed, a TV and desk and two chairs. On closer inspections, there were spots on the bathroom wall, the curtains on the windows, the bedroom sheets, there were also spots on the and dings on the table and furniture. There was no mini bar, no coffee machine or even bottle water. Some how I never associated a room in any Hyatt being described as Spartan.
The employees there were also no very helpful, when I went to their business center to use a computer, I inquired first how to get there, and was told at the reception desk, “2nd floor”, when I asked where on the second floor the receptionist rolled their eyes and gave me a :what are you a dope look”. Then when I found it and wanted to know how to pay for it’s use I asked the person working in the business center, they also rolled their eyes and just pointed to the side of the monitor where you can slide your credit card. After that I did not bother to ask any employee anything. Also during my stay there, not once did the doorman, or any employee bother to say “hello”, “good morning or good evening”.
The only plus was the hotel is centrally located near many sights, restaurants and shopping so the hotel has that going for it. Last November I stayed at Hyatt in Ho Chi Min City in Vietnam and was absolutely blown away by there service and attention to the smallest detail. Thinking I would experience something similar here at this Hyatt I was gravely disappointed.
To sum up you can avoid this Hyatt, small dingy rooms, rude employees, bad service. Would not recommend this hotel to anyone.
- Official Description (provided by the hotel):
- The 804-room Hyatt Regency San Francisco is the City's only luxury waterfront hotel with breathtaking bay and city views. Ideally located for business and leisure, the hotel is in the Financial District, and close to all major city attractions, and located across the street from the renovated historical Ferry Building. ... more less
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- Also Known As:
- Hyatt Regency San Francisco Hotel San Francisco
- San Francisco Hyatt Regency
- Hyatt San Francisco