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kensmithld
Carmel, California

Worse than I expected

2.0 of 5 bubblesReviewed Jun 27, 2018via mobile
I was hoping for this to be a pretty decent place as it is near work. I was pretty sorely disappointed in the room itself along with a lot of street noise. There were some issues like no hangers in the closet, the glass doors in the shower would not stay closed because the floors are so uneven, And the lack of comfortable pillows or even an extra blanket. I would not recommend this hotel.
Date of stay: June 2018
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taha A, General Manager at San Francisco Inn, responded to this review
Responded Dec 27, 2023
We sincerely apologize for the disappointment you experienced during your stay. It's disheartening to hear about the issues you encountered, including the lack of hangers, problems with the shower doors, street noise, and insufficient bedding comfort. Your feedback is crucial, and we will address these concerns to ensure improvements in our accommodations. We appreciate your honesty and regret that we fell short of your expectations. If your travels bring you back to the area, we hope to have the opportunity to provide you with a more satisfying experience. Thank you for sharing your insights.

please visit our website at www.sanfranciscoinn.com. Looking forward to hosting you in the future!"
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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14 - 19 of 180 reviews
Reviewed May 29, 2018

We were traveling with a toddler so had a few things on our list "must have" list: microwave, fridge, not $$$. Compared to other places in SF, it was definitely cheaper. Microwave and fridge worked well. Fan unit worked well.

For breakfast, there were packaged danish type food, cereal, yogurt, apples and oranges, juice, milk, coffee and tea. We found it sufficient for us.

Location was not bad. Trader Joe's is nearby as well as a few restaurants. There's also a costco nearby and across the street from them is a street food/food truck space. Location was a few blocks from Market street where many trams and buses ran. Across the street from the hotel was a bus that would go to Fisherman's Wharf directly.

Only downside was the room was a bit smaller, parking was tight at times (but we had no problems getting a spot), interior was a bit dated but did not impact the function of the room, and housekeeping was inconsistent (you're going to want to wear shoes on the carpet). We had to constantly go back to the front desk to grab an extra set of towels despite that being recorded on their system multiple times. As well, it can get pretty noisy (traffic mostly, bass from the bar next door on Saturday night only) so we would stuff a towel under the door to fill the gap. We also kept the fan on low to drown out the noise outside. Some staff were extremely responsive, others not so much.

We wish we could've had another space to put the play pen for our toddler to sleep in but that's not a problem with the hotel. In retrospect, we should've thrown him in the bathroom.

Overall, it was adequate for what we needed at a reasonable price (compared to other accommodations) and was conveniently located and central to get to most things. A little further from Fisherman's Wharf but we didn't plan on spending more than a couple days there anyways.

Date of stay: May 2018
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
2  Thank Kevin L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taha A, General Manager at San Francisco Inn, responded to this reviewResponded December 28, 2023

Thank you for providing detailed feedback on your stay. We're glad to hear that our amenities like the microwave and fridge met your needs, and that the breakfast options were sufficient for your family. We appreciate your understanding regarding the room size, parking, and dated interior. Your observations about noise and housekeeping will be reviewed to enhance our services. We apologize for any inconsistencies in responsiveness and appreciate your patience. If your travels bring you back to the area, we'd love to host you again and improve upon your experience. Thank you for choosing us for your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2018

What can I say, rooms within the city are expensive, so we were looking for something a little more affordable that had good, free parking. This room checked all of the boxes. Clean rooms. Average, yet comfortable beds. Easy check in, and free covered parking. I was able to park the car, and then Uber everywhere that I wanted to go during our visit.
Would stay here again.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank alan b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taha A, General Manager at San Francisco Inn, responded to this reviewResponded December 28, 2023

"Thank you for taking the time to share your experience! We're delighted to hear that our clean and affordable rooms, comfortable beds, and convenient amenities, such as free covered parking, met your expectations. It's fantastic to know you found the check-in process easy and were able to explore the city conveniently using Uber. We appreciate your kind words and look forward to welcoming you back on your next visit. Safe travels!"





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Reviewed March 13, 2018

While we were unable to stay at San Francisco Inn, their leniency on cancellation policy earns 5 stars, in my book.
Our surgical procedure at UCSF had a last minute postponement. The inn staff took this into account, and contrary to their 48 hour cancellation policy, never did charge us.

Date of stay: March 2018
  • Trip type: Traveled with family
    • Location
    • Service
4  Thank nicknmary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taha A, General Manager at San Francisco Inn, responded to this reviewResponded December 28, 2023

Thank you so much for taking the time to share your feedback with us. We genuinely appreciate your understanding and are pleased to hear that our team's flexibility on the cancellation policy has left a positive impression.

We understand that unexpected circumstances, such as a surgical procedure postponement, can be challenging, and we're glad we could assist during this time. It's our priority to provide compassionate and understanding service to our guests.

We hope your surgical procedure at UCSF went well, and we sincerely appreciate your kind words about our cancellation policy. If your future plans bring you to San Francisco, we would be honored to have the opportunity to host you and provide you with a positive experience.

Wishing you all the best in your recovery.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2018

Pros:
Free Parking!!!
Friendly Staff
Free Coffee and Tea comes in handy

Cons:Walls are thin

S/C/V

Security: Exits marked, Card Key entrance to rooms

Cleaniness: Very Clean

Value: to be quite honest for the price i paid to be in SF peninsula and free parking it was worth it.

***Something you all should know. This is a Motel and not a Hotel.

People: Whats the difference between and Motel and a Hotel?

Me: About $100

Here is the difference Hotels are places that offer amenities for possible longer stays ranging in prices of $150+ Destination resorts $300+ Lux Resorts $800+ Hotels prices should be reflective of what is being offered to people and how much they are willing to cater to your every reasonable need for the money you pay.

Motels have bee designed to be for short stays, and yes sometimes by the hour. Motels filled a need for basic accommodation and no frills. $40-$125

SF INN is a Motel

It is a clean, properly furnished basic room. Shower/Toilet/TV/Bed/AC unit. It is NOT a hotel with valet service, Eames furniture, 600 thread count sheets, and 42" LCD TV.

So here is why i gave it a very good score for a Motel

Free parking! If you search around and look at parking rates in SF it goes from $35-$75(valet) per day! So if you rent a car it hurts twice as much everywhere else. This was the biggest + in my book, SF is great in the city but what if you want to go to Legion Hall? Napa Valley? Shopping outlet? you need a car.

I don't ask a lot from a motel and honestly neither should you. the Security of the building was key card access with is more that i can say for a lot of motels. Exits are clearly marked and i didn't feel i was in danger. As for the room its self, yeah it could use a refresh, the design of the char doesn't match the entertainment cabinet and the wall paper in the room does match the color of the bathroom wall.....but who cares! The bed was soft, clean sheets, good pillows, trash emptied, extra toilet paper, toiletries. Its a basic room....you know to sleep in. As for the Value aspect, for the price i found it for was reasonable and the free parking was too good to pass up. So yes i recommend it for what it is a Motel. I'm not gonna knock the motel for the homeless people that walk around, the number of emergency vehicles blaring down the road, people who don't know what a acceptable level of volume for a TV is. Those are things a business CANNOT control. But you can control where you place your comfort, safety, money.

Date of stay: December 2017
8  Thank FrugalAdventures78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taha A, General Manager at San Francisco Inn, responded to this reviewResponded December 28, 2023

Thank you so much for your detailed and thoughtful review! We truly appreciate the time you took to share your experience at SF Inn. It's wonderful to hear that you enjoyed the positive aspects of your stay.

We're thrilled that our free parking, friendly staff, and complimentary coffee and tea added value to your experience. Your understanding of the distinctions between motels and hotels, and your appreciation for the affordability and amenities we offer, is heartening.

Your feedback on security, cleanliness, and the overall value is invaluable. We take pride in providing a safe and secure environment for our guests, and we're pleased to know that you felt comfortable during your stay.

While we acknowledge the room could benefit from a refresh, we're delighted that the essential aspects, such as the bed, clean sheets, and amenities, met your expectations. Your understanding of the limitations of a motel in a bustling city like San Francisco is spot-on, and we appreciate your realistic perspective.

We also appreciate your recommendation and hope to have the pleasure of hosting you again if your travels bring you back to the area

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Reviewed November 15, 2017

So, its a small place, the rooms are crowded, but they are very clean. We had a problem with water that leaked from a wall heater and soaked the carpet. We were moved to another room without hesitation. Very friendly staff. Nice that the parking was included for our rental vehicle.

Date of stay: November 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank Marisa D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taha A, General Manager at San Francisco Inn, responded to this reviewResponded December 28, 2023

Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our rooms clean and our staff friendly during your stay at our small establishment.

We sincerely apologize for the inconvenience caused by the water leakage issue, but we're glad our team swiftly addressed the situation by relocating you to another room. Ensuring our guests' comfort is a top priority for us, and we appreciate your understanding.

It's great to know that you appreciated the inclusion of parking for your rental vehicle. We aim to provide added convenience for our guests, and we're delighted that this aspect of your stay was positive.

We appreciate your understanding and thank you for your kind words about our staff. If your travels bring you back to the area, we would be grateful for another opportunity to host you.

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