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nicknmary
Lakeport, California

Review on room cancellation policy

5.0 of 5 bubblesReviewed Mar 13, 2018
While we were unable to stay at San Francisco Inn, their leniency on cancellation policy earns 5 stars, in my book.
Our surgical procedure at UCSF had a last minute postponement. The inn staff took this into account, and contrary to their 48 hour cancellation policy, never did charge us.
Date of stay: March 2018
Trip type: Traveled with family
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taha A, General Manager at San Francisco Inn, responded to this review
Responded Dec 29, 2023
Thank you so much for taking the time to share your feedback with us. We genuinely appreciate your understanding and are pleased to hear that our team's flexibility on the cancellation policy has left a positive impression.

We understand that unexpected circumstances, such as a surgical procedure postponement, can be challenging, and we're glad we could assist during this time. It's our priority to provide compassionate and understanding service to our guests.

We hope your surgical procedure at UCSF went well, and we sincerely appreciate your kind words about our cancellation policy. If your future plans bring you to San Francisco, we would be honored to have the opportunity to host you and provide you with a positive experience.

Wishing you all the best in your recovery.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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17 - 22 of 180 reviews
Reviewed January 25, 2018

Pros:
Free Parking!!!
Friendly Staff
Free Coffee and Tea comes in handy

Cons:Walls are thin

S/C/V

Security: Exits marked, Card Key entrance to rooms

Cleaniness: Very Clean

Value: to be quite honest for the price i paid to be in SF peninsula and free parking it was worth it.

***Something you all should know. This is a Motel and not a Hotel.

People: Whats the difference between and Motel and a Hotel?

Me: About $100

Here is the difference Hotels are places that offer amenities for possible longer stays ranging in prices of $150+ Destination resorts $300+ Lux Resorts $800+ Hotels prices should be reflective of what is being offered to people and how much they are willing to cater to your every reasonable need for the money you pay.

Motels have bee designed to be for short stays, and yes sometimes by the hour. Motels filled a need for basic accommodation and no frills. $40-$125

SF INN is a Motel

It is a clean, properly furnished basic room. Shower/Toilet/TV/Bed/AC unit. It is NOT a hotel with valet service, Eames furniture, 600 thread count sheets, and 42" LCD TV.

So here is why i gave it a very good score for a Motel

Free parking! If you search around and look at parking rates in SF it goes from $35-$75(valet) per day! So if you rent a car it hurts twice as much everywhere else. This was the biggest + in my book, SF is great in the city but what if you want to go to Legion Hall? Napa Valley? Shopping outlet? you need a car.

I don't ask a lot from a motel and honestly neither should you. the Security of the building was key card access with is more that i can say for a lot of motels. Exits are clearly marked and i didn't feel i was in danger. As for the room its self, yeah it could use a refresh, the design of the char doesn't match the entertainment cabinet and the wall paper in the room does match the color of the bathroom wall.....but who cares! The bed was soft, clean sheets, good pillows, trash emptied, extra toilet paper, toiletries. Its a basic room....you know to sleep in. As for the Value aspect, for the price i found it for was reasonable and the free parking was too good to pass up. So yes i recommend it for what it is a Motel. I'm not gonna knock the motel for the homeless people that walk around, the number of emergency vehicles blaring down the road, people who don't know what a acceptable level of volume for a TV is. Those are things a business CANNOT control. But you can control where you place your comfort, safety, money.

Date of stay: December 2017
8  Thank FrugalAdventures78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taha A, General Manager at San Francisco Inn, responded to this reviewResponded December 28, 2023

Thank you so much for your detailed and thoughtful review! We truly appreciate the time you took to share your experience at SF Inn. It's wonderful to hear that you enjoyed the positive aspects of your stay.

We're thrilled that our free parking, friendly staff, and complimentary coffee and tea added value to your experience. Your understanding of the distinctions between motels and hotels, and your appreciation for the affordability and amenities we offer, is heartening.

Your feedback on security, cleanliness, and the overall value is invaluable. We take pride in providing a safe and secure environment for our guests, and we're pleased to know that you felt comfortable during your stay.

While we acknowledge the room could benefit from a refresh, we're delighted that the essential aspects, such as the bed, clean sheets, and amenities, met your expectations. Your understanding of the limitations of a motel in a bustling city like San Francisco is spot-on, and we appreciate your realistic perspective.

We also appreciate your recommendation and hope to have the pleasure of hosting you again if your travels bring you back to the area

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2017

So, its a small place, the rooms are crowded, but they are very clean. We had a problem with water that leaked from a wall heater and soaked the carpet. We were moved to another room without hesitation. Very friendly staff. Nice that the parking was included for our rental vehicle.

Date of stay: November 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank Marisa D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taha A, General Manager at San Francisco Inn, responded to this reviewResponded December 28, 2023

Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our rooms clean and our staff friendly during your stay at our small establishment.

We sincerely apologize for the inconvenience caused by the water leakage issue, but we're glad our team swiftly addressed the situation by relocating you to another room. Ensuring our guests' comfort is a top priority for us, and we appreciate your understanding.

It's great to know that you appreciated the inclusion of parking for your rental vehicle. We aim to provide added convenience for our guests, and we're delighted that this aspect of your stay was positive.

We appreciate your understanding and thank you for your kind words about our staff. If your travels bring you back to the area, we would be grateful for another opportunity to host you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2017

Loved this little hotel. Very clean. Such nice front desk guy and cleaning ladies. Would definitely go back. So convenient to son living in L Seven apartments around the corner!
Being from a small town, I was a little "scared" of the big city. Lol. But not here, wonderful place. Spent 6 nights, will do so again for sure:)

Room tip: 2nd floor, very safe. Locked gate to go up.
Date of stay: September 2017
  • Trip type: Traveled with family
    • Rooms
    • Service
1  Thank charlesr29
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taha A, General Manager at San Francisco Inn, responded to this reviewResponded December 28, 2023

Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your stay at our little hotel and found it convenient, clean, and welcoming.

It's heartwarming to know that our front desk team and cleaning staff left a positive impression on you. We strive to provide a warm and friendly atmosphere, and we're delighted that you felt comfortable during your visit.

We're especially pleased that our location was convenient for you, being close to your son's residence in L Seven apartments. It's always a joy to contribute to the convenience of our guests' travels.

Your humor about being a little "scared" of the big city made us smile! We're thrilled that our hotel provided a comfortable and reassuring experience during your time in the bustling environment.

Thank you for choosing to spend 6 nights with us, and we can't wait to welcome you back on your next visit. If there's anything specific you loved about your stay, feel free to let us know—we'd love to hear more.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2017

The motel is just a few minutes past the Bay Bridge, and is pretty easy to find. They have free - but limited - parking. First come, first serve, but metered street parking is also available as long as you attend to prohibited days/times, or when meter enforcement is "on". We parked on the street, and had no trouble. In another city, this might be about a $40 motel - but not in SF! Everything worked in our room, including fridge and coffee maker (didn't try the microwave). The bathroom held a terrible odor that might have been a spill of a strong chemical? The room looked pretty tired overall, and the bed was overly firm and lumpy. Room windows look inward above the small parking lot (no views). Staff at the front desk were pleasant. Breakfast was very simple, but sufficient with yogurt, cereal, oatmeal, etc.

Room tip: Cheaper than most options in SF
Date of stay: July 2017
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank brianochicoca
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taha A, General Manager at San Francisco Inn, responded to this reviewResponded December 28, 2023

Thank you for providing detailed feedback about your recent stay with us. We appreciate your positive comments regarding our convenient location and free parking.

We're pleased to hear that you found us easy to locate and that the parking options, though limited, were suitable for your needs. We appreciate your understanding about the first-come, first-served nature of our parking, and we're glad you had no trouble finding street parking.

We apologize for the inconvenience caused by the odor in the bathroom. Your feedback is essential, and we will address this matter promptly to ensure a more pleasant experience for our guests. We also appreciate your honest remarks about the room's condition and the comfort of the bed.

It's heartening to know that our front desk staff made a positive impression on you. We take pride in providing friendly and helpful service to our guests.

Regarding breakfast, we're glad you found it sufficient. Your feedback is valuable, and we'll use it to enhance the overall guest experience.

We appreciate your honesty and hope that, despite some shortcomings, you had an overall positive stay. If your travels bring you back to the area, we'd be grateful for another opportunity to host you and provide an improved experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2017 via mobile

Great place to take the kids, they have a water park, A decade, Rock Climbing, indoors Jump around and more. A little pricey, the food is good but again pricey. Don't go when there a school field trip, it was very crowded. The grandkids loved it and it out a smile on their faces

Date of stay: June 2017
Trip type: Traveled with family
1  Thank pbbls92
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Taha A, General Manager at San Francisco Inn, responded to this reviewResponded December 28, 2023

Thank you for sharing your experience at Pharaohs! We're delighted to hear that you found it to be a great place for kids, with exciting attractions like the water park, A decade, rock climbing, and indoor jumping activities.

We appreciate your feedback about the pricing, and we understand the importance of offering value for the cost. It's wonderful to know that despite the crowds during a school field trip, your grandkids had a fantastic time and left with smiles on their faces.

We're constantly working to enhance our offerings and provide a positive experience for our guests. Thank you for choosing Pharaohs, and we look forward to welcoming you and your family back for more fun in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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